Return Policy — Questions & Answers

You have 14 days from the delivery date to request a return, provided the item is unused, in original packaging, and free of scratches or stains. Refunds hit your original payment method within 7 working days after we inspect the goods at our Jurong warehouse. Custom pieces, mattresses, and clearance items are final sale — no returns, no exchange. If a defect shows up inside 14 days, we collect from your HDB flat or condo lobby at no charge, including units in Punggol and Bedok. Photos and the order number are required before pickup is arranged. A written cleaning instruction ships inside every carton — keep it for warranty reference.

A French-style solid wood bed frame shipped from Malaysia or our Foshan workshop faces the same Singapore constraints: lift opening 210 cm by 120 cm, corridor turn 180 cm, and HDB door 90 cm. Crated weight for a king is roughly 55 kg, handled by two delivery men up to the 12th floor without lift booking. GST of 9% applies on the landed cost above S$400 personal relief. Malaysian oak usually has looser grain than French ash, so expect slight denting on edges. Keep the crated timber away from walls for 24 hours to release moisture before assembly.

Japandi wardrobe design uses clean ash frames, slim 2 cm handles, and sliding shoji-style panels that save floor space — ideal for Punggol condo bedrooms under 12 sqm. Sliding doors beat hinged doors when the bed sits 60 cm from the wardrobe face. Use moisture-resistant backing boards because Singapore humidity averages 82% RH; without it, ash veneers cup within a year. Internal depth of 58 cm fits standard hangers; width of 180 cm holds two adults. Avoid mirrored doors in west-facing rooms — afternoon glare plus our heat warps the silvering layer over time.

A Nordic sideboard between 150 cm and 180 cm wide suits most 4-room HDB dining areas in Sengkang and Clementi, leaving 80 cm passage. Depth of 40 cm keeps it from blocking the corridor; height of 80 cm matches a standard dining table for a level serving line. Solid oak tops handle our humid climate better than MDF — ask about cross-linked polyurethane finishing, which blocks moisture better than nitrocellulose lacquer. Soft-close runners rated for 100,000 cycles handle daily use. Allow 10 cm behind the unit for cable routing if you add a buffet lamp or bar fridge.

Photograph the crate, the damage, and the delivery note within 48 hours — claims filed later are difficult to verify. Our export crates use low-moisture timber with desiccant matched to cargo volume, but edge impact during sea freight still happens occasionally. We replace the affected panel or full unit after our Jurong team inspects photos; production batch records can be pulled for your order on request. A rigid crate base matters more than panel thickness for stone or mirror doors, which travel vertically in padded slots with polished faces never touching. Replacement takes 14 to 21 days for stocked parts.

Fabric sofas work in Singapore if you pick the right cover. Removable, washable linen-cotton blends resist mould better than fixed velvet or leather in our 82% average humidity. Rotate cushions weekly and vacuum the crevice weekly to prevent moisture build-up. Avoid silicone polishes on wooden arms — they trap humidity and cloud the nitrocellulose lacquer within months. Place the sofa 30 cm from any air-con vent to prevent edge drying. For Punggol and Bedok condos near the coast, consider a dehumidifier set to 55% RH during the November monsoon season.

Deposits are 30% of the order value and are refundable within 7 days of payment if production has not started at our Foshan workshop. Once timber cutting or joinery begins, the deposit covers material costs and is non-refundable. Balance payment is due 3 days before container loading — cancellation after that point forfeits the full balance minus delivery. Custom fabric, leather, or finish selections are locked 48 hours after order confirmation. Refunds return to your original payment method within 10 working days; GST 9% on the deposit is refunded along with the principal.

Every dining set carries a 10-year structural warranty covering frame breakage, joint failure, and timber splitting under normal residential use. Surface finish, including lacquer peeling or staining, is covered for 2 years. Lifetime refinishing is offered at cost — sand, re-lacquer, and re-stain at our Jurong workshop. Most warranty claims trace back to cleaning mistakes: abrasive cleaners, silicone polishes, standing water on edges, or direct heat from serving dishes. A written cleaning instruction ships inside the carton; follow it and claims drop sharply. Proof of purchase and batch records speed up any review.

Yes, we deliver to Sentosa condos and gated properties across Singapore, including HarbourFront and Keppel. Most loading bays operate 9 am to 5 pm on weekdays; some require a vehicle pass booked 48 hours ahead. Our delivery team carries a S$2 million public liability cover, which most MCVs request before granting access. Service lift dimensions in newer Sentosa Cove blocks reach 240 cm by 150 cm, fitting king bed crates. Where lift access is denied, hand-carry up to the 5th floor is included free; beyond that, a S$20 per floor surcharge applies per item.

