Return Policy — Questions & Answers

Email us within 7 days of delivery with two photos showing the actual grain against your approved control sample. We will compare it against the dated batch record from our Foshan workshop and confirm if it deviates. If it does, you can keep the table at 20 percent refund, swap for a new build in 28 days, or return for full refund with our courier collecting from your condo. All custom orders ship with a production photo log you can request.

Pick a 150 cm arched floor lamp with a paper drum shade or a slim 140 cm straight lamp with a 25 cm shade. The arch gives soft pool lighting over the sofa corner and frees floor space for a coffee table. In a small Bedok HDB living room, place the base 30 cm behind the sofa front leg and angle the shade 15 degrees inward. A black metal stem contrasts nicely with light oak Japandi frames.

You can cancel within 14 days for a full product refund, but the original outbound courier fee of 58 SGD is deducted from the refund. Return shipping from Singapore back to our Foshan consolidation point is paid by the customer and costs 180 to 240 SGD depending on the volume. We arrange the booking on your behalf at our contracted rate, so you avoid retail courier mark-ups. Refunds clear in 7 to 10 working days after crate inspection.

Buy the sofa first because it sets the living room length and dictates rug size, coffee table width, and curtain drop. Measure your lift and corridor before ordering so the sofa physically reaches your unit. In a typical Punggol 4-room flat, a 220 cm three-seater fits through a 110 cm service lift when stood on end. Add a 200 x 300 cm rug, a 120 cm coffee table, and one floor lamp in that order.

Re-tape the export crate using the original corner protectors, foam sheets, and desiccant we shipped with the order. If the original crate is damaged, buy a 12 mm plywood crate from any timber supplier in Jurong and line the inside with 30 mm foam. Strap the slats, headboard, and rails separately so they do not scuff each other in transit. Take photos of the packed crate before the courier seals it for claim protection.

Most HDB corridor doors in Tampines measure 90 cm wide by 210 cm tall, and corner sofas break into three modules of roughly 90, 95, and 95 cm wide. Stand each module on its end and they clear the door with 5 cm of room. The corner wedge is usually 60 cm so it passes flat. Our delivery team carries a laser measure and will confirm the path on site before attempting the move in your Tampines flat.

Once the courier delivers your returned sofa to our Jurong East consolidation point, our team inspects it within 2 working days against the delivery photos. We then email you a refund confirmation and the original payment method receives the credit within 7 to 10 working days. If a part is missing or the frame is damaged by the return courier, we deduct the repair cost and send a clear breakdown before issuing the balance.

Pick a fiddle leaf fig in a 30 cm pot, a bird of paradise, or a hardy sansevieria because they handle air-conditioned bedrooms and add living texture against flat wardrobe panels. Place the plant at least 40 cm from the wardrobe so watering splashes never reach the wood. In Singapore humidity, water the plant only when the top 3 cm of soil feels dry. Avoid peace lilies near oak because the constant moisture marks the lacquer edges.

You can exchange within 14 days if the chair is unused and the new fabric is in stock at our Foshan warehouse. Reupholstery is treated as a custom order and is non-returnable once the new fabric is cut. Standard lead time for a fabric swap is 21 to 28 working days including return shipping from your condo to our Jurong East hub. Surface warranty on the new fabric runs 2 years from the swap date.

Layer two 50 cm cushions in stone and oatmeal, then add one accent in rust, forest green, or terracotta to break the monochrome. Skip pure white cushions because they disappear into the wall and highlight every stain in Singapore humidity. Linen or washed cotton covers breathe better than velvet on Korean minimal frames. Rotate the cushions weekly so sunlight from the balcony does not fade one side faster than the other.

Clearance and display pieces from our Lecong showroom are sold as-is and marked non-returnable on the invoice. You can still request a structural warranty, which runs 10 years for frames. We will share the dated batch record and inspection log for any clearance piece you buy so you know exactly what you are getting. Local Singapore delivery is included for clearance orders over US$350 and takes 4 to 6 working days.

Choose a Modern light luxury chest of drawers under 120 cm wide so it fits below a standard HDB window sill at 90 cm height. Pair it with a round mirror 80 cm across, a small ceramic vase, and one stacked coffee-table book. Keep 70 cm of floor space in front for the drawer to open fully. In a Singapore apartment, anchor it to the wall with the included L-bracket so vibration from door slamming never shifts it.

