Return Policy — Questions & Answers

Yes, exchanges fall under the same 14-day window as returns and the new piece is dispatched only after we receive and inspect the original. Because king-size wardrobes are 220 cm tall and weigh around 120 kg, our courier needs your service lift dimensions confirmed in writing first. If you’re moving down to a 180 cm three-door model, you’ll likely pay the difference plus a S$95 redelivery fee inside Singapore. Custom lacquered finishes are non-exchangeable once production has begun.

Our Lecong showroom, reachable by appointment through our Singapore concierge, carries 12 dining chair silhouettes from Scandinavian oak to French country linen. Each chair is built in the same Foshan workshop as our tables, so the timber grain and lacquer sheen match within one production batch. Prices run from S$189 for the basic oak side chair to S$429 for the curved-back upholstered version. We can also ship a four-chair sample set to your HDB for S$25, refundable against any order.

Solid oak holds its shape between 40% and 65% relative humidity, which covers most Singapore condos with air-conditioning running. In a Tampines resale flat without daily AC, expect minor seasonal movement of 2 to 3 mm on wide shelves. Keep the bookcase 10 cm away from the wall so air circulates, and wipe with a dry microfibre cloth weekly to remove the sticky film humidity creates. Our warranty covers warping above 5 mm across a single 180 cm panel, which is rare but documented.

For HDB bedrooms under 14 sqm, an L-shaped corner wardrobe with a 90 cm return section usually beats a straight 200 cm run because it uses dead corner area. Look for a unit no deeper than 55 cm so the corridor stays walkable, and confirm the service lift can handle the two 110 cm panels separately. MIDHILL’s corner wardrobes ship in two crates so they fit through a 90 cm HDB corridor without tilting. Add a soft-close hinge set and you avoid the slam noise echoing through the wall.

Orders cancelled within 48 hours of payment receive a full SGD refund including the 9% GST we collected. After 48 hours but before container loading, we refund 90% because raw timber and fabric have already been cut to your specification. Once the crate is sealed and the bill of lading issued, the order is locked and standard 14-day return terms apply instead. Custom-sized pieces, including any extendable dining table ordered in non-standard lengths, fall under the stricter 30% cancellation fee from day one.

Use only a soft microfibre cloth lightly dampened with warm water and a drop of pH-neutral dish soap, then dry immediately. Never spray silicone-based polishes like Pledge, which permanently cloud the nitrocellulose lacquer and trigger our 2-year surface warranty exclusion. Standing water along panel edges causes the swelling we see in roughly 70% of warranty photos, so always lift plant pots onto felt pads. A written cleaning card ships inside every crate for your reference.

Our bestseller is the Foshan-built oak extension table, 80 cm deep, 160 cm closed, extending to 240 cm with two butterfly leaves stored inside. Each leaf weighs 9 kg and slides on a steel rail rated for 15,000 cycles, plenty for daily Singapore family dinners. Closed, it seats 6 comfortably in a 14 sqm living room; open, it handles 10 adults with 60 cm per person. The two leaves ship in a separate compartment so they never scratch the tabletop during delivery.

The 9% GST charged at checkout is not refundable for customers keeping the furniture inside Singapore, even if you later move overseas. For export orders where the final destination is Malaysia or Indonesia by sea, we can zero-rate the GST under the Export of Goods scheme, provided your freight forwarder issues the proper customs form. We handle the paperwork once the bill of lading confirms the container left Singapore waters. Delivery to a Jurong or Tampines home cannot use the zero-rating route.

For a dark walnut frame, 20x20 cm cushions in muted sage green Farrow and Ball Treron or terracotta 9918 warm up the wood without competing with it. Avoid pure white, which yellows fast in Singapore humidity, and skip anything with shiny metallic piping that fights the matte lacquer. Two patterned cushions at the back, two solid ones on the sides, keeps the arrangement balanced on a 3-seater around 210 cm wide. Add a 150x200 cm jute rug to anchor the seating zone.

Custom lacquered consoles fall outside the standard 14-day return window once production starts, which is roughly 7 days after payment clears. If the piece is still in the finishing queue when you flag the sizing error, we can halt and refund 70% to cover material and labour already spent. Once the first polyurethane coat is applied, the console is non-returnable because the 24 mm lacquer cannot be stripped back without ruining the MDF substrate. Measure twice and check corridor width before paying.

