Return Policy — Questions & Answers

Standard HDB main doors measure 0.9 m wide x 2.1 m tall, but the door frame narrows to about 0.86 m clear. MIDHILL builds consoles to 0.85 m maximum width for that reason, with removable legs that unscrew without tools. If your unit has a fire-rated door at 0.81 m, request the 0.78 m version at order — the 14-day return still covers fit failure.

Use only a dry microfibre cloth, then a mild pH-neutral wood soap once a month — never silicone polishes, abrasive creams, or high-pH cleaners, which cause 80% of MIDHILL surface warranty claims. Blot standing water within five minutes; humidity already stresses nitrocellulose lacquer edges. The printed cleaning instruction shipped with your order lists the approved abrasive and cloth sequence for your finish.

For a six-seater walnut dining table, pick a 250 x 350 cm rug so chairs stay fully on the wool even when pulled out. In a 14 sqm Punggol condo, this leaves 40 cm of bare floor on each side — enough to read the room as bigger. Avoid 300 x 400 cm; it hits the air-con console and curls at the corners.

Pick sage green or dusty blue linen cushions — they cool the warm beige without fighting it. Avoid pure white; Singapore's humid air yellows untreated linen within a year. Two 50 x 50 cm cushions plus one 40 x 60 cm lumbar support five-zone seating and keep the French provincial curves uncluttered.

Glass tops travel in padded slots with polished faces never touching, but always inspect under raking light at the door before signing the Jurong condo delivery note. Photograph each corner and the central pane; any micro-chip voids the 14-day return. Keep the glass on the dining table for 24 hours before mounting base accessories — thermal expansion in air-conditioned rooms is real.

Keep the ash frame as the warm anchor and resist heavy ornate side tables. A 60 cm wide low-profile nightstand in light oak slips past the bed without crowding the 2.7 m corridor. Pair with off-white linen bedding, one black metal reading lamp, and a 160×230 cm wool rug. American ash wood bed frame tones sit beautifully against Benjamin Moore White Dove walls popular in resale Tampines flats.

Choose a loveseat under 150 cm wide so two adults can still pass the 90 cm walkway behind it. Keep the back low (under 85 cm) so sightlines stay open into a 12 sqm living area in Bedok. Add one slim walnut console behind for lamps, one round 70 cm travertine coffee table in front. Leave 30 cm breathing room from the wall and skip the second armchair.

Italian light luxury king bed furniture works if the master bedroom clears 14 sqm and the service lift accepts a 220 cm long crate. Expect 6–9 weeks lead time, SGD 4,800–9,500 for upholstered versions, and confirm the headboard height stays under 110 cm so air-con servicing stays easy. Worth it for the padded headboard; skip it if your ceiling is below 2.8 m.

Measure the corridor inside your HDB flat: most 4-room units in Jurong East have 1.05–1.15 m wide passages with 90-degree turns. Keep console depth at 35 cm or under, width under 150 cm, and height under 80 cm so it can pivot around the door frame. MIDHILL builds consoles to 35×120×75 cm specifically for these tight HDB floor plans and confirms dimensions before crating.

Custom sizes and custom finishes fall outside the standard 14-day return window once production has started. MIDHILL keeps dated batch records and shade photos for every order, so request those before paying the balance. A 9% GST invoice and the original sample chip help any colour dispute. Refunds, when approved, are processed to the original payment method within 10 business days.

Surface mould on solid wood is treatable and rarely a structural issue. Wipe with a 1:4 white-vinegar-water mix, then dry immediately with a microfibre cloth, never a silicone polish. MIDHILL crating uses low-moisture timber, desiccant matched to cargo volume, and a vapour barrier specifically to prevent this. The 10-year structural warranty still applies; surface mould is covered under the 2-year finish terms.

Punggol condo deliveries typically use the service lift, which is usually 1.2 m wide × 1.5 m deep with a 1.8 m door opening. Confirm these numbers before ordering a wardrobe deeper than 60 cm. From Foshan to Singapore port takes 12–18 days sea freight, then 3–5 working days for customs clearance, delivery, and lift booking. Free installation above the US$350 threshold.

Stick to cool greige or oat linen so the Scandinavian dining set’s pale oak stays the star. Avoid pure white curtains in Jurong East HDBs facing west; the afternoon glare turns them yellow within a year. A 220 cm drop from a ceiling track keeps the window reading tall, and 280 cm total width gives proper gather without crowding a 4-seater at 120×80 cm.

