Return Policy — Questions & Answers

For Singapore orders above S$2,000, MIDHILL arranges a free video walkthrough where you measure corridor widths, lift door, and any 90-degree turns with a tape. Send the clips and photos; our logistics team confirms fit for wardrobes up to 240 cm and sofas up to 280 cm. A S$80 on-site surveyor visit in Jurong, Tampines, or Punggol can be booked separately for tricky layouts.

The biggest mistake is matching every piece to the same wood tone; a walnut table with walnut chairs and walnut sideboard looks like a furniture showroom, not a home. Mix one lighter oak element, such as a bench or a picture frame ledge, to let the walnut breathe. In our humid climate, also avoid placing a rug that traps moisture directly under the table apron.

Dab, don’t wipe, the spot within 2 minutes using a cloth lightly dampened with mild dish soap diluted 1:20 with water. Follow immediately with a dry cloth so no standing water touches the lacquer edge, which is where warranty claims usually start. The cleaning card shipped with your order lists this exact ratio; silicone-based spray polishes will void the surface warranty instantly.

Scandi bedrooms benefit from sculptural greens like a 60 cm fiddle leaf fig in a rattan basket, or two trailing pothos on a high shelf. Avoid plants needing direct western sun, our afternoon haze scorches leaves fast. Place a pebble tray beneath the pot to catch drips on solid oak floors; moisture rings are the most common warranty query we receive from Bukit Timah condos.

Yes. Singapore customers have 14 days from delivery to request a return for natural grain variation. Submit three photos — overall shot, close-up of the grain, and the order number — to customer care. Once approved, we arrange a reverse lorry at no extra charge above US$350. Refund lands back to your PayNow or card within 7 working days, including the 9% GST component.

If our team cannot get the wardrobe through your HDB service yard or condo lift, the order is treated as a failed delivery rather than a return. We reschedule one free re-attempt after you confirm revised access. No return courier fee applies. If you cancel outright within 14 days, standard return terms kick in minus the failed-trip surcharge of S$45.

Wipe daily with a microfibre cloth barely dampened with pH-neutral soap water, then dry immediately — never let water pool along the edges. Avoid silicone polishes, Magic Eraser-type abrasives, and hot pots without a trivet. Standing water and direct heat are the two biggest warranty-voiding culprits here. A written cleaning card ships inside every crate, kept for reference.

Exchanges are treated as a return plus a new order. The original queen frame must be in resaleable condition, no stains or assembly marks, photographed before pickup. You then place a fresh king order at current price. Pickup is free above US$350, but the new delivery is a separate charge. Allow 14 working days total for the swap.

No. All Singapore orders are paid in full at checkout via PayNow, credit card, or GrabPay, since each piece is built to order in our Foshan workshop. The 9% GST is itemised on your invoice. For orders above US$350, shipping is complimentary islandwide, including Sentosa and Tuas, with a 5-7 working day delivery window once production finishes.

MIDHILL offers a complimentary measurement form you fill in: corridor width, lift door, lift cabin depth and height, plus any tight turns. Send it back with photos at least 5 working days before dispatch. Our logistics team in Foshan cross-checks every crate against your dimensions. For tricky units, we can arrange a paid local surveyor at S$120 to verify on-site.

Custom lacquer orders are non-returnable for colour preference once production begins, since each piece is mixed to your approved swatch. However, if the actual finish differs from the signed-off sample — for instance, the wrong Pantone reference — we remake it free of charge within 60 days. Photographic proof of the variance is required within 7 days of delivery, taken in natural light.

Our Lecong showroom in Foshan operates strictly by appointment and welcomes Singapore buyers planning a sourcing trip. Two working days lets us prepare a shortlist based on your room dimensions, and five days reaches a full specification. Many Singapore customers combine this trip with a Guangzhou or Shenzhen stop. Local viewings are not available — orders are placed directly through our Singapore team.

Once we collect the item and inspect it at our Singapore warehouse, refunds are processed within 7 working days. The amount includes the original product cost plus the 9% GST you paid. Shipping above US$350 was free, so that leg is not refunded. Funds return to your original PayNow or card, never as store credit unless you request it explicitly in writing.

