Return Policy — Questions & Answers

Cancel before production starts and you get a full refund within 7 working days. Once our Lecong workshop has begun cutting panels or spraying lacquer, only a 50% refund applies because the dated batch record shows committed material. Email your order number and our Singapore team confirms the production stage the same business day.

Atome and GrabPay PayLater are available at checkout for orders above SGD 200, splitting into 3 interest-free payments over 2 months. Standard 14-day returns and the 10-year structural warranty still apply, and GST (9%) is calculated on the full price, not the instalment amount. Your card is charged only the first third at order confirmation.

Choose a rug at least 240×300 cm so the front legs of the sofa sit on it — this anchors the seating zone in a condo living room. For a smaller 180 cm sofa, a 200×280 cm rug works. Keep 30–45 cm of bare floor showing around the edges. In a Punggol or Bedok condo with floor-to-ceiling windows, a low-pile wool rug resists humidity better than thick cotton.

Match warm honey rattan with a matte black or light oak table, then add one green plant (bird-of-paradise or monstera) in a ceramic pot. Skip heavy wooden ceiling fans — they date the look. A single linear pendant above a 140 cm table keeps sightlines open in a compact condo. Cushions in off-white linen soften the rattan without visually cluttering the room.

Custom-sized consoles are non-returnable because Lecong fabricates each piece to your submitted dimension sheet. This is exactly why we publish a fit template and encourage a 5-minute measurement pass before order confirmation. If the console arrives with a manufacturing defect versus your drawing, we rework it free under the 2-year surface warranty and the dated batch record supports the claim.

Yes, as long as he is above 18 and can sign the delivery checklist with his name and IC last four digits. The 14-day return window and warranty still start from that delivery date. If access is blocked (lift servicing at your Punggol condo, locked lobby, missing access card), the courier waits 15 minutes then reschedules with a SGD 35 redelivery fee.

Measure the diagonal from floor to ceiling at the tightest turn — HDB service lift doors are usually 2.1 m tall, condo service lifts around 2.3 m. A 220 cm wardrobe tilted past 45 degrees clears most HDB corridors at Bedok, but Punggol condo service lifts often run tighter at 1.95 m wide. Send us your corridor and lift photos and our Singapore team confirms fit within one working day.

Yes, our 14-day return window covers colour dissatisfaction. Email a side-by-side photo under natural daylight within 48 hours of delivery. We arrange pickup from your HDB in Tampines, Bedok, Punggol or Jurong at no extra courier fee above the US$350 free-shipping threshold. Refund hits your account in 7-10 working days, including the 9% GST you paid.

Chipped lacquer on a vertical face is a transit damage case, not a return. We dispatch a touch-up kit matched to your batch within 3 working days, or replace the door panel if the chip exceeds 2cm. Photograph the crate exterior and the damaged area before the courier leaves your Jurong East unit; claims without crate photos usually take longer to process.

Italian light luxury accent chairs suit compact Singapore condos only if the seat depth stays under 55cm and the back rises below 95cm, otherwise your 90cm HDB corridor at Sengkang fights you. Look for bouclé or linen-blend upholstery over engineered hardwood frames; the lighter visual weight suits Scandinavian and Korean minimal palettes common in Punggol BTOs. Skip gilded metal legs on vinyl flooring.

Change-of-mind returns are accepted within 14 days, but the item must be repacked in its original export crate with the desiccant packs and foam inserts intact. We deduct a 15% restocking fee plus the return courier charge from your S$680 refund. European chests of drawers over 80kg usually need two men to carry down, which we quote separately for walk-up flats in old Bedok blocks.

Japandi thrives on negative space, so pick a 4-seater oak table under 140cm long and pair it with two cushion chairs plus a low-profile bench. Stick to a 200x300cm flat-weave rug in oat or warm grey, a single rice-paper pendant, and one fiddle-leaf fig near the window. Avoid dark walnut pieces; Singapore afternoon glare turns them heavy and dated within months.

Nordic bed frames lean on pale oak or ash with rounded edges, tapered legs under 35cm tall, and slatted bases — designed to feel airy in low light. Modern furniture is broader: it covers Scandinavian, Japandi, industrial and Korean minimal under clean lines, often in walnut, matte black metal or lacquered MDF. For a Punggol condo bedroom, Nordic beds photograph smaller, modern pieces anchor larger rooms.

Nordic armchairs often use solid birch or oak with linen or wool-blend covers — both breathe better than faux leather in our 32°C afternoons. Skip untreated pine; it yellows under direct window sun within a year. Look for armchairs under 18kg so you can rotate them away from afternoon glare, and request a spare set of felt pads; replacement felt wears out faster on tile than the manufacturer assumes.