Do not pair a pale Scandinavian bed frame and a thick dark rug because the contrast makes the bed look like it is sinking. Pick a rug 60 cm wider and 40 cm longer than the mattress in a tone one shade darker than the wood. Skip heavy bed runners in glossy satin because they fight the matte Scandinavian feel and trap heat in Singapore nights. A single throw folded at the foot is enough layering for the climate.

A wool rug in oat, bone, or muted sage grounds a light oak sofa without competing with the grain. In a Tampines HDB with consistent LED lighting, cooler oat reads brighter by day. Keep the rug 20–30cm under the sofa front legs, not fully tucked. Avoid high-pile shaggy rugs that trap Singapore humidity and dust; flat-weave cotton or low-loop wool dries faster when air-con cycles off.

Custom lacquered consoles are non-returnable once production starts, because the polyester coat is mixed to your batch. We do email a strike-off photo for sign-off before spraying. If the delivered shade differs measurably from the signed sample (Delta E above 2), send side-by-side photos within 48 hours and we remake the top at cost. Natural light in Jurong west-facing flats shifts perception, so check at midday.

Vacuum weekly with an upholstery head, then wipe with a microfibre cloth barely dampened with pH-neutral soap and distilled water. Blot, never soak. Singapore humidity encourages mildew in cushion seams, so flip and air cushions near a fan every Sunday. Avoid silicone polishes and high-alkaline sprays; both break down the fire-retardant back-coating. A written care card ships inside the export crate with every order.

No. Damage-in-transit claims are covered, so return courier fees are waived and we arrange collection ourselves. Photograph the export crate, the inner foam, and the affected panel before the team leaves. Email those within 48 hours to claims. Replacement parts ship from our Foshan workshop in 10–14 days; for Bedok HDBs with narrow corridors, we may split the headboard into two cartons to protect the rigid crate base.

Not at all, as long as you measure the corridor first. French provincial accent chairs typically arrive 65–75cm wide and pass most HDB doorways easily. They suit rentals because the carved solid wood reads as built-in luxury without renovation, so your deposit stays safe. Pick a linen-blend upholstery in oat or dusty sage; it hides Singapore dust between weekly cleans and complements the neutral walls most landlords repaint in.

Mattress toppers are hygiene items once the vacuum seal is broken, so they sit outside the 14-day return window once opened. Sealed and unused toppers can be returned within 14 days, with you covering the return courier from your HDB. For Tampines residents, our local 3PL charges roughly SGD 25 for a single-topper pickup. If the firmness genuinely feels mislabelled, write to us with a 30-second video and we'll review case by case.

Full-grain aniline leather darkens with UV exposure rather than fading flat; expect a richer, slightly browner tone within 9–12 months on the sun-facing headboard. Draw the linen curtains between 1pm and 4pm in Punggol west-facing units. Condition every 6 months with a pH-balanced leather balm, never silicone polish. Keep the bed 30cm from the glass if possible, and rotate cushions weekly so ageing stays even across the panel.

For a typical Tampines HDB window of around 2m, hang curtains 5–8cm above the frame so the hem kisses the floor without pooling. S-fold linen in oat or stone keeps the pleats even in air-con drafts. Avoid curtains that stop at the sill; they cut visual height in already-low HDB ceilings. Plan 2.2x the window width in fabric so panels sit closed without light gaps during Singapore's long afternoons.

Layer a Nordic sofa with three cushions: a 50cm linen square, a smaller boucle accent, and one patterned hero in muted rust or forest. Add a 150cm walnut sideboard behind it to ground the room, plus a trailing pothos on a wall shelf for life. In a compact Bedok or Jurong flat, choose sofa legs 15–18cm high; the visible floor underneath tricks the eye into seeing more space.

Yes, the 9% GST charged at checkout is refunded proportionally when you return an item within the 14-day window. We issue the full amount, including the GST portion, back to your original payment method within 7 working days of the warehouse check. Keep your tax invoice; for business buyers claiming input tax, the credit note arrives by email the same day the refund is processed.

Aim for a floor lamp 150–160cm tall, with the shade sitting roughly at seated eye level when you're on the sofa. A slim arched stem in matte black reads modern; a travertine base suits Japandi or Korean minimal rooms common in Singapore condos. Place the lamp 10–15cm behind the sofa front edge so the light lands on your lap, not the ceiling. Use a warm 2700K bulb to flatter solid wood furniture.

