Return Policy — Questions & Answers

Anchor the Italian light luxury walnut armchair with a low-pile wool rug around 200 by 300 cm in bone or warm grey to soften the walnut grain without fighting it. Skip a heavy floor lamp and choose a slim 1.5 m arc in brushed brass so the silhouette stays light. Add one textured cushion in oat linen and stop there; the chair is already the statement piece. Avoid glossy lacquer side tables, which clash with the matte wax finish.

Begin with three measurements: the wall width minus 5 cm for skirting tolerance, the corridor from lift to bedroom door, and the rental stairwell turning radius if there is no lift. A chest of drawers between 80 and 120 cm wide, 40 cm deep and 110 cm tall fits almost every 3-room HDB bedroom with a 0.9 m corridor. Pick a chest of drawers with a solid back panel, since thin MDF bows within a year in our humidity.

Skip wall-anchored tallboys and pick a chest of drawers under 110 cm tall, wide enough to lower the centre of gravity. Anti-tip straps are still wise, but they need a wardrobe anchor point rather than the wall. Castors with rubber wheels protect the vinyl rental floor and make moving day painless. Drawer runners should be metal side-mount, not plastic, because Bedok morning sun bakes the room above 32°C and softens cheap nylon within months.

Measure the corridor at the narrowest point, usually near the refuse chute or lift lobby, then subtract 10 cm for manoeuvring. A standard HDB corridor is about 1.2 m wide, while a Punggol condo service lift often clears 2.1 m diagonally. Anything deeper than 60 cm may need to travel upright on a trolley. Always check the inner door frame too; the doorway into your bedroom is frequently narrower than the corridor itself.

Custom lacquer finishes are non-returnable on colour preference alone because monitors, daylight and warm-white LEDs all shift the tone, so we treat the swatch signed at order as the reference. If the actual piece varies more than one shade off that swatch under D65 light, we treat it as a manufacturing fault under the 14-day window. Photograph the console in natural daylight and under your existing ceiling light, then send both shots for our QC team to review.

Beige sofas read flat under Singapore lighting, so lean into contrast rather than matching. Try two cushions in deep forest or olive, one in burnt terracotta, and a fourth in cream with a small geometric weave. Keep all four in the same fabric family, like linen-cotton, so they age at the same rate. Avoid satin or silk, which feels wrong against the textured weave and slides off leather-blend sofas within minutes of sitting down.

Skip the usual bright white, which under our 80% humidity reads slightly green next to cool-toned Scandinavian wardrobes. Try a soft warm white like Dulux Whisper White or Nippon NDW233, both of which have a touch of cream to balance pale oak. For a more dramatic look, Farrow and Ball Drop Cloth hides dust far better than white. Test a 1 sqm patch on two walls before committing to a full repaint.

Yes, but surcharges apply. For walk-up blocks above the fourth floor without a lift, we add S$15 per floor per item, payable to the delivery crew on collection day. The crew counts the staircase turns before quoting, because a switchback corridor adds handling time. Wrap the piece in the original foam and plastic where possible. If the original packing is gone, our team supplies fresh blankets at S$25 per set to protect the piece during descent.

Yes, but only as a paid exchange, not a return. We credit the original chair value minus a 20% restocking fee and ship the new tone at the regular delivery rate. Stocked colours ship within five working days from our warehouse. Custom finishes push the lead time to six to eight weeks because the production line is scheduled in batches. Photographed colour matching against your existing table helps us recommend the closest match.

A custom dining set runs about 45 to 60 days from deposit to doorstep, broken into three stages: 7 days of specification confirmation, 25 to 40 days of production with dated batch records at each inspection, and 10 to 14 days of sea freight plus customs clearance to Singapore. White-glove delivery from Jurong port to your home adds another 3 to 5 working days. Buyers can request batch photos for their own order before crating.