A king mattress in Singapore is 183cm x 190cm, so plan a frame footprint of 195cm x 210cm. Leave 65cm walking space on at least two sides and 90cm at the foot for wardrobe doors. Measure corridor turns into the bedroom; older Jurong East HDB corridors are 105cm wide. Anything over 60cm deep must travel on its side with the headboard detached.

Avoid white or cream cushions — they age visibly against Singapore dust and kopi stains. Two olive or sage cushions ground the palette; one terracotta or rust accent prevents the room from feeling sterile. Washable removable covers matter more than brand; our boucle throws ship with a written cleaning card because silicone polish ruins the high-touch horizontal surfaces within weeks.

Standard delivery covers door-to-door on the ground level. Level 12 walk-ups are not walk-ups in Punggol, but our crew handles lift-access condos daily. If your service lift accepts 1.6m long packages (most do), two men carry it up included. Staircase-only blocks in older Punggol areas add a S$60 per-floor surcharge above level 4, quoted after a photo of the staircase.

Yes — snapped slats photographed before assembly count as transit damage, full refund or replacement. Do not throw away the broken slat or the cardboard box; both help the claim. Email photos within 48 hours. We log every batch with date-stamped inspection records, so we can cross-check which slat set left the Lecong workshop and confirm it was packed, not manufactured, damage.

Buy the bed frame first, not the wardrobe. A king frame sets the room's footprint at 210cm and dictates wardrobe depth, side table height and curtain drop. In a 12 sqm Singapore bedroom, picking the bed first prevents buying a 60cm-deep wardrobe that blocks the air-con return. Our MIDHILL Lecong showroom runs a two-day shortlist-to-spec service if you bring your floor plan.

Hand-rubbed gloss is a sequence of progressively finer abrasives, paste on a felt block, then buff — not one polish. Use a pH-neutral cleaner (pH 6-8), microfibre cloth only, never silicone sprays. Standing water on edges within 30 minutes causes white rings that surface warranty excludes. The written cleaning instruction card ships inside every crate top; follow it and the gloss holds 8-10 years.

White oak frames handle Singapore humidity well if kiln-dried to 8-10% moisture content, but kids change the equation. Pick a corner sofa with removable, washable cushion covers in a mid-tone — beige shows stains, black shows lint. Skip untreated cotton-linen blends; our workshop uses solution-dyed polyester for high-touch seats because food spills on natural fibres void claims quickly.

In-stock pieces ship from our Lecong warehouse within 3 working days and reach Bedok in 14-18 days door-to-door via consolidated sea freight. Custom lacquer orders add 25-30 days because hand-rubbed gloss needs 7 days of progressive abrasive polishing plus 2 days of cure time. You receive a tracking number, crate photo, and a 4-hour delivery window the day before arrival.

Nitrocellulose lacquer feels softer, repairs easily, but yellows under Singapore UV within 2-3 years. Cross-linked polyurethane resists heat, water rings and household chemicals better, costs 20% more, and suits dining tops. Many pieces use polyester for the vertical panels and PU on horizontal surfaces. Our workshop seals high-touch horizontal surfaces with PU regardless of vertical finish for this reason.

We pack every chair in a low-moisture export crate with felt-lined contact points, so transit scratches are extremely rare. If one occurs, photograph the floor scratch and the chair foot within 24 hours — our 2-year surface warranty covers it. For prevention, we ship pre-cut felt pads with every dining chair order; sticking them on takes 2 minutes per chair and is the easiest fix Singapore vinyl floors need.

Pick a rug at least 240cm x 300cm so the front legs of all seating sit on it — a 160cm x 230cm rug looks lost in a 20 sqm living room. In Punggol or Jurong condos with floor-to-ceiling windows, anchor the rug under the coffee table rather than floating it centre. Flat-weave cotton or wool-blend rugs breathe better than thick shag in our humidity.

Walnut frames turn yellow-orange under warm white LEDs, so balance with a cool greige wall (Dulux 30YY 46/083 or equivalent) rather than pure white. Avoid bold accent walls — they shrink a 10 sqm Singapore bedroom instantly. Two coats of mould-resistant primer matter more than brand; our 10-year structural warranty excludes the bed but the wall behind it should still breathe properly.

Self-measure is usually enough: corridor width, ceiling height, lift depth and any 90-degree turn radius. Our product page lists each wardrobe's packed crate dimensions. Send us three photos — corridor turn, lift interior, staircase if relevant — and we reply within one working day with a fit verdict. On-site measurement costs S$120 for Singapore addresses and is only needed for custom pieces above 2m.

MIDHILL provides a 10-year structural warranty and lifetime refinishing through our Foshan workshop. Photograph the broken leg in place, keep all hardware, and quote your batch number from the crate label. We dispatch a replacement leg from Lecong within 7 working days for Singapore addresses. Surface scratches and dents under 2cm fall outside warranty but our refinishing service restores them for S$80-150 per panel.