Yes, a 15% restocking fee applies to change-of-mind returns on wardrobes, because the export crate and rigid base have to be rebuilt for the next buyer. The fee is deducted from your refund before GST adjustment. Items must be repacked exactly as received; if our team has to dismantle and re-crate in your Tampines corridor, an additional SGD 80 hourly charge applies. Report change-of-mind within 48 hours to keep the process smooth.

Warm whites with a yellow undertone, such as Benjamin Moore White Dove or Dulux Alpine White, flatter walnut grain without washing it out. Cool greys can make walnut look muddy under Singapore's LED downlights. For feature walls behind the table, try muted clay or terracotta; both deepen the wood's red-brown character. Avoid stark blue-greys; they fight the honey tones in solid walnut and read as flat.

MIDHILL covers return courier fees only when our pre-sales team confirmed the dimensions would fit and they genuinely do not. Free shipping applies to orders over USD 350, and a 10-year structural warranty backs the bed. For HDB corridors typically 90–110cm wide in Punggol, send us a measured photo with the tape visible before ordering; our Foshan workshop builds since 2008 with dated batch records you can request.

Trailing philodendron brasil or scindapsus on the top shelf softens the bookcase's hard edges; a single ZZ plant on a lower shelf tolerates air-con drafts. Avoid large monstera right beside the wood, since its aerial roots scratch lacquer over time. Pick pots in matte stoneware rather than glossy ceramic to match the room's warm tones. Water only when the top 2cm of soil dries; Singapore humidity already slows evaporation.

Solid wood varies, so grain pattern differences are not a defect and returns on that basis alone are usually declined. We do email a batch photo before dispatch for orders over USD 1,200. If the delivered wood shows shakes, knots, or colour outside the sample swatch you signed, send comparison photos within 48 hours and we treat it as a quality claim. The export crate and foam inserts must be retained for inspection.

Standard 45x45cm cushions work on most 3-seaters, but for sofas with 60cm-deep seats, try 50x50cm for better back support. Use three across the back and two 40x60cm lumbar cushions in front. Avoid oversized 60x60cm Euro cushions on narrow Singapore sofas; they eat seating space and clash with the seat proportions. Down-feather inserts hold shape longer in air-conditioned rooms than polyfill alone.

Service lift doors in most Bedok condos measure 80–90cm wide and 200cm tall. Measure the diagonal of the lift car, then compare it to the sofa's packaged dimensions including the export crate. As a rule, the sofa's longest dimension must be 10cm under the diagonal. If you're between sizes, our team can split the sofa into two cartons; this costs SGD 60 extra but protects the rigid base during transport.

Over-styling. Japandi thrives on restraint, but Singapore HDBs often get five cushions, three rugs, and two plants on a single sofa. Pick one warm wood tone, one textile texture, and one negative space. Avoid mixing teak dining chairs with ash shelving in the same sightline; the grain clash breaks the calm. Keep walls at least 60% empty and let one hero piece, like a solid oak sideboard, carry the room's personality.

Yes, if the delivery exceeds the agreed window by more than 7 working days and we cannot confirm a new slot within 5 days, you may cancel for a full refund including the 9% GST. Email the order number and the courier notification screenshot. We process the refund within 7 working days of approval. Custom-made pieces are excluded because production has already consumed raw materials in our Foshan workshop.

Start with a 180–200cm solid wood dining table; it doubles as a work surface during unpacking and anchors the living space. Skip the matching chairs initially; buy two first, add the rest over 3 months. This lets you test your actual corridor width, lift clearance, and lighting before committing to a full set. For Punggol BTOs with 90cm doors, request our split-carton option to protect the table's rigid base.

No, you're not stuck. Within 14 days of delivery you can reject the piece for a refund, as long as the 2-seater French sectional sofa is unused, in its original crate, and the protective wrap is uncut. Email us three photos (overall, fabric close-up in natural Tampines corridor light, and the label) within 48 hours. We arrange the courier to a Bedok, Jurong or Punggol lift lobby at no extra charge if the colour deviation exceeds 8%. Below that threshold, we offer a S$80 store credit.

You don't. If our delivery team confirms on arrival that the European corner sofa for condo cannot enter via your service lift or HDB corridor (typically under 90 cm wide, or a lift car under 1.1 m deep), the return is logged as a logistics incompatibility, not a change-of-mind. We refund 100% of the unit price within 7 working days to your original card, and the S$45 two-man handling fee is also waived. Send us a clear photo of the lift door dimensions before booking.