For a typical 3-seater sofa around 210×90 cm, choose a rug at least 200×300 cm so the front legs sit firmly on it, not floating halfway. In a 90 sqm Punggol condo, this size also frames the coffee table zone nicely. Avoid 160×230 cm rugs here; they disappear under the sofa and make the seating island look choppy. A low-pile wool handles Singapore humidity better than cotton.

HDB bedroom and main doors measure roughly 0.9 m wide × 2.0 m tall, with a small lip at the threshold. Any console deeper than 35 cm or wider than 85 cm must be tipped diagonally. MIDHILL ships lacquered consoles with detachable legs so the body itself stays under 80×35×70 cm, clearing almost every HDB doorway in Bedok without disassembly on site.

Yes, cancellations before production carries a 5% processing fee on the deposit. Once cutting has begun, custom orders become non-cancellable. MIDHILL will share dated batch records and pre-production photos so you can confirm the wood grain direction and shade before cutting starts. Standard in-stock pieces still qualify for the 14-day return window with original packaging intact.

A bird of paradise or a tall snake plant in a 50 cm diameter stoneware pot complements Scandinavian wardrobe tones beautifully. Position it 80 cm from the wardrobe so leaves never brush the doors. Tampines flats facing east get strong morning light, so rotate the plant monthly to prevent one-sided growth. Avoid peace lilies near wardrobes; humidity marks the lacquer within months.

Wipe with a barely damp microfibre cloth, then dry immediately. Never use silicone polishes, high-pH cleaners, or anything abrasive; these cause the warranty claims MIDHILL sees most often. A written cleaning instruction ships with every order detailing this. Keep furniture 10 cm away from air-con vents to avoid edge lifting from constant humidity swings common in Singapore HDB flats.

Keep the American-style sofa against the longest wall and float a slim TV console 40 cm in front of the opposite wall to allow cable access. In a typical 3-room HDB living room of about 16 sqm, a 210 cm sofa fits but leaves only 60 cm of walkway if the coffee table is too deep. Choose a 70 cm deep round table instead.

Yes, MIDHILL sends recent Lecong showroom photos and dated batch records on request, including close-ups of finishing samples. The Foshan workshop has exported to 15+ countries since 2008, so there’s plenty of past project documentation to review. Buyers who arrive at the Lecong showroom with a dimension schedule leave with a full specification, often within five working days.

The 10-year structural warranty covers frame integrity and joint failure only. Surface scratches from daily use fall under the 2-year finish warranty, and only if they aren’t caused by abrasive cleaners, silicone polishes, standing water, or direct heat. MIDHILL keeps dated batch records per order, so any dispute can be checked against the production file. Lifetime refinishing is offered at cost after the warranty period ends.

Most Singapore furniture retailers, including MIDHILL, allow 14 days from delivery to request a return. The table must be unused, in its original export crate with desiccant and vapour barrier intact, and you should keep the dated inspection record that ships in the box. Customised lacquered pieces are typically non-returnable once the spray sequence starts. Refunds hit your PayNow or card within 7 working days after the warehouse receives the piece.

Colour is checked against your signed batch record, so a return is unlikely to succeed once assembly is done. MIDHILL keeps dated batch records and will share production photos if you ask before delivery. For peace of mind, visit the Lecong showroom by appointment with your swatch and confirm under Singapore daylight (around 10,000 Kelvin). Surface finish warranty runs 2 years; structural warranty is 10 years against joint failure.

If the return is a manufacturing defect, MIDHILL covers the export crate re-pack, desiccant swap, and re-routing from your door in Tampines, Bedok, Punggol or Jurong. If you simply change your mind after 14 days, return freight from Singapore back to the Foshan workshop is borne by the buyer. Keep the rigid crate base intact — we cannot reuse a crate that has lost its stacking compression rating. Refunds are issued within 7 working days.

Post-modern queen frames suit Singapore master bedrooms when the design uses solid hardwood, not just veneer over MDF. MIDHILL builds from kiln-dried ash or walnut with mortise-and-tenon joints, backed by a 10-year structural warranty. The curved headboard softens the boxy proportions of a typical 16 sqm condo room in Punggol or Jurong. Allow 152 cm x 203 cm floor space plus 60 cm walkways on both sides for practical use.