Stick to warm whites with a yellow undertone, like Dulux 30YY 83/026 or Nippon 4516P, to stop the oak reading grey under Singapore's cool-white LED downlights. Avoid cool greys such as Dulux Grey Fresco — they fight the timber's warmth. One feature wall in muted sage, say Nippon 90GY 55/125, behind the headboard lifts the whole room without darkening it, keep it airy.

We strongly recommend keeping the export crate for the full 14-day return window. Our crates are engineered with low-moisture timber, desiccants matched to cargo volume, and a vapour barrier to combat mould during sea transit. If you return without the crate, we deduct a repacking fee of S$80-S$220 depending on item size, since we cannot reuse damaged material.

Yes. MIDHILL runs multi-stage inspection with date-stamped batch records, and buyers can request those photos plus warehouse shots of their actual unit before crating. Send your order number and specify angles — grain close-up, corner detail, underside. Production photos arrive within 2 working days. This is standard practice rather than an extra charge, no premium photo fees apply.

Surface warranty is 2 years and excludes mould from environmental causes such as poor ventilation, water leaks, or AC condensate pooling on the furniture. Our export crates do include desiccants matched to cargo volume to prevent transit mould, which is covered. Once inside your unit, run the dehumidifier below 65% RH and wipe condensation daily — those steps keep your warranty fully intact.

Choose a rug at least 220x300cm so both front legs of the sofa sit firmly on it — anything smaller looks like a bathmat and makes the lounge feel disjointed. Go low-pile wool or performance jute in Singapore's climate; shaggy rugs trap humidity. Stick to neutral oat or undyed tones so the sofa's upholstery, not the floor, carries the visual focus, keep it grounded.

Single cushion returns are accepted only if the rest of the sofa is kept. The cushion must be unused, with the original vacuum wrap intact. Photo the wrap seal before opening. Refund is the cushion price plus 9% GST, processed in 7 working days. If the wrap is broken, the cushion is classed as used and cannot be returned, no exceptions on this policy.

Pick a slim rice-paper or linen-shade floor lamp, 150-160cm tall, placed near — not over — the dining table. Arched arms crowd a 140cm Japandi table; straight stems preserve the clean horizontal line. Warm 2700K bulb keeps the oak reading honey rather than grey. In a Punggol compact, anchor it beside the buffet rather than the walkway, keep traffic clear.

Yes. MIDHILL offers complete room bundles — bed frame, two nightstands, wardrobe, and dresser — with a 5% bundle discount applied at checkout. Tell us your room dimensions in cm and we propose a layout that respects HDB door swing, corridor turning radius, and lift access. Production runs 30-45 days, followed by 5-7 working day Singapore delivery, includes 9% GST.

Cancellation before production begins earns a full refund within 7 working days. Once Foshan commences cutting timber or spraying lacquer, a 30% material restocking fee applies since pieces are built to your specification. Surface finishes — nitrocellulose lacquer, polyurethane, or polyester — cannot be resold once mixed. Send your written cancellation to customer care with the order number attached.

Hang curtains 5cm above the window frame and let them fall to within 2cm of the floor — never puddle. A tall headboard already adds vertical weight, so keep fabric in light linen or sheer oatmeal to balance the proportions. Avoid heavy velvet in our tropical climate; it traps humidity and dust. Track-rod width should extend 25cm beyond each window edge, keep it clean.

Old sofa removal is available as an add-on at S$60 per piece for HDB and condo units. Our two-man team carries it down to the refuse chamber or loading bay, whichever your MCST permits. Book it at checkout or up to 3 days before delivery. Disassembly of bulky sectionals attracts a S$40 surcharge due to the extra time on site, fair pricing.

Do not pair it with a heavy, dark wood table — the contrast feels dated and visually heavy. Skip ornate chandeliers; a slim black track light keeps the clean Korean line. Avoid cluttering the wall behind with multiple frames; one oversized piece in a thin oak frame reads better. Keep the rug plain, no pattern, and ensure chair seat height at 45cm suits your table, keep proportions tight.

Yes. You have 14 days from delivery to request a return through our returns portal. The item must be unused, in its original export crate condition, and you’ll need the dated inspection batch photo we send with every order. Return courier fees apply, and the S$180 handling charge is deducted from your refund. GST paid on the original invoice is refunded to the same payment method within 7 working days.