Wipe with a soft microfiber cloth lightly dampened with water and a pH-neutral soap — never abrasive cream cleaners or silicone polishes, which cloud lacquer and void the 2-year surface warranty. Blot standing spills within 5 minutes, especially on edges where moisture penetrates end grain. Use coasters under hot pots; direct heat lifts the nitrocellulose lacquer on horizontal surfaces. Keep timber away from direct sunlight within 1 m of windows to prevent uneven fading. During the December monsoon, run a dehumidifier at 55% RH; our humid climate is the main cause of warranty claims, far above actual use damage.

Cool whites such as Dulux Trade Diamond White or warm off-whites like Nippon Snow Field White pair cleanly with ash grain. For a Japandi look, try a muted sage such as Jotun Smooth Green 8288 on the headboard wall. Avoid bright yellows and oranges — they clash with the pink undertones in ash veneer. In a Punggol north-facing bedroom, layer a 200-thread cotton ivory bedding set and a single textured throw to keep the room calm. Test swatches on the wall receiving most light; Singapore afternoon sun shifts warm tones within 2 hours of viewing.

Pick a rug at least 240 cm by 300 cm so it extends 60 cm beyond the bed frame on three sides — bedside tables sit fully on the rug. In a compact HDB bedroom under 14 sqm, a 200 cm by 250 cm rug works if bedside legs sit off the rug. Low-pile wool or flatweave cotton handles our humidity better than thick shaggy rugs, which trap moisture and develop musty smells within a year. Add an anti-slip underlay rated for timber floors to protect the ash bed base from scuff marks during daily vacuuming.

We do not run a public Singapore showroom. Viewing is at our Lecong (Foshan) showroom by appointment — buyers who arrive with a dimension schedule leave with a specification within two working days. For local viewings, our Jurong warehouse hosts selected in-stock pieces every second Saturday; book via WhatsApp 48 hours ahead. Sample swatches of fabric, leather, and timber finishes can be couriered to your HDB flat or condo for S$15, refundable against any order above S$1,500. Bring lift opening measurements and a floor plan to your appointment — it speeds up specification.

Floor-length linen curtains in oatmeal or soft taupe match low-profile modern sofas without competing visually. Hang the rod 10 cm below the ceiling and 20 cm past each window edge to make Tampines and Jurong HDB windows look taller. Avoid heavy velvet — it traps Singapore humidity and fades near east-facing windows. Sheer inner layers plus a heavier outer drape give flexible light control across our variable weather. For Japandi styling, pick matte cotton with subtle texture; skip shiny polyester, which reflects afternoon glare onto the sofa fabric and shows dust within a week.

Match the timber tone, not the wood species — ash pairs with light oak, walnut pairs with teak, and mixed-tone tables read messy. Seat height of 45 cm matches a standard table height of 75 cm, leaving 25 cm of knee clearance. In a compact HDB dining area, choose chairs under 50 cm wide so four fit around a 140 cm table without crowding the corridor. For humid Singapore, avoid upholstered dining chairs near open windows — leather cracks and fabric mildews within two monsoon seasons. Cane or solid timber seats breathe better and age gracefully with our tropical light.

A slim black or walnut tripod floor lamp 150 cm to 160 cm tall suits a Japandi living room without crowding the walkway. Place it 20 cm behind the sofa corner to cast warm light across the seating area. Paper or fabric shades soften our harsh LED lighting better than metal reflectors, which create glare. Keep the cord against the skirting to avoid trip hazards in tight HDB layouts. For a Punggol condo with 2.8 m ceilings, a shade diameter of 45 cm spreads light evenly without overwhelming the low-profile sofa. Avoid arc lamps over 180 cm — they hit low ceilings in most HDB flats.

Two-tone cushion sets work best — pair a deep sage or olive with a soft terracotta for warmth against beige. Avoid bright primary colours and neon tones, which clash with the neutral base. In a sunlit Tampines living room, fabrics like washed linen or cotton keep colours honest; synthetic velvets shift tone under our afternoon UV. Standard 45 cm by 45 cm inserts fill 50 cm covers for that plump Japandi look. Rotate cushions monthly to even out fading, especially on units with west-facing windows receiving strong afternoon sun across most of the year.