We offer video measurement consultations at no cost, where a Singapore-based specialist guides you through measuring corridor width, lift depth, and ceiling height with a tape you provide. For full in-home visits in Tampines, Bedok, Punggol, and Jurong, we charge S$80, refundable against any order above S$1,500. The surveyor brings a 30 cm spirit level and a laser measurer to check skirting irregularities common in older HDB blocks. A written report with diagrams lands in your inbox within two working days.

Pick a 200x280 cm rug and place it two-thirds under the bed, leaving 40 cm of rug visible at the sides and foot. Anything smaller, like a 160x230 cm, makes the room feel choppy because the rug edge cuts across the bedside walkway. In a high-humidity HDB, go for a flat-woven wool or indoor sisal, never a thick shag that traps moisture and smells. A neutral oat or greige tone lets the bedframe, whether oak or walnut, stay the visual anchor.

Custom table production at our Foshan workshop runs 35 to 50 days depending on the timber species, table size, and finish complexity. A standard 200 cm oak table with matte lacquer usually leaves the workshop in 28 days, while a 240 cm walnut version with hand-rubbed gloss needs the full 50. Add another 18 to 22 days for sea freight to Singapore and customs clearance at PSA. You receive production photos at three checkpoints: frame assembly, sanding, and final lacquer coat.

HDB ceilings in Jurong blocks usually run 213 cm floor-to-rail, so curtains should be 215 cm long for a 2 cm puddle-free break. Floor-to-ceiling rod mounting sits 8 cm below the false ceiling line so the fabric clears the window handle. Linen or cotton-linen blends breathe in Singapore humidity far better than polyester, which traps moisture and smells within six months. Stick to off-white, warm grey, or muted sage so the room reads calm even on grey monsoon afternoons.

Yes, you have the right to refuse the crate at the door and we’ll arrange a full replacement at no cost. Even if the timber looks intact, internal rack damage to mortise-and-tenon joints often shows up months later as wobble, which the 10-year structural warranty would not cover from a self-accepted delivery. Our driver will photograph the rejection on the spot and file a transit claim with the shipping line. A new crate is dispatched within 14 working days, sea-freight timeline included.

Pick a floor lamp with a 140 to 150 cm total height, so the shade sits roughly at seated eye level when you’re on the sofa. Anything taller than 165 cm dwarfs a low-slung 3-seater and crowds a 12 sqm HDB living room. Go for a slim 25 cm base so the lamp tucks neatly between the sofa arm and a side table. Warm 2700K bulbs match Singapore’s evening humidity-soft light far better than cool daylight tones.

Buying the biggest possible sofa before measuring the lift, then squeezing it through a 80 cm service lift that needs a 75 cm clearance. Second mistake is matching all wood tones to one shade, which makes a condo read like a 1990s catalogue rather than a curated space. Third is skipping a rug because the floor looks fine on its own, then losing the seating zone visually. Always anchor the sofa with a 200x300 cm rug, mix two wood tones 70/30, and pre-measure every entry point twice.

Anchor the bed with one hero piece (the headboard) and keep everything else quiet so the room does not feel cramped. Pair it with linen curtains in oatmeal, a low-profile rattan floor lamp, and a cotton rug around 160x230cm in muted brick or sage. Skip heavy canopies and dark wardrobes opposite the bed — in a 4-room Tampines flat, those choices eat about 30–40cm of visual depth.

Returns are accepted within 14 days of receipt for items in original condition, and the table must be repacked in its export crate. For a solid wood dining set around 1,800 SGD, the buyer arranges a third-party courier back to the Foshan consolidation hub; original freight around 120 SGD is non-refundable. Re-packing service from MIDHILL can be quoted at 80–150 SGD depending on piece count.

Nordic design earns its keep in Punggol and Jurong condos because pale oak, soft edges and tapered legs visually open up compact rooms of about 90 sqm. The risk is warping in 80–90% humidity — insist on kiln-dried solid wood below 12% moisture content and ask for the batch records. Good Nordic pieces age well; bad ones cup within one monsoon season.