Most light-Italian pieces pair well with warm white walls like Dulux Timeless, which lets the velvet breathe. For contrast, try a muted terracotta like Jotun Warm Earth on one feature wall behind it. Avoid bright primary colours — they fight the gold piping. Add a slim arched floor lamp in brushed brass, and use a 160x230cm low-pile rug in sand or oatmeal. Cushions in sage and stone tie the palette together without cluttering the small footprint.

MIDHILL ships replacement slats free of charge under the 10-year structural warranty, provided the breakage is not from standing water or impact damage. Email our service desk with your order number and a clear photo. The slat is cut and packed in the same Foshan workshop established in 2008, then crated with desiccant matched to the cargo volume for Singapore’s humid climate. Most replacements leave the workshop within 5 working days.

Refuse the delivery and write ‘damaged crate’ on the courier’s POD slip. Photograph the unopened export crate immediately — our crates use vapour barriers and rigid bases engineered for stacking and racking, so visible damage must be documented before opening. Email the photos and order number to us within 48 hours. We file a claim, and MIDHILL arranges a replacement from the Foshan workshop, crated the same way, free under the 10-year structural warranty.

Grey ash reads slightly cool, so warm it up with oat or putty linen curtains that filter Singapore’s strong sun. Avoid pure white, which looks clinical against ash grain, and skip navy or charcoal, which absorb light. A double-rod layering with sheer inner panels gives privacy in Punggol condos facing neighbours, while a thicker outer curtain blocks afternoon heat. Hang the rod 15cm below the ceiling and 20cm past the window frame to make the wall feel taller.

No. Damage-rejection returns are completely free of courier and handling fees. We arrange reverse logistics and dispatch a replacement from our Foshan workshop. You only pay return courier fees when the item is unwanted but undamaged — the S$80 fee for HDB flats and S$120 for condos is deducted from your refund. Keep your original packaging until you’ve fully inspected the piece and signed off on the inspection batch photos we provide with every order.

Most service lifts in older Bedok HDB blocks measure roughly 110cm wide by 150cm deep, with door widths near 75cm. A French neoclassical king headboard usually ships at 180cm wide, so it must travel vertically in its padded crate slot. Measure your lift door first, including the door frame lips. We can split the headboard into two crated sections on production if your lift opening is below 80cm, with no extra charge beyond the standard lead time.

Once the returned item reaches our consolidation hub, inspection takes 2 working days. Approved refunds are issued to your original payment method within 7 working days, including the 9 percent GST you paid on the original order. You’ll receive an email confirmation with the exact refund amount and bank reference. Shipping fees are non-refundable, and the return courier fee you paid is already netted off. Weekends and public holidays in Singapore extend the 7-day window.

Yes. You can request an exchange within the 14-day window, subject to stock. Any price difference is settled before the new order is crated. Exchanges follow the same courier inspection process, and we document the original piece with dated batch records before collection. MIDHILL handles all export crates in Foshan with the same vapour barrier and desiccant treatment, so your replacement arrives in Singapore with identical humidity protection as the first delivery.

Surface defects discovered after partial assembly are still covered if reported within the 2-year surface warranty window. Email a photo showing the defect in context, plus the batch number stamped inside the bookcase. Our multi-stage inspection records show whether the defect was pre-existing or caused during installation. If pre-existing, MIDHILL sends replacement panels from Foshan at no cost. If caused during assembly, we offer a paid refinishing service rather than a free replacement.

For a king bed measuring 180x200cm, choose a rug at least 240x300cm so it extends 50cm past each side and 90cm past the foot. Anything smaller makes the room look chopped. Low-pile wool or jute works best in Singapore’s humid climate, as deep shag traps moisture and feels heavy underfoot. Lay an anti-slip mat underneath to stop the rug sliding on HDB tile floors. Keep warm earthy tones to match oak and cream finishes of the country style.

Japandi blends Japanese craft warmth with Scandinavian function — light oak, visible joinery, paper-wash finishes. Korean minimal leans cooler, with thin profiles, ash wood grain, and muted greys. For a compact Punggol condo, Japandi feels cosier and hides finger marks better on family tables. Korean minimal reads cleaner but shows dust and smudges. Both work with slim 140cm tables, but Japandi pairs with rattan chairs, while Korean minimal suits boucle or light grey seating.

