Return Policy — Questions & Answers

Aim for 150–160 cm total height when seated reading. The shade bottom should sit 5–10 cm above your eye line when propped on pillows, roughly 95 cm from the mattress top. A slim arched arm clears king headboards without crowding nightstands. Pick warm 2700K bulbs — cool 4000K bulbs flatten beige ash wood furniture's natural warmth under lamplight.

Start with the bed frame and mattress — everything else depends on those dimensions. Measure the service lift (often 210×115 cm) and lift curve before ordering. MIDHILL's king frames disassemble to under 95 cm per piece for older Punggol lifts. Add nightstands only after the bed is in place, then a rug sized 200×300 cm to anchor the whole zone.

Avoid cluttering the top with more than three objects — over-decoration fights Scandinavian restraint. Skip cool-toned grey walls; warm white lets oak breathe. Don't push the sideboard flush against curtains — leave 8 cm gap so fabric drapes naturally. MIDHILL's sideboards use hand-rubbed gloss on horizontal surfaces, achieved through progressive abrasive sequencing, not single polish — wipe with dry microfibre only.

Hang rods 10 cm below the ceiling and let curtains kiss the floor (1 cm break) — pooling looks dated and collects humid dust. For 250 cm ceiling height, choose 250 cm drop with rings. Neutral linen in oat or warm white pairs well with oak frames. Sheer inner layer plus linen outer handles west sun glare without darkening the room for evening TV viewing.

Yes, included for units with working lifts above 100 kg capacity and clear corridors above 110 cm. Stair carry past the 3rd floor without lift access adds SGD 30 per floor per piece. MIDHILL's two-man teams handle pieces up to ~480 kg in engineered export crates. Pre-confirm lift dimensions with your MCST — some Punggol blocks have narrower service lifts under 100 cm wide.

Cancellations within 48 hours of order confirmation refund in full within 5–7 working days via PayNow or original card. After 48 hours but before crate packing, MIDHILL retains 30% to cover material prep. Once export crates are sealed with batch-stamped records, refunds drop to 50%. The 14-day return window only applies after delivery, not pre-production cancellation.

Fiddle leaf fig, bird-of-paradise, and parlor palm soften sharp furniture lines and thrive under bright indirect light common in Singapore condos. Avoid plants that need direct sun on wood surfaces — water rings damage oak. Use woven seagrass planters, never plastic, to match beige ash wood furniture's earthy, modern Malaysian condo-friendly palette. Wipe up any splashed water within 10 minutes.

Wipe with a barely damp microfibre cloth, then dry immediately — standing water raises oak grain and cracks lacquer edges within weeks. Never use silicone sprays, abrasive pads, or high-pH cleaners like bleach; they void MIDHILL's surface warranty. For sticky marks, use a drop of pH-neutral dish soap on the damp cloth, then dry. A written cleaning guide ships with every order.

Yes — MIDHILL's engineered crates use low-moisture timber, desiccants matched to volume, and rigid bases designed for stacking compression, racking, and edge impacts. Many Jurong customers repurpose them as outdoor planters or storage. Disassemble carefully to preserve the vapour barrier for reuse. Crate timber also suits weekend upcycling projects — flat panels make decent shelf backing.

Yes, the Lecong showroom welcomes Singapore buyers by appointment — typically two working days to evaluate a shortlist, five days to finalise a specification. Bring a dimension schedule (lift, corridor, doorways) and you'll leave with a written specification. Flights from Changi to Guangzhou Baiyun run SGD 300–500 return; MIDHILL assists with showroom transfer coordination for confirmed orders.