Inspect every carton in front of the courier before signing the POD in Tampines, Bedok, Jurong or wherever you live. Note the damage in writing, take timestamped photos, then email them within 48 hours. We arrange replacement parts or a full return at no courier fee, and the 14-day return window starts from the day you lodge the claim, not delivery day.

You have 14 calendar days from the date of delivery to trigger a change-of-mind return. The item must be unused, in original export crate condition, with all MIDHILL tags and the printed cleaning instruction sheet still inside. A 25 percent restocking fee applies, and the S$120 return courier cost from your HDB or Punggol condo to the warehouse is borne by you.

If the rejection is due to our mis-measurement on the dimension sheet, MIDHILL covers the return courier cost in full. If the wardrobe was sized correctly but your Tampines or Bedok service lift turned out narrower than 90 cm by door frame, the S$150 return trip is deducted from your refund along with the standard 25 percent restocking fee.

Standard delivery includes door-drop, placement in your room, and carton removal. Old-furniture disposal is not included and cannot be added under Singapore regulations. Please engage a separate disposal service or the HDB bulky-item removal scheme before the courier arrival window of 9 am to 1 pm, Monday to Saturday.

The 10-year structural warranty covers slat breakage under normal load, not impact damage. Email a clear photo with the batch record sticker from beneath the centre rail, and we ship a free replacement slat within 14 working days. Old slats must be returned to the Foshan workshop for batch inspection before the new part leaves.

Yes, the 2-year surface warranty extends to recliner motors and electrical components when used correctly. Send a short video showing the fault plus the batch sticker code on the frame. We dispatch a replacement motor from Foshan within 14 working days, or refund the motor component value if the part is out of stock.

One complimentary re-delivery is included for missed slots in mainland Singapore. The second reschedule carries a S$60 fee to cover courier time and fuel. Please ensure the lift booking at your Punggol or Jurong condo is confirmed before we dispatch, and keep your phone reachable between 9 am and 6 pm on the day.

Pick a dressing table under 100 cm wide with a sintered stone top in soft marble veining, then hang a 70 cm round brass-frame mirror 15 cm above. Add a velvet stool in sage green and a slim table lamp with a 25 cm shade for warm light. Keep the surrounding wall in warm white at NCS S0500-N to lift the gold accents.

Choose a solid oak rectangular dining table 140 by 80 cm with rounded corners, so your dog or cat cannot catch a hip when running past. Skip glass entirely because paw prints show badly in Singapore humidity. MIDHILL finishes tables with cross-linked polyurethane, which resists claw scuffing far better than nitrocellulose lacquer on horizontal surfaces.

An oversized Post-modern sectional with a 280 cm long chaise will not clear a standard 120 cm condo corridor or the 90 cm service lift door in most Punggol or Jurong developments. We recommend the 240 cm modular version and a left-facing chaise only. Email your floor plan to sales, and we will confirm within one working day before production starts.

Yes. Singapore GST at the prevailing rate is included in the price you paid, and we refund the exact same amount including the GST component. Refunds are returned to the original payment method within 7 working days after the returned goods pass inspection at our Singapore consolidation warehouse in Jurong.

Document the colour mismatch on the delivery order before signing, then send photos within 24 hours. MIDHILL arranges a swap delivery of the correct colour from our Singapore buffer stock if available, otherwise from the next Foshan production batch at no extra courier cost. Original items must be returned in their export crate with the foam intact.

Repack the item in sturdy corrugated cardboard with at least 5 cm foam on every face and edge, then strap it to a solid plywood base. Without the original export crate, insurance coverage drops by 50 percent and any transit damage becomes your responsibility. We can send empty replacement crates to your HDB for S$45 per piece.

Solid oak moves with seasonal humidity, so expect minor surface gaps of 1 to 2 mm during the December monsoon. Keep the table away from direct air-con blast and wipe spills within 30 minutes. MIDHILL seals horizontal surfaces with cross-linked polyurethane, which blocks moisture far better than the nitrocellulose lacquer used on vertical panels.

Yes, exchanges are treated as a return plus new purchase within the 14-day window. The queen bed must be unused and in its export packaging, and the restocking fee is waived when you upgrade to a higher-value item. The new king bed ships from Foshan in the next available container, roughly 28 to 35 days later.

The most common mistake is pairing Japandi oak chairs with glossy marble tables, which breaks the matte, calm texture story. Skip plastic or chrome accessories and choose linen placemats in stone grey, plus a single ceramic vase in matte cream. Keep one statement piece only, because Japandi interiors in 90 sqm flats crowd quickly when three textures compete.

Use a soft cotton cloth barely damp with warm water, then follow immediately with a dry cloth so no moisture sits on the surface. Never use silicone polish, Magic Eraser, or vinegar, because these break down the cross-linked polyurethane top coat and void the 2-year surface warranty. A printed cleaning instruction sheet ships inside every export crate.