For a typical Tampines or Jurong resale HDB with beige 30×30 cm floor tiles, Japandi usually wins. Its lower oak tones and black-metal legs echo the tile warmth without competing, and the slim profile suits a 4-seater table around 140×80 cm. Scandinavian pieces with whitewashed ash can look washed-out against beige, sending the room flat. Pair a Japandi dining chair for HDB flat with a linen runner in oat, one black tripod floor lamp, and a single Monstera in a rattan basket to ground the scheme.

It depends on the look you're after. French nightstand furniture, with cabriole legs and hand-rubbed nitrocellulose lacquer, takes up roughly 45×40 cm of floor space, leaving room for a 180 cm bed plus 60 cm walkway. Worth it if you like warm walnut tones and curved silhouettes; less worth it if you want a clean modern Malaysian condo look, where a flat-panel oak unit reads better. Each drawer on our units runs full-extension soft-close and ships with felt-lined tops.

Yes. Wipe the interior with a damp microfibre cloth, leave it open in an air-con room for 24 hours, and if the smell remains, email us a 10-second video. Odour that does not dissipate points to a desiccant failure in transit, which is covered. We collect the unit within 3 working days from any HDB in Bedok, Punggol, Jurong or Tampines at no cost, and refund 100% of the S$1,290 unit price plus the S$60 delivery fee within 7 days. Don't spray silicone polish, as it voids the claim.

Only if the unit is still re-sellable. MIDHILL (Foshan workshop since 2008, exporting to 15+ countries) accepts returns on unassembled flat-pack wardrobes within 14 days, original carton, all hardware present. Once panels are screwed together, the warranty drops to a 50% refund because we cannot re-certify the structural integrity. Surface warranty is 2 years, structure 10 years, lifetime refinishing available. Photograph every step before dismantling if you must; we may ask for it. Free shipping over US$350.

You pay nothing if the rejection reason is damage, defect, or wrong item; we cover the S$85 two-man return from a Jurong HDB or condo. For change-of-mind returns, the S$85 fee is deducted from your refund, plus a S$40 re-packaging charge because the original corrugated wrap cannot be reused after the foam has been cut. Send us the door photo plus the carton label within 24 hours and we book the pickup within 48 working hours. Refunds return to the original card in 5–7 days.

For a warm oak or walnut king bed, avoid cool greys; they turn the wood grey-green under 4000K LEDs. Instead, try a soft greige like Dulux Whisper Grey 30YY 46/035 or Nippon Breeze Grey, both warm enough to keep the wood reading amber. If your headboard is dark walnut, drop the wall one shade lighter than you think. Pair with 2700K warm-white downlights and linen curtains in oat; the bed then anchors the room instead of fighting it. Floor lamp in matte black.

Skip anything shiny or heavily embroidered. Korean minimal reads matte, tactile, slightly nubby; pair boucle or linen-blend covers in cream, sage and clay. Three cushions is the sweet spot, never five; the sofa needs visible negative space or it looks crowded on a 2.4 m frame. Avoid using warm yellow under LED strips that lean cool (5000K+), as the cushions turn greenish. Pick a 230×230 cm rug in oat jute, pulled 30 cm under the front legs, before buying the third cushion.

Usually no. Most warranty claims trace back to cleaning, not use: silicone polishes, high-pH sprays, or standing water on edges dissolve the lacquer and leave a tacky film. Wipe gently with a cloth barely dampened in dilute mild soap (pH 7), dry immediately, and air the room. If the surface stays sticky after 48 hours, email us a dated photo and your order number. We'll send a refinishing kit under the lifetime refinishing clause, or arrange collection from any Tampines HDB within 5 working days.

You have 14 days from the delivery date to file a return or exchange request, and any transit damage must be reported within 48 hours with unboxing photos so we can escalate to the insurance claim. The courier team servicing Jurong East HDB blocks will schedule a free pickup for verified damage cases. Refunds are processed back to your original payment method within 7 working days after the item reaches our warehouse.

If the bed arrives with manufacturing defects, documented within 48 hours via photos, the return courier is free and we refund the full S$1,xxx amount. If you simply change your mind, you pay the return courier fee starting from S$80 for a queen bed, because two men are still needed at your Tampines corridor. Refunds clear in 7 working days after warehouse inspection.

Anchor the sofa on a 200x300cm low-pile rug in warm beige, then layer a slim walnut floor lamp behind the chaise to draw the eye upward. Pair with linen curtains in oat and one olive-green cushion so the room reads Japandi without crowding the 90cm corridor. Keep the side table round and under 50cm diameter so the lift-to-corridor turning radius in your Bedok block stays clear.