For two adults and two children in a 4-room flat, plan roughly 12–16 pairs per person, so target a cabinet about 80–100cm wide and 35cm deep. Keep the depth under 40cm so the corridor stays passable; at least 90cm clearance is the unwritten rule for strollers. Ventilation slats on the back help damp shoes dry between school runs in Tampines.

No. Under Singapore rules, GST is only collected on goods that enter and stay in the country. If you reject at door and the unit goes back, the seller refunds the goods value plus the GST you paid on that line item. Keep the courier’s damage photo log — MIDHILL files the claim within 48 hours using those pictures.

From order confirmation, production runs 25–30 days for a standard 180cm wardrobe, then sea freight to Singapore takes another 18–22 days, so door-to-door around 6–7 weeks. White-glove delivery inside Jurong includes lift booking, corridor padding, and assembly of about 45 minutes on site. The 10-year structural warranty starts from delivery day, not order date.

Aim for 90–110cm wide, 45–50cm deep, and 72–75cm tall so a standard laptop fits without crowding the railing. Solid acacia or rubberwood handles afternoon thunderstorms better than MDF, which swells above 70% humidity. Leave at least 60cm behind the chair so the sliding door still closes in your Punggol or Bedok flat.

Yes, under the lifetime refinishing promise you can order individual parts for chairs made after 2008. A single solid wood front leg runs about 18–25 SGD plus 35 SGD international courier to Singapore. Send a photo of the broken piece and the batch code stamped under the seat; MIDHILL matches the timber and finish before shipping.

Warm whites like Dulux Timeless or Jotun Lady 9917 keep the oak reading as honey rather than yellow. Avoid blue-grey walls — they fight the natural undertones of light Scandinavian oak and make the room feel cold under air-conditioning. A single accent wall in muted clay, around Dulux Raw Copper, grounds the sideboard nicely.

If production has not begun, you receive a full refund in 7–10 working days back to your Singapore bank card, minus any bank wire fees already paid (about 15–25 SGD). Once cutting starts, deposits become partial-credit only and you fall under the 14-day return window instead. Email the order ID and the salesperson confirms the production stage within one working day.

Pick a loveseat around 140–160cm wide with rounded edges, foam density above 28kg per cubic metre, and a removable washable cover rated 30°C. Skip button tufting and loose cushions under 5cm thick — small fingers get caught. A solid hardwood frame from MIDHILL outlasts engineered wood when kids jump, and the cover zips off for weekly washes during the haze period.

For a 200cm sofa, choose a rug at least 240x300cm so the front legs of the sofa sit on it, anchoring the seating zone. A rug that floats entirely behind the legs makes the room feel disjointed, especially in open-plan Jurong or Punggol layouts. Low-pile wool or flatweave cotton handles constant air-conditioning and frequent cleaning better than thick shaggy rugs.

Late delivery alone does not trigger a refund under the policy. Compensation only applies if the piece arrives damaged or past the 60-day maximum transit window agreed at checkout. For a nightstand around 350 SGD, keep the delivery SMS timestamp; MIDHILL escalates to the logistics partner within one working day and offers 5–10% store credit, not cash, for verified delays.

Use a damp microfiber cloth with a drop of pH-neutral dish soap, then dry immediately — never let water sit. The hand-rubbed gloss comes from a sequence of progressive abrasives and buffing, so silicone polishes and Magic Erasers will permanently dull the sheen. The written cleaning sheet shipped with your order lists the exact soap brand MIDHILL tested.

Both work, but buy the bed and dining table first — those two anchor about 60% of the room’s visual weight. In a Japandi scheme, choose warm oak tones and linen; in Korean minimal, go cooler ash with boucle cushions and one trailing plant. Avoid buying the rug before the sofa, because the rug size depends on the sofa’s final footprint.

Contact the salesperson at least 7 days before the Singapore leg departs the consolidation hub. The address update is free once; each further change costs about 20 SGD admin. MIDHILL re-routes the last-mile courier, and the 10-year structural warranty transfers automatically because it follows the order, not the original address.