Layer warm white walls at NCS S0502-Y with a muted sage green feature panel behind the headboard, then add oatmeal bedding and a single rust-orange throw for contrast. Skip dark navy and grey in compact Punggol bedrooms because they absorb the limited daylight. A 200 by 280 cm jute rug grounds the space without competing with the timber grain.

You have 14 days from the delivery date to request a change-of-mind return under our standard policy. The table must be unused, in its original export crate, and resellable. Return courier fees are borne by the buyer and are usually around S$80–S$120 for a 6-seater, depending on whether you live in a HDB in Tampines or a condo in Punggol with service lift access.

Yes, change-of-mind returns are accepted within 14 days if the bed is unused and in its original MIDHILL Foshan export crate. Photos of the crate condition are required before pickup is booked. The return courier fee from Punggol condo lobbies is typically S$90 because of the longer haul from the warehouse.

Photograph the damage before the courier leaves and write it on the delivery note — this is critical for any claim. We will dispatch replacement panels from our Foshan workshop within 14 working days, or issue a partial refund of up to 60% of the console price depending on damage extent. Full refund is only offered when the piece is unusable.

We do not send a measurer for standard HDB orders. The HDB corridor clear width is 1.2m and the service lift opening is about 1.0m wide by 2.1m high, so any wardrobe under 1.95m tall and 60cm deep will pass. Buyers who want certainty can request a pre-check by sending photos and a floor plan to our team.

Hairline cracks from transit impact on the export crate are covered under our 2-year surface warranty, not the 10-year structural warranty. Send three close-up photos plus one of the crate damage within 48 hours. Our Foshan workshop will either send a replacement top or dispatch a local repair technician, depending on which is faster to your Tampines address.

A French bed typically features a tall upholstered headboard, curved cabriole-style legs, and softer proportions inspired by 18th-century French provincial design. Modern minimalist furniture uses clean rectilinear lines, lower profiles, and exposed wood grain. In a compact HDB bedroom at Bedok Reservoir, a modern platform bed usually fits better because its slimmer frame leaves more walking room beside the wardrobe.

A French loveseat carries decorative tufting, rolled arms, and a more ornate silhouette that reads traditional-cottage. A modern 2-seater uses straight lines, narrow armrests, and lighter legs that suit compact condos. For a 90 sqm unit in Punggol, the modern shape gives about 12cm more usable seat depth and looks less crowded against a TV console.

An Italian light luxury dressing table uses glossy lacquer, slim metal handles, and marble-look tops for a hotel-suite feel. Modern furniture relies on matte wood veneer and hidden hardware for a quieter look. In a Punggol condo with afternoon sun, the matte finish hides fingerprints better, while the glossy version needs weekly buffing to stay smear-free.

Warm walnut pairs naturally with oat linen, soft taupe, or muted sage green curtains to balance the orange-brown undertones. Avoid cool greys above size 220cm drop because they make the wood look muddy in Singapore’s warm lighting. A 280cm-wide panel pair for a standard 4-room HDB window costs around S$60–S$90 locally and complements the grain without competing with it.

MIDHILL’s Foshan-made solid wood coffee tables are popular for HDBs because they ship flat-packed with export crates engineered for stacking compression. A typical 120cm oak coffee table retails around S$550–S$750, sits 35cm tall, and fits through a 1.2m HDB corridor. The 10-year structural warranty is longer than most local brands offering 3–5 years.

Buy the sofa first. The sofa defines the living room layout and dictates rug size, TV console height, and side table placement. A standard 3-seater at 210cm wide fits most 4-room BTOs in Jurong West. The dining table can wait 6–8 weeks because it doesn’t block other installations, and you can measure the final gap once curtains are up.

A compact American country master bed in solid pine usually weighs 45–55kg, well within HDB’s 150kg/m² design load for residential bedrooms. The bigger concern is delivery: outer crate dimensions around 215cm × 45cm × 25cm need to clear HDB service lifts measuring roughly 1.0m wide by 2.1m deep. Measure first, then order to avoid a rejected delivery.

Look for one with an outer crate under 195cm long, 95cm wide, and 75cm tall — that clears most Punggol service lifts with about 10cm to spare. Italian-style loveseats in this size with leather upholstery usually retail around S$1,400–S$1,900 locally. Confirm the inner seat width is at least 140cm so two adults sit comfortably without feeling pinched.

Choose a rug at least 180cm × 270cm so the front legs of the sofa sit on the rug, not behind it. A common pairing mistake in compact condos is buying a 160cm × 230cm rug that floats awkwardly between sofa and coffee table. Jute or low-pile wool works best in Singapore’s humid climate because it dries fast after air-con condensation.