Choose a wardrobe with mirrored panels or a high-gloss lacquered face so it bounces the window light back into the room, which matters a lot in Punggol Northshore flats. Keep 60cm of clearance in front, add a slim 120cm rattan bench and one tall snake plant in a matte pot. That trio stops the wardrobe from becoming the only thing you see the moment you open the bedroom door.

A solid-wood European armchair from a maker like MIDHILL, who has run their own Foshan workshop since 2008, will outlast a flat-pack particleboard chair in our 80-90% humidity. The joinery matters more than the label; mortise-and-tenon frames and cross-linked polyurethane finishes resist the swelling you see on cheaper chairs. Budget S$600 to S$1,400 for one that survives five HDB moves.

Standard delivery to Punggol Waterway Point or Northshore zip codes takes 14 to 21 working days after production, and the bed ships in an export crate engineered for stacking compression, racking, and point loads. Inside, the slats, headboard and side rails are wrapped separately with low-moisture timber and desiccant matched to the cargo volume, plus a vapour barrier to fight the monsoon season mould risk.

Pick linen curtains in oatmeal or warm ivory so the green leather becomes the focal point instead of fighting a second strong colour. Hang the rod 15cm below the ceiling and extend 20cm past each window edge to make the 4-room flat feel taller. Add one terracotta cushion and a black arched floor lamp to ground the Scandinavian-with-warmth look without clashing.

Send us your console dimensions and we check against HDB service lift internal clearances, which are typically 110cm deep by 210cm high with a 90cm-wide door. A 24mm-thick console under 200cm long and 40cm deep, including any protruding handles, usually clears on the diagonal. We confirm the path from lorry to corridor before scheduling delivery to your Bedok block.

Document the cracked frame within 48 hours of arrival with unboxing photos showing the timber damage, the MIDHILL carton label and the export crate packing. Once verified, we arrange a free return pickup from your Yishun HDB and dispatch a replacement, or refund the full purchase price within 7 working days. Manufacturing cracks are covered under the 10-year structural warranty.

Wipe weekly with a soft microfibre cloth slightly dampened with plain water, then dry immediately so no standing water sits on the edge. Never use silicone polishes, abrasive creams, or high-pH cleaners because those are the most common warranty-claim triggers on lacquered surfaces. The written cleaning instruction card that ships with every order lists approved pH-neutral soap at one pump per 500ml water.

Yes, you can request dated batch inspection records and photographs of your specific dining set, since every piece passes multi-stage inspection with photo logs. Ask our team within 7 days of placing the order and we will pull the records from the Foshan workshop. This is useful if you are matching a replacement chair to an older set in your Jurong Lake District unit.

Use a 250x350cm rug so the front legs of the sofa and both armchairs sit on the rug, leaving roughly 30cm of floor showing on every side. In a typical 4-room Punggol layout this grounds the seating zone without crowding the walkway to the kitchen. Pick a low-pile wool or wool-blend in beige with a subtle texture so spills wipe off easily.

Tell us the lift door width, internal depth and floor number before delivery so we can confirm fit; if our team fails the on-site fit check, the order is treated as a failed delivery and we reschedule a smaller configuration at no charge. If the sofa already entered your unit and only then fails your corridor turn, standard 14-day change-of-mind return fees apply starting from S$120 for a 3-seater.

For a French neoclassical loveseat USA-style with carved trim, paint the walls in warm greige such as Dulux Teak Half or Jotun Soft Linen, which is gentler than stark white and stops the ornate frame from looking heavy. Pair with antique-brass picture lights and a slim oval marble side table. This keeps the look light enough for a compact 90sqm HDB in Tampines without going full Parisian.

An L-shape wardrobe Singapore build maximises corner dead space in square HDB bedrooms and reduces the number of gaps where dust collects, which matters in our humid climate. Solid wood units from MIDHILL are heavier and take longer to install, around 90 to 120 minutes for a 2.4m run, but the 10-year structural warranty covers the joinery. For long-term resale value, solid wood wins on durability.

The MIDHILL finishing size guide is included with every quotation and shows internal drawer depths, shelf spacing, door swing arcs and the maximum load per shelf in kg. Ask your sales coordinator for the PDF or request the printed version that ships with the showroom sample set. It also lists the lacquer system used, whether nitrocellulose, cross-linked polyurethane, or polyester.