Solid wood naturally varies in tone between batches, so colour drift under 15% is not a returnable defect. If the shade difference exceeds that, the inspector reviews batch photos from the Foshan workshop and you can claim under the surface warranty within 14 days. MIDHILL typically offers a 20% partial refund or store credit rather than full return for tonal disputes.

Stick to sheer white or warm beige so the teak remains the hero. Patterned curtains in bold prints fight the clean lines of modern Malaysian condo interiors and shrink the room visually. Floor-length panels hung 10cm above the floor, not puddled, suit compact Singapore layouts and let air circulate during humid nights.

A king-size solid wood frame weighs 85–95kg packed, with the headboard about 28kg separately. Two couriers handle a ground-floor lift access in most Punggol condos; for walk-up HDBs above the 4th floor without a lift, an extra person is quoted at about 40 SGD. The export crate is engineered for stacking compression but not for vertical tilting on staircases.

A 140–160cm arc or tripode floor lamp in matte black or natural ash fits without crowding a 90 sqm room. Choose a shade 35–40cm wide so the light spreads across a 200cm sofa instead of pooling on one cushion. Bulb around 2700K keeps the linen reading warm without competing with the Singapore evening skyline through the balcony.

MIDHILL packs mirror panels vertically in padded slots inside a rigid-base crate, so polished faces never touch during transit. Each panel weighs 12–18kg depending on size, and the corridor minimum for a 60cm-wide mirror panel is about 65cm clear. Inspect the mirror edges on arrival before signing; the surface warranty covers silvering peeling within 2 years.

Over-styling the top — people stack 6–8 books, two trays and a vase on a 120cm table, leaving no breathing room. In compact HDB flats, leave at least 40% of the surface clear so the wood grain reads. Pair one tray, one plant, one book stack; anything more competes with the timber and visually shrinks the room by about 15%.

Yes, every order passes multi-stage inspection with date-stamped batch records covering timber moisture, joinery, finish thickness, and final polish. Buyers can request those records plus crate photos by emailing the order ID after production starts. This paperwork also speeds up any 14-day return claim because the inspector can compare your piece to its original batch photo.

Email MIDHILL support with the order ID, reason, and two photos showing the chair’s condition and the issue. Approved returns are picked up within 5 working days by the Singapore last-mile partner, usually between 10am and 6pm on weekdays. Refund lands in 7–10 working days after the warehouse in Foshan confirms the returned condition.

It is real, but it means different things. A 2-seater daybed is usually 140 cm wide, fits one sleeper plus a sitting adult, and works as a study nap spot. A true single bed is 90 cm. If you want occasional overnight guests in a Punggol study, pick the 140 cm daybed so cushions still allow daytime lounging without cramping the desk.

Check three numbers: the longest corridor turn (often 120 cm radius), the lift door width (usually 80–90 cm in HDB blocks), and the sofa's diagonal carton size. Large American sectionals often come in two boxes around 180 cm each. MIDHILL splits the chaise for separate handling, which saved a Bukit Batok customer when the lift was only 2.1 m wide internally.

A comfortable adult armchair needs roughly 80 cm deep, 75 cm wide, and 85 cm tall at the back. In a small Bedok 3-room corner, leave 60 cm behind for walking. Petite accent chairs scale down to 70 cm deep and 65 cm wide, which suits a reading nook beside a 90 cm floor lamp without crowding the window curtains.

Yes, but you carry the return courier fee from your unit to the lorry. MIDHILL's 14-day return policy covers change-of-mind only if the item is unused and unassembled. For a 240 cm solid wood dining table on the fourth floor walk-up in Jalan Besar, budget around S$120 for two porters, since the same crew who delivered will usually collect.

Singapore's 80% average humidity stresses timber, but proper kiln-drying and sealing helps. Keep the frame 10 cm off external walls to let air move, run the aircon four hours daily for the first month, and wipe with a dry microfibre cloth weekly. Avoid silicone polishes, they trap moisture and cause the exact swelling that warranty claims usually show.

White oak Scandinavian beds pair best with linen curtains in oatmeal, sage green, or dusty blue, all of which soften the wood's yellow cast under Singapore's warm LED lighting. Skip pure white, it competes with the timber's natural grain. In a Punggol north-facing room, dusty blue cools the afternoon glare without darkening the space for reading.