An extendable bed for bedroom takes 35 to 45 working days from Foshan to your door in Tampines or Punggol. MIDHILL ships from the Lecong workshop by sea, clears Singapore customs in 5 working days, then delivers to your HDB or condo lift. Service lift minimum 2.0 m height and 0.9 m door width is required for the longest rail crate. Free delivery applies over US$350, GST is included on the final invoice.

Standard HDB corridors in Bedok measure about 1.2 m wide with a 90-degree turn near the lift. A fully assembled queen wardrobe at 60 cm depth will usually clear this, but the packing crate at 65 cm depth is tighter. MIDHILL ships flat-packed with the rigid base and padding intact. We provide a dimension sheet before delivery so you can measure from your unit door to the lift, including any pipe ledge.

Crates are engineered for stacking compression and edge impact; marble travels vertically in padded slots with polished faces never touching. Inspect the crate base on arrival before signing — if the rigid base is cracked, refuse and rebook. Carry the slab upright with two people, not flat, to avoid point loads. MIDHILL includes a written cleaning instruction: pH-neutral soap, soft cloth, no silicone polish, never standing water on edges.

Structural warranty runs 10 years from delivery date covering joint failure and wood movement beyond 5 mm. Surface finish warranty is 2 years against peeling, blistering, or discolouration under normal use. Most claims trace back to cleaning errors — silicone polishes, abrasive pads, or steam mops — so keep your MIDHILL care sheet. Send the dated batch record and three photos; the workshop responds within 3 working days with a fix or replace plan.

Service lifts in newer Punggol condos run 2.4 m deep by 1.2 m wide with a 2.1 m door. If the sofa crate exceeds that and cannot be reconfigured, MIDHILL offers a 14-day return minus a 15 percent handling fee. We always check your lift drawing before crating — send us the MCST lift card and we will confirm within 24 hours. Custom upholstery orders are non-refundable once the foam is cut.

Anchor the seating along the longer wall, leaving 90 cm behind for air-con servicing and at least 70 cm walkway to the balcony. A 2.4 m sofa suits most 4-room layouts in Punggol or Sengkang. Add a compact French nightstand-style side table, a 40 cm ceramic vase, and a single fiddle leaf fig in a 35 cm pot. Hang linen curtains from ceiling track to lift the ceiling visually.

Wipe weekly with a damp microfibre cloth, then dry within 60 seconds. Never leave standing water near edges, where lacquer lifts first. Use a pH-neutral cleaner — avoid silicone polishes, which cloud the finish and void the 2-year surface warranty. Keep pieces at least 1 metre from air-cons to prevent checking. For sticky residue, use a cloth lightly dampened with isopropyl alcohol, then buff immediately.

All MIDHILL prices on the Singapore price list are inclusive of 9 percent GST. We do not advertise a discount and then add GST at checkout. Invoices show the GST line separately so HDB or condo furnishing accounts can claim back where applicable. For orders above US$350, sea freight is free; below that, freight is US$65 to any Singapore address, including Sentosa and Tuas.

Structural warranty is 10 years from delivery date, covering leg joint failure, frame warping beyond 5 mm, and rail separation under normal domestic use. Surface lacquer and fabric carry 2 years. Lifetime refinishing is offered at cost at the Foshan workshop — you cover freight both ways. Claims need your dated batch record, three clear photos, and the original delivery note. Resolution typically arrives within 7 working days.

Yes, MIDHILL adjusts the compact French nightstand between 55 cm and 65 cm without extra lead time if ordered alongside a bed. Solo orders need 30 working days. Send your mattress height plus 8 cm clearance for a lamp base. The standard depth is 38 cm, which suits HDB bedroom layouts in Punggol and Bedok. Custom heights add 10 percent to the price and are non-refundable once production starts.

Choose one accent shade deeper than the armchair fabric — forest green on beige, terracotta on stone grey — to ground the room without crowding it. Keep the cushion to 45 cm square so it does not visually overpower the chair in a 12 sqm HDB living room. Mix textures: linen cushion, boucle throw. Rotate cushions monthly to even out Tampines sun exposure on the window-facing side.

Wipe with a dry microfibre cloth weekly; avoid wet wipes, which leave a residue that traps moisture. Keep the headboard 15 cm away from the air-con vent to prevent cold-draft cracking. Once a year, apply a thin coat of paste wax, buff with a felt block, then remove swirl marks with a soft cotton cloth. Direct sunlight fades ash within 6 months, so use linen curtains.