A monstera deliciosa or fiddle leaf fig in a matte terracotta pot pairs naturally with a Scandinavian dining set, adding soft green against pale oak. Keep plants at least 1 m from direct afternoon sun to prevent leaf burn and timber fading. Avoid placing pots directly on the dining surface — use a felt pad or coaster to block moisture that marks lacquer within weeks. For dim HDB dining areas, a snake plant tolerates low light and releases oxygen at night. Rotate pots quarterly so growth stays even; our consistent humidity helps most tropical plants thrive indoors year-round.

Common mistakes include buying oversized sectionals over 240 cm, ignoring lift opening limits of 210 cm by 120 cm, and skipping corridor turn measurements. Avoid dark timber walls in windowless rooms — they absorb light and shrink the space visually. Do not place solid wood furniture within 30 cm of an air-con vent; constant dry air cracks lacquer over time. Pick pieces with legs over 10 cm to let airflow circulate in our humid climate. Measure door widths before ordering wardrobes; older Punggol and Queenstown blocks still use 80 cm doors that block wide dressers.

Yes, MIDHILL allows returns within 14 days of delivery if the piece is unused and in its original crate. For Tampines HDB customers, we offer a free pickup within 5 working days once your claim is verified. Lighting in your unit can shift how warm the wood reads — our team can send a colour-matched reference so you can compare against your living room walls (around 9% GST inclusive) before deciding.

Mid-century modern bed frames in solid rubberwood or walnut veneer cope well with our 80% average humidity if you run the aircon for at least 4 hours daily. Avoid MDF cores — they swell at the joints. MIDHILL uses kiln-dried solid ash with a cross-linked polyurethane finish on horizontal surfaces, which resists the ring stain you sometimes see on Bedok condo bedside tables.

No. The 9% GST you paid on the original invoice is refunded together with the product price. For example, a S$2,200 sofa return yields S$2,418 back to your card within 7 working days. Custom fabric orders cut to your specifications are the only category excluded, since MIDHILL cannot restock bespoke textiles once cut.

You can, provided the wardrobe is unused and the carton is unopened within 14 days of delivery. A compact wardrobe for study usually measures 80–100cm wide x 55cm deep, ideal for the spare room in a Sengkang HDB. Measure your wall niche three times — including skirting thickness — before confirming; we charge a S$45 restocking fee for clean returns picked up from ground-floor lift lobbies.

Once the king bed frame reaches our consolidation hub, inspection takes 2 working days. Refunds are credited back to your original card within 5–7 working days from approval. For Punggol or Woodlands addresses, we schedule pickup within 5 working days of your return request. Keep the MIDHILL packing list and hardware bag inside carton — missing hardware triggers a 15% deduction from your refund.

Post-modern corner sofas in fabric or leather both cope with Singapore humidity if you keep indoor relative humidity between 50–60%. Avoid silicone polishes on leather — they clog the finish and void the 2-year surface warranty. MIDHILL frames are kiln-dried and corner-blocked, which matters for the long cantilevered chaise end that catches your body weight every night in a Tampines living room.

Photograph the crack on the unopened crate and email our claims team within 48 hours — keep all inner foam in place. MIDHILL either dispatches a replacement top or arranges a workshop refinish under our 2-year surface warranty. For Bedok HDB deliveries, our crew carries replacement parts in the van for the most common sideboard finishes, so a second trip is rarely needed.

Yes, you can exchange within 14 days for a different chair model of equal or greater value. Standard dining seat height is 45cm — pair with a 75cm table for the recommended 30cm knee clearance. MIDHILL chairs use solid ash legs with felt-tipped glides, which protect the marble tiles common in Punggol condos. Bring your table dimensions to our Lecong showroom or share them via video call.

Pick a slim tripod floor lamp in black ash or warm brass, 140–150cm tall, with a paper or linen shade. The narrow base slips beside a low sofa without crowding the walkway between your dining area and balcony door. Avoid oversized drum shades — they overpower a 90 sqm HDB living room. MIDHILL pairs its Japandi cabinets with floor lamps from the same Foshan workshop for matched wood tone.

MIDHILL is not liable for transit damage caused by access constraints you did not disclose at booking. Tell us upfront if you live in a walk-up without a lift or with a narrow staircase — we will send a two-man team and may split the wardrobe into smaller sub-assemblies for S$80. Photograph any damage before our crew leaves; claims filed on the spot are processed in 5 working days, claims filed later are harder to verify.

