Shipping & Delivery
Last Updated: October 9, 2026
Confirming your delivery arrangements
Check destination availability and the shipping and tax information shown for your order before payment. We confirm the production estimate and delivery arrangements with you before production. Transit timing depends on destination, transport method and customs clearance; production time and transit time are separate.
Your furniture, reviewed before dispatch
We send overall and detail photos and videos of your finished furniture. After addressing questions and receiving your dispatch confirmation, we arrange packing and shipment.
Packaging suited to your furniture
Depending on the furniture and route, protection may include protective wrapping, pearl-cotton foam, reinforced cartons and an external wooden frame. Packaging is selected for the product rather than a single identical packing method for every item.
Transport insurance and assistance
For shipments arranged by MIDHILL, we arrange transport insurance. Cover, exclusions and settlement depend on the insurance policy and claim assessment. If damage is found, contact us promptly; we assist with evidence, assessment and the claim process rather than asking you to deal with the insurer alone.
Receiving your order
Photograph the outer packaging and record unboxing where possible. Keep packaging and damaged parts while the issue is assessed. Send your order number and evidence to midhillco@gmail.com. Remote pre-dispatch approval does not waive rights relating to hidden defects or damage during delivery.
If you arrange your own freight
If you select the own-freight option at checkout, you arrange collection, freight, customs clearance and insurance. MIDHILL-arranged transport insurance does not automatically apply to this option. We will confirm collection and responsibility arrangements separately before dispatch.