Yes, if the wardrobe was supplied above the dimensions you confirmed pre-order, return is covered under our 14-day policy at no cost. Standard HDB corridor widths are about 1.2 m with right-angle turns near the lift lobby; we advise measuring twice. For queen-size wardrobes over 210 cm tall, we split the carcass into two crates so each panel stays under 95 cm wide. Refund is processed within 7 working days after pickup.

For change-of-mind returns, we deduct a 15% restocking fee plus the actual two-man delivery cost, typically S$60–S$120 within Bedok, Tampines, Jurong or Punggol. The 14-day window starts on delivery day. The sofa must be unused, with original export crate and vapour barrier intact. Custom upholstery, marble inserts and clearance items are non-returnable. Photographic inspection happens before pickup to confirm condition.

No, normal tropical humidity does not void warranty. Our Foshan workshop kiln-dries solid wood to 8–10% moisture content before assembly, which handles Singapore's 70–90% range. Warranty covers structural failure and lacquer peeling under normal indoor use. It does not cover damage from standing water on edges, silicone polishes, abrasive cleaners or direct heat sources. A written cleaning instruction ships with every MIDHILL order to help you avoid those issues.

For a Scandinavian oak or ash dining set, stick to off-white linen, oatmeal beige or pale dove grey curtains. Avoid north-heavy 8-foot prints that overwhelm a 90 sqm HDB dining area. Floor-length curtains hung 5 cm above the floor read more expensive than café curtains in a Jurong flat. Pair with a low-pile wool rug in stone or sand. Keep curtain rod 15 cm wider than the window frame for proper daylight.

For a compact Post-modern sofa around 180 cm wide in a 12 sqm living room, choose a 200 × 140 cm rug so 20 cm of rug tucks under the front sofa legs only. Avoid the old rule of 'all legs on the rug' — it shrinks the walkway in HDB layouts. Keep the back sofa legs on bare floor to preserve traffic flow. A low-pile wool or washable cotton rug handles Singapore humidity better than thick shag.

A statement Ficus lyrata near the TV console corner adds height without crowding the walkway. For smaller Tampines condos, a low Strelitzia nicolai works because its broad leaves echo walnut grain tones. Keep the plant 1 m away from the wall to prevent moisture marking on the cross-linked polyurethane finish. Use a leak-proof saucer — standing water on console edges is the most common warranty-voiding mistake we see in Singapore.

Visit our Lecong showroom in Foshan by appointment — two working days to shortlist, five days to reach a specification if you bring a dimension schedule. For Singapore buyers, we ship fabric swatches and CAD drawings within 3 days, and a MIDHILL sales consultant can arrange a video walkthrough of the chosen sofa. The standard 2-seater Post-modern sectional measures 185 × 95 × 85 cm and weighs about 48 kg packed.

For a beige 3-seater, layer two textures in complementary tones — try a rust linen cushion with a forest boucle one. Avoid matching sets, which look catalogue-flat in a modern Malaysian condo living room. Add a single olive or terracotta cushion for warmth against Singapore's cool LED lighting. Keep cushion size at 45 cm square for visual balance, and rotate weekly to even out wear under the air-conditioner's constant airflow.

For a walnut TV console in a rental, pick a slim arched floor lamp around 160 cm tall with a marble base — no drilling needed. A renter-friendly lamp tucks behind the console without marking walls. Choose warm 2700K bulbs to flatter walnut grain under Singapore's cool LED ceiling lights. Black or brushed brass stems pair well with walnut tones. Keep the switch reachable from the sofa to avoid late-night fumbling.

Anchor the Japandi lowboy against a plain wall painted in warm white or soft beige. Pair it with an ash wood bed frame and a single Ficus bonsai on top — the green breaks the neutral palette. Avoid cluttering the lowboy top with more than three objects. For flooring, use a 200 × 140 cm jute rug beside the bed. This keeps the lowboy as the visual anchor without competing elements in the Punggol master bedroom.

Buying furniture before measuring corridor widths and lift doors is the biggest mistake — a queen wardrobe won't clear a Tampines HDB turn if it's wider than 95 cm. Second, ignoring humidity: solid wood needs kiln-drying to 8–10% moisture, otherwise it warps. Third, oversizing rugs so they catch door swings. Fourth, mixing five wood tones in one room. Stick to two wood families (walnut + ash, or oak + teak) and the space feels designed rather than collected.