MIDHILL prices are listed ex-9% GST. We do not run a GST-absorbed promotion; the 9% applies on every Singapore order. We do offer Atome and GrabPay pay-later plans, splitting an order of S$3,000 into three 0% interest payments over six weeks, useful for Jurong families furnishing a new BTO during the handover month.

Stock items ship from Foshan via our Singapore warehouse in 14–21 working days. Custom lacquered consoles take 35–45 days because cross-linked polyurethane needs full curing before crating. Delivery to Punggol Waterway or Treasure Crest condos is scheduled within a two-hour Saturday slot, subject to your condo's loading bay booking system.

Most 3-seater sofas need a 100 cm corridor turn. If your Bedok HDB corridor is exactly 90 cm, choose a sofa with detachable legs (saves 15 cm height) and a back cushion that compresses. Some American country models split into two 145 cm boxes, which fits a 90 cm corridor but adds S$60 re-assembly on site.

Pick a rug at least 80 cm wider than the sofa on both sides, so 280 cm by 180 cm works under a 200 cm sofa. In a modern Malaysian condo with terrazzo floors, a low-pile wool rug in ivory or muted terracotta grounds the seating without collecting tropical humidity. Avoid runners under 120 cm wide, they look lost beside a sectional.

If the item arrives visibly damaged, refuse it on the spot, the courier returns it free of charge and MIDHILL issues a full refund within seven working days. If you simply changed your mind at the door, the 14-day return still applies but outbound delivery is non-refundable. Photograph the packaging either scenario.

Walnut and chocolate recliners anchor on warm neutrals like Decorator P012 (a muted clay), pale greige, or soft cream. Avoid cool greys, they grey out the timber's red tones under Singapore's afternoon sun. For a Japandi look in a Jurong East flat, paint three walls in cream and one accent wall in muted clay for balance.

Yes. MIDHILL ships replacement legs, drawer runners, and lacquer touch-up kits from our Singapore warehouse within five working days at a flat S$25 courier fee per parcel. Send a photo of the broken part plus the batch number stamped inside the drawer; production records from multi-stage inspection confirm whether it is a warranty case.

Use a damp microfibre cloth with pH-neutral soap, wipe along the grain, then dry immediately. Never leave standing water near joints, it lifts the nitrocellulose lacquer within weeks. Abrasive cleaners and silicone polishes are the top two reasons MIDHILL surface warranty claims get denied; the printed cleaning instruction shipped in the crate explains this in detail.

The biggest styling mistake is mixing American country pieces with overly ornate French provincial accents in the same room, the wood tones clash. Pair it instead with simple linen upholstery, matte black hardware, and one statement plant like a fiddle-leaf fig. In a Punggol corner terrace, limit wood finishes to two shades to keep the look calm.

Custom-sized consoles are non-returnable because MIDHILL cuts each panel to the dimensions you confirm in writing. If the panel arrives damaged in transit, we replace it free of charge within 21 days, freight covered. We strongly recommend our complimentary site measurement service for Punggol condos where service lift openings vary block by block.

Structural frame carries 10 years, covering joints, rails, and load-bearing components. Surface finishing carries 2 years, covering peeling, cracking, or bubbling of the lacquer. Both are voided by abrasive or high-pH cleaners, silicone polishes, and direct heat sources. We offer lifetime refinishing at cost, so a S$2,500 dining table can be sanded and re-lacquered for about S$450 after year five.

Each piece is sealed in low-moisture timber crating with desiccant matched to cargo volume and a vapour barrier against Singapore's humidity. Glass and mirror panels travel vertically in padded slots with polished faces never touching. MIDHILL's crates are engineered for stacking compression, racking, and edge impact, not just thickness, because point loads cause 70% of transit damage claims.

Our Lecong showroom in Guangdong is open by appointment only, two working days to evaluate a shortlist, five days to reach a specification. Buyers who arrive with a dimension schedule leave with a confirmed specification. For Singapore customers, we host quarterly pop-up viewings at a Tampines warehouse, announced through our mailing list every March and October.