Full-aniline leather feels warmer than fabric in non-aircon settings because it absorbs ambient heat. For dining nooks without aircon, choose semi-aniline or pigmented leather with a higher pigment content — they reflect more heat and are easier to wipe down after meals. MIDHILL dining chairs use top-grain leather on the seat and a breathable mesh back, a common combination for Jurong East dining areas with poor ventilation.

Pick a rug at least 80cm wider and longer than your table so chairs stay fully on the rug when pulled out — for a 180cm x 90cm table, choose 240cm x 150cm or larger. Flat-weave cotton or wool blends cope better with Singapore humidity than thick shaggy piles, which trap moisture. MIDHILL can ship rug samples to your Bedok address so you can check the tone against your dining table finish.

MIDHILL offers a 10-year structural warranty on solid wood bed frames covering joint failure, slat breakage and frame warping. The 2-year surface warranty covers lacquer peeling, discolouration and finish defects. Both warranties require proof of purchase and a photo of the issue; our workshop Foshan team handles refinishing claims, while local claims are routed through our Singapore service partner within 7 working days.

Custom-sized TV consoles are non-returnable because MIDHILL cuts the carcass to your exact wall measurement and cannot resell it. You can, however, claim under the 2-year surface warranty if the finish peels or the drawer runners fail. Send your niche dimensions — width, depth, skirting height — along with two photos of the wall before our Lecong Foshan workshop begins production.

Cool-down cushions in slate blue, sage green or rust terracotta add depth without competing with a beige sofa in a sunlit Tampines unit. Avoid pure white — it yellows fast under our UV index. MIDHILL stocks cushion covers in performance fabric that resists the damp patches you sometimes get near balcony doors during monsoon season. Keep three sets for rotation, one in a darker tone for daily use.

Standard HDB lift openings are 80cm wide x 210cm tall; some older lifts in Bedok and Toa Payoh are narrower. Measure diagonally across your lift car and the doorframe, then check the corridor turning radius at the staircase. MIDHILL sideboards up to 180cm are stocked in flat-pack cartons; anything longer goes in two cartons that we reassemble in your home for a S$60 on-site assembly fee.

Refusal at the door counts as a return only if the piece is genuinely defective or misdescribed — a colour tone difference caused by your room lighting is not grounds for refusal. We will, however, dispatch a MIDHILL service coordinator to assess on the spot within 48 hours. For Tampines HDB deliveries, photograph the piece in your unit before the crew leaves so the record is clear.

MIDHILL Singapore takes bank transfer, PayNow and credit card payments — no cash on delivery for furniture because of the high-value, two-person handling needed. If you cancel after payment but before dispatch, we refund the full amount within 5 working days. After dispatch, our standard 14-day return window applies once you receive the piece.

Yes. MIDHILL keeps dated batch records through multi-stage inspection and shares them on request. Email your order number and our coordinator will send pre-pack photos of the actual piece, the crate, and the corner-protector setup. This is especially useful for Singapore customers buying stone-top dining tables or mirror wardrobes — both travel vertically in padded slots with polished faces never touching.

Measure your HDB main door (usually 90 cm wide × 205 cm tall) and lift door (about 80 cm × 210 cm) before ordering furniture for small apartment layouts. If the piece genuinely cannot pass through, send us the photos and measurements within 48 hours of delivery and we will treat it as a pre-approved return with no restocking fee. Flat-pack sub-components under 85 cm long are designed to clear most 1970s-1990s HDB doorways, but we always confirm by sending you a dimension sheet before shipment leaves the Foshan workshop.

Visit the MIDHILL Lecong (Foshan) showroom by appointment, where buyers who arrive with a dimension schedule leave with a specification within five working days. Locally, you can view solid wood wardrobe ranges at selected partner showrooms in Tai Seng and Tan Boon Liat Building; ask to see the 10-year structural warranty card and 2-year surface warranty terms in writing. Online, configure your wardrobe on our site and request production photos before shipment — every batch carries dated inspection records traceable to your order number for full after-sales peace of mind.

Pet damage is not classed as a manufacturing defect, so the 14-day return window does not cover chew marks, scratches or claw dents. We can, however, send replacement edge trim pieces for our shoe cabinet for pet owner models at cost price, and our Foshan workshop offers lifetime refinishing — book a slot, send the damaged panel back, and we will sand and re-lacquer it for SGD 45 per panel. To prevent repeat incidents, apply a bitter-apple spray to the base and keep shoes in sealed boxes.