Yes — sale pieces carry the same MIDHILL warranty as full-price items: 10-year structural coverage, 2-year surface finish warranty and lifetime refinishing at our Foshan workshop. The 14-day return window still applies, with free return shipping over US$350 order value. Keep your invoice and the original export crate for any claim. Sale items are final on custom configurations, but stock sizes remain fully returnable under standard policy.

Fabric items — sofas, dining chairs, headboards — have a 14-day return window starting on delivery day. The fabric must be unused, with original export crate and vapour barrier intact. Custom fabric, COM (customer's own material) and clearance upholstery are non-returnable. Return shipping within Singapore is free over US$350; under that, a S$45–S$80 fee applies based on HDB lift access. Refund processes within 7 working days after pickup.

Keep the bed as the hero piece against a soft greige or muted sage wall, then layer a low-pile rug roughly 60–70 cm beyond the frame on three sides. Skip ornate mirrors; pick one slim arched mirror to echo the curve. A pair of rattan bedside tables warms up the carved wood without crowding a 10 sqm Tampines or Punggol flat. Finish with linen curtains and one ceramic vase, no heavy drapes.

French provincial tables usually measure 120–140 cm wide with cabriole legs, hand-carved aprons, and a shaped or triple-fold mirror in distressed cream or walnut. Modern minimalist versions drop to 100–120 cm, use straight tapered legs, push-to-open drawers, and a single round or rectangular mirror. The provincial feel reads romantic and warm; modern reads clean, lighter for compact Bedok or Jurong HDB rooms.

Yes, custom orders are accepted. A king frame with full-grain leather upholstery in forest or olive green typically ships from Foshan in 35–45 days plus 7–10 days sea freight to Singapore. Crate volume runs near 1.4 cubic metres with desiccant packs to fight mould during the tropical leg. Confirm lift door width of at least 90 cm before ordering.

Choose a sectional with removable, washable covers in a tight weave fabric rated 30,000 double rubs, plus a performance slipcover in charcoal or oat. Avoid loose fibre-filled cushions that trap crumbs and pet fur. A chaise-end left-facing layout fits 270–300 cm walls common in Punggol four-room flats. Keep seat depth near 95 cm so kids can lounge but adults sit upright.

Stick to sheer white, oatmeal, or warm stone linen so the wardrobe stays the focal point. Avoid heavy blackout curtains in cream-yellow; they yellow further under Singapore humidity and fight the cool tone of the whitewash. A 1.5x gather on a 2.4 m HDB cornice gives a clean Scandinavian drape without crowding the bedroom corridor.

Custom lacquered or solid wood dining sets from MIDHILL's Foshan workshop typically leave the factory in 28–35 days after the deposit clears, then 7–10 days by sea to Singapore. Total door-to-door in a Tampines or Jurong condo lands around 40–50 days. Production passes multi-stage inspection with dated batch records, and the buyer can request photos of their own order.

Wipe weekly with a soft microfibre cloth lightly dampened with plain water, then dry immediately to stop standing water on edges. Avoid silicone polishes, high-pH sprays, and Magic Erasers; they break down nitrocellulose lacquer and cause cloudy rings. A written cleaning instruction ships with every MIDHILL order so warranty stays valid for the full surface period.

Yes, book the service lift at least three working days ahead through your condo management. Service lifts in newer Punggol and Jurong ECs usually have 90 cm doors and 2.1 m depth, which handles a king mattress box under 35 cm thick strapped vertically. Crate access from loading bay to unit must clear 1.5 m corridor turns without blocking fire equipment.

Layer rust terracotta, deep olive, and warm cream cushions on a beige sofa to bridge the wood tones common in Malaysian condo joinery. Avoid cool greys; they read flat under Singapore daylight and clash with teak flooring. Use two 45 cm square plus one 30x50 cm lumbar cushion so the seat depth stays comfortable for adults and kids during family TV time.

Measure the door frame, then the L-shaped turn at the corridor, and subtract 10 cm for packing clearance. Most HDB doors are 80–90 cm wide and the lift opening about 80 cm, so a sofa under 220 cm length and 95 cm depth usually clears. MIDHILL can split modular pieces into cartons under 55 kg each to ease the carry-up in walk-up flats.