After inspection approval at our hub, refunds are processed within 7 Singapore working days. DBS, OCBC, and UOB typically reflect credits in 2-3 days; PayNow-linked accounts receive faster, often the next business day. Credit card refunds depend on your billing cycle and may take up to 14 days to appear on your statement. We send a confirmation email with the exact amount, including the 9 percent GST portion returned to your original payment method.

Avoid all-grey-on-grey, the most common Scandinavian styling mistake. Add one mustard velvet cushion for warmth, plus one olive linen for organic tone. Pattern throws on the armrest — subtle, not loud — break the monochrome. Bring in a slim walnut side table for material contrast. If your sofa faces a window in a Jurong or Tampines flat, layer a chunky knit throw in cream during aircon evenings for both texture and practical warmth.

Most Punggol condo service lifts measure around 120cm wide and 90cm deep inside, with door openings near 80cm. A 220cm dresser won’t fit flat, but our Foshan workshop splits larger pieces into modular sections at no extra cost when flagged during ordering. Each section is crated vertically in padded slots so polished faces never touch. Send us your lift dimensions and we’ll confirm sectional splitting before production, with delivery lead time unaffected.

Yes, keeping the original crate is the single most important step for a successful return. Our export crates are engineered for stacking compression, racking, edge impact, and point loads — repacking the furniture without them risks transit defects that void the warranty. If you’ve disposed of the crate, we still accept returns but deduct a S$120 repacking fee per item, plus higher courier insurance. Photos of the crate condition help our claims team process damage cases faster.

Choose a floor lamp between 150cm and 160cm tall, with the shade sitting roughly at seated eye level. Arched designs save floor space in compact Punggol layouts because the base tucks behind the sofa. Avoid torchiere styles, which cast light on the ceiling and make low HDB ceilings feel cavernous. A slim brass stem with a linen drum shade fits modern Malaysian condo palettes. Position the lamp 10cm behind the sofa arm for balanced ambient spread.

Yes. If any single piece arrives damaged, you may reject the full delivery on the courier’s POD slip. We arrange reverse logistics for the entire order at no charge and ship a fresh order from the Foshan workshop once production slots open. MIDHILL holds dated batch records for every order, so your replacement uses the same timber batch for colour consistency. Most re-shipments leave the workshop within 7 working days of inspection approval.

Avoid heavy silk or pure cotton velvet, which absorb moisture and develop mildew in HDB flats. Performance linen blends with polyester backing resist humidity and drape cleanly. For bedrooms facing west in Jurong or Bedok, add a blackout liner to block afternoon heat. Washable cotton-linen mixes handle frequent laundering in our tropical weather. Always hang curtains with a breathable gap at the rod pocket so air circulates and dampness doesn’t settle into the fabric.

Unassembled chairs in unopened export crates carry no restocking fee beyond the standard return courier charge — S$80 for HDB and S$120 for condos. Once assembled, the piece is considered used and a 15 percent restocking fee applies, deducted from your refunded amount including GST. Document the unopened state with photos before collection, referencing the batch number on the crate. MIDHILL’s Foshan team inspects each return against original shipment photos before issuing the refund.

You have 14 days from delivery to log a return on furniture bought from MIDHILL. A wobble is treated as a manufacturing defect rather than change-of-mind, so it falls under the 10-year structural warranty rather than the 14-day return window. Email a short video showing the wobble; MIDHILL's Foshan workshop will either dispatch replacement legs or arrange a technician visit, with return courier fees waived for confirmed defects.

European accent chairs, often featuring solid beech frames and high-resilience foam, justify the price point if you sit in them daily. For a typical 4-room HDB in Bedok or Punggol, a single accent chair in boucle or full-grain leather holds shape better in our 28-32°C, 80% humidity climate than budget plywood alternatives. Check that the seat height is 45-48cm and depth 50-55cm to suit average Singaporean frame sizes.

French neoclassical queen beds typically arrive in three crates, with the headboard at 168cm tall, 12cm thick, and 165cm wide. Most Punggol condo service lifts (e.g., Treasure Crest, Waterway Ridges) have a 90cm-wide door and 220cm internal depth, so the headboard fits only when stood vertically. Confirm your lift's internal W x D x H before ordering; otherwise the headboard may need to be hoisted via the goods lift.