Warm up cool Scandinavian grey with mustard, terracotta or rust cushions in 45×45 cm size — these earthy tones bounce beautifully against the typical white walls and LED lighting of a Tampines HDB living room. Avoid bright jewel tones, which clash with the muted Nordic palette and make the space feel smaller. Two cushions per seat is the usual safe ratio; a third accent in sage green ties back to indoor plants. Stick to linen or cotton covers because Singapore's 80% average humidity causes synthetic fabrics to feel sticky by evening.

Pick a paper drum or linen-shade floor lamp between 140–155 cm tall, slim in base (under 28 cm diameter) so it tucks beside the buffet without crowding the walkway. Warm 2700K bulbs flatter the pale oak tones typical of Japandi pieces, while a black or oil-rubbed bronze stem adds the wabi-sabi contrast. Avoid arched lamps over 180 cm in a 2.4 m dining zone — the head ends up too close to diners' hair. Budget SGD 180–320 from local stores like Castlery, Taobao flagship or IKEA Tampines for a similar silhouette.

For a low-profile modern bed under 95 cm tall, hang linen curtains in oatmeal, soft taupe or warm ivory one shade darker than your wall to ground the room without overwhelming it. Keep the drop just kissing the floor — no puddle — because Bedok HDB ceilings are often 2.7 m and long curtains shrink the visual height. Motorised tracks from IKEA or local Taobao sellers cost SGD 220–380 installed and beat tangled manual cords in Singapore's humidity. Avoid heavy velvet, which traps moisture against the window frame.

Once the export crate leaves the Foshan workshop, the order is locked and cannot be cancelled. Free shipping over US$350 covers sea freight, fumigation and Singapore Customs clearance, but these are non-recoverable costs the moment the container is sealed with dated batch records. You may still refuse delivery at your HDB door, which triggers a 14-day return under standard policy with a 20% restocking fee deducted from your SGD refund. To avoid this, request pre-shipment production photos — we send them within 48 hours of your request, free of charge.

Green ash wood loveseat frames from MIDHILL use ash rated Janka 1320, which is denser than rubberwood and comfortably handles daily family use. The upholstery grade is your call: full-aniline leather resists Jurong's afternoon humidity better than fabric, while performance weave fabrics like Crypton handle spills from kids. Seat cushions use high-resilience foam at 32 kg/m³ wrapped in a down feather jacket — expect a 2 cm settle-in over the first month. Avoid sitting on the armrests or back crest, as the joint there carries lateral stress, not vertical load.

Soft greige (Dulux 30YY 46/083) or warm muted sage work best with a whitewashed Scandinavian dining table, both pulling the cool oak grain toward a cosy, lived-in tone. Avoid stark white walls — they compete with the table's lime-washed finish and make a small condo feel clinical. For HDB flats with limited natural light, sample at least three swatches on the north and south walls before committing. A low-VOC matte finish like Nippon Odour-less or Dulux BreatheSafe handles Singapore's humidity without yellowing within 18 months.

Yes — request production photos of your dining set any time after the 50% production milestone, and we send them within 48 hours at no charge. Photos cover the frame joinery, lacquered top in three angles, and close-ups of the extension mechanism if applicable. Each batch carries a dated inspection record which we can share on request, alongside the worker's QC signature. Buyers who follow this step before their container leaves Foshan rarely raise warranty claims later; it is the single most effective way to verify what you are actually paying for in SGD.

A single fiddle-leaf fig (under 1.2 m tall) in a stoneware planter beside a Japandi wardrobe adds the soft organic shape the style demands without crowding the walkway. Avoid busy trailing plants like pothos on top of the wardrobe — dust accumulates in Singapore's still air and dulls the wood finish. A snake plant in a corner tolerates aircon drafts and low light from HDB windows facing neighbouring blocks. Budget SGD 35–80 for a mature plant from Horti Florist at Thomson Plaza or local Carousell sellers.

Hairline cracks under 5 cm long on solid wood tops are natural checking from humidity changes, not manufacturing defects, so they fall outside the 14-day return window. MIDHILL offers lifetime refinishing at our Foshan workshop — send the top back via consolidated freight and we sand, fill and re-lacquer for SGD 80–150 depending on length. Cracks longer than 5 cm, or any crack running through a joint, are covered under the 10-year structural warranty. Photograph the crack with a coin beside it for scale and email within 7 days for assessment.