Clear a 3 m by 3 m workspace first, then lay the export crate horizontally across two padded stools so the bottom opens freely. Marble tops travel in padded slots with polished faces never touching, and the rigid crate base matters more than extra thickness. Lift the top with three people, never two, since a 1.6 m marble slab weighs above 80 kg. Place felt pads under the legs before sliding it into position on tiled floors.

Schedule a weekday morning slot, when corridor foot traffic is lighter and your neighbours can pass safely. Our crew carries the mirror in a vertical padded slot with the polished face never touching anything. Keep children and pets in another room during the hour-long unpacking. Inspect the mirror at the doorway before signing the delivery note; a cracked mirror must be noted on the spot to qualify for a free replacement under transit cover.

Blot the spill within 60 seconds using a soft microfibre cloth, then wipe along the grain with a damp cloth barely moistened with pH-neutral dish soap, then dry immediately. Never use abrasive scrubbers, high-pH cleaners or silicone polishes, which are the top causes of rejected warranty claims. A cross-linked polyurethane surface is tougher than nitrocellulose lacquer, but standing water still whitens the edge within minutes in our humid air.

You get 14 calendar days from delivery to request a return, provided the bed frame is unused, in its original crate, and the MIDHILL team photo-confirms the unopened packaging on the day of pickup. Refunds hit your original payment method within 7 working days after the crate is inspected. Customised lacquered finishes and clearance pieces are final-sale, so check the product page before paying the 9% GST.

Email photos and a short video to customer care within 14 days of arrival. MIDHILL arranges a reverse logistics pickup from your Tampines or Bedok lobby at no extra charge above the US$350 threshold, so Singapore-Buangkok delivery is included. The 10-year structural warranty and 2-year surface warranty still apply if you decide to keep it instead, after a documented inspection.

Yes, if you raised the fit question before delivery and we mis-measured, return shipping is free. The 14-day window starts from the day two crew members wheeled the crate into your Punggol flat. Keep the export crate unopened with the desiccant and vapour barrier intact, otherwise a 15% repacking fee applies. Refunds clear within 7 working days.

Once Foshan begins cutting your rubberwood top, the 50% deposit becomes non-refundable because the batch enters the multi-stage inspection log with dated records you can request. Cancellations within 48 hours of payment, before cutting starts, get a full refund minus a S$80 admin fee. Surface warranty 2 years and structural 10 years only attach to delivered, kept orders.

No, the warranty follows the piece, not the packaging. However, MIDHILL’s assessor will ask for the batch record and the original delivery note, both of which stay valid after disposal of the export crate. Keep your invoice and the cleaning instruction card; abrasive cleaner damage is the usual reason claims fail across Singapore’s humid climate.

For orders above US$350, MIDHILL covers reverse logistics from any Jurong East HDB block, including the service lift booking. Sub-threshold returns pay a flat S$60 pickup fee per trip. Chairs must be stacked back into the foam-lined slots the same way they arrived, otherwise the 2-year surface warranty can be voided during inspection.

Custom-made consoles fall outside the standard 14-day return window once Foshan begins the cross-linked polyurethane finish. You may still cancel within 48 hours of payment for a full refund minus S$80 admin. Surface warranty runs 2 years, structural 10 years, lifetime refinishing available at cost, and a written cleaning instruction ships inside the crate.

The standard queen wardrobe ships in two crates, each 182 cm tall by 62 cm wide, which clears the 80 cm minimum HDB corridor turning radius in most Tampines blocks. MIDHILL’s logistics team takes photos at your unit doorway before delivery, so measure first, share photos, and confirm the lift depth. Returns caused by mis-measured flats are still accepted within 14 days if unopened.

Refunds usually clear within 7 working days after the Foshan workshop receives the returned crate and matches the batch record. Singapore-issued cards go through DBS, UOB, or OCBC fast rails, so most customers see the credit on day 5 or 6. Keep the original crating, desiccant, and vapour barrier intact to avoid