French solid wood king beds use kiln-dried beech or oak at 8-10% moisture content, which tolerates Singapore's 70-85% ambient humidity if acclimatised. Leave it in the bedroom with the bed slats separated for 48 hours, run the air-con on dry mode, and avoid placing it against a non-breathable wall. MIDHILL's nitrocellulose lacquer breathes better than cross-linked polyurethane, reducing the risk of edge lifting in our climate.

MIDHILL offers free shipping to Singapore addresses for orders above US$350 (about S$475), with crated delivery in 14-21 working days. Their accent chair range includes American accent, French provincial, and Italian light luxury styles in full-grain leather or performance linen. The Lecong (Foshan) showroom is open by appointment if you prefer to test seat firmness before committing to an online order.

Custom-made lacquered consoles fall outside the standard 14-day return window because each piece is built to your specification in Foshan. Change-of-mind returns on custom items attract a 25-30% restocking fee plus the return courier cost of roughly S$80-S$120 from a Tampines or Jurong address. You will receive a written cleaning instruction card and batch photo record with the delivery.

For a standard 3-seater sofa at 210cm wide, choose a rug at least 240cm x 300cm so the front legs sit on the rug while the back rests off. In HDB flats with 3m x 4m living rooms in Bedok or Toa Payoh, this leaves 60cm of floor visible on each side. Low-pile wool or flat-weave cotton handles Singapore humidity and air-con temperature swings better than thick shag rugs.

Yes, inspect the crate before signing the delivery order. If you spot edge impact, crushed corners, or visible water staining on the vapour barrier, note 'damaged upon arrival' on the POD and refuse acceptance. MIDHILL's export crates are engineered for stacking compression, but point loads from forklift tines can still crack a 24mm lacquered top. A replacement is dispatched from Foshan within 14 working days at no charge.

Scandinavian solid oak or ash furniture reads best against warm whites like Dulux White on White (31YY 84/062) or Jotun Lady 9911. Avoid cool greys, which can make the room feel flat under Singapore's diffused natural light. Pair the wall tone with a sandy beige 220cm x 280cm rug and one black floor lamp to ground the pale palette without darkening the room.

Wrong-fabric dispatches are treated as MIDHILL supply errors, so you receive a full refund or free replacement within 14 days of delivery. Photograph the fabric batch label (sewn under the cushion) and compare it to your order confirmation. Refunds are processed to the original payment method within 7-10 working days after the goods are returned to the Jurong or Tampines depot.

Use a damp microfibre cloth with a pH-neutral soap diluted 1:100, then dry immediately. Never apply silicone polishes, Magic Eraser, or standing water on the edges, which are the top three causes of MIDHILL warranty claims. A written cleaning instruction card ships inside the crate with your order; following it keeps the 2-year surface warranty valid for lacquered dining and console tables.

Yes, broken slats fall under the 10-year structural warranty because MIDHILL uses LVL (laminated veneer lumber) slats rated at 150kg point load. Email photos of the snapped slat with the batch number printed on its end; the Foshan workshop dispatches a 4-pack of replacement slats within 14 working days. You replace each slat with a basic Allen key; no full-frame swap is needed for the king or queen bed.

Japandi bed frames in white oak or ash work best with linen curtains in oatmeal, sage green, or muted terracotta rather than pure white. In a Singapore bedroom that gets strong east or west sun, choose a 280cm drop with 2.5x fullness and a blackout lining. Hang the rod 15cm below the ceiling and 20cm beyond the window frame to make the room feel taller and the bed feel grounded.

Change-of-mind rejection of a non-defective sofa attracts the full return courier fee, typically S$120-S$180 from a HDB or condo address in Tampines, Bedok, or Punggol. Bulky items require a 2-man team and a lorry, which drives the cost above standard parcel returns. The 14-day window starts from the delivery date, and the sofa must be repacked in its original export crate to qualify.

Korean minimal dining sets with slim 4cm-thick oak tops and tapered legs suit modern Malaysian condo layouts in places like Bangsar South or KLCC because both markets share similar 90-110 sqm floor plates. Choose a 140cm x 80cm table for four, paired with chairs at 45cm seat height. Avoid chunky pedestal bases; they crowd the walkway between the dining area and the dry kitchen, which is usually only 80cm apart.