Avoid buying furniture before measuring your lift and main door — Jurong West HDB blocks often have 80 cm lift doors that block anything wider. Skip glossy lacquered wardrobes on north-facing walls; humidity cycles cause micro-cracks within 18 months. Do not match all wood tones — pair an oak bedframe with a walnut sideboard for the layered look Singapore interior stylists now favour. Most importantly, leave 80 cm walkway clearance between sofa and TV console, or your living room will feel cramped the moment a coffee table joins the layout.

Dust weekly with a dry microfibre cloth, then clean monthly using a pH-neutral wood soap diluted 1:10 with distilled water — never tap water, as Singapore tap water leaves mineral marks on nitrocellulose lacquer. Wipe dry immediately, never let standing water sit on edges or joints. Avoid silicone polishes like Pledge, which block our lifetime refinishing service and are the single biggest cause of warranty voids. The written cleaning instruction tucked inside every MIDHILL crate lists approved products; keep it taped inside the cabinet door for your household helper.

Yes. You have 14 days from delivery to log a return or exchange request. Photograph the scratch on the unopened crate first, then email our team within 48 hours. A scratched-on-arrival piece is treated as a transit damage claim, not a change-of-mind return, so your refund is processed in full once we confirm the photos. We arrange the pickup from your Punggol unit at no extra fee, provided the lift access is standard HDB (around 1.6 m wide door, 2.0 m depth). Keep all original packing foam and corner protectors until the claim closes.

If our delivery team measures the lift opening at your Jurong condo and the crate genuinely cannot enter, refusal due to access failure is not counted against your 14-day return window. We reschedule with a re-packed, smaller-carton version where possible, or refund the sideboard in full within 7 working days. You pay nothing for the failed attempt. We do ask that you send a clear photo of your lift door width, internal cabin depth, and corridor turning radius before we book the second slot, so the crew arrives with the right equipment.

For a typical 4-room HDB living room in Bedok (about 18-20 sqm), a console around 140-160 cm wide, 35-40 cm deep, and 78-82 cm tall works best. This depth keeps the walkway behind clear at around 80 cm, which matters because HDB corridors into the living area are usually only 1.0-1.2 m. Anything deeper than 40 cm will crowd your TV console pairing. Height around 80 cm lets you hang a mirror or artwork 25-30 cm above without crowding the ceiling fan line.

A modular kids bed frame in Singapore typically comes as single (90 x 190 cm) or super single (107 x 190 cm) base units that bolt side-by-side. For a standard HDB kids room (about 9 sqm), a super single plus a pull-out trundle works well — the trundle stores another 90 x 190 cm mattress underneath, giving you guest bedding without losing floor space. Ceiling height in HDB bedrooms is around 2.6 m, so keep the headboard under 110 cm tall to avoid a boxed-in feel.

For a small Singapore apartment, pick a sideboard no deeper than 38 cm. Most HDB and condo corridors run 1.0-1.2 m wide, and you want at least 60 cm of walking clearance past the sideboard so two people don't have to single-file. Length around 120-150 cm suits a 3-seater sofa behind it. Height should sit at or just below the sofa arm (around 75-80 cm) so the proportions stay balanced and the piece doesn't look like a wardrobe.

Wipe weekly with a soft microfibre cloth lightly dampened with water and a pH-neutral wood soap (diluted). Dry immediately — never let water pool on edges. Singapore humidity makes wood expand, so avoid silicone polishes, which trap moisture and cause clouding. Every quarter, apply a thin layer of paste wax on a felt block, then buff. Keep pieces away from direct afternoon sun and at least 30 cm from aircon vents to prevent uneven drying. A printed cleaning guide ships inside every crate.

MIDHILL's dining sets (table plus chairs) carry a 10-year structural warranty on joints, leg frames, and load-bearing rails, plus a 2-year surface warranty on lacquer and wood finish. Lifetime refinishing is available at cost. Warranty excludes damage from abrasive cleaners, high-pH sprays, silicone polishes, standing water, and direct heat. MIDHILL keeps dated batch inspection records and photos for every order, and buyers can request their specific batch records before delivery to anywhere in Singapore.

Yes, you may refuse delivery if the sideboard shows visible exterior damage. Note the issue on the delivery order before the driver leaves. We arrange a replacement within 14 working days at no extra charge. For Punggol condo lobbies with narrow loading bays, our delivery team will call ahead to confirm access timing and lift booking requirements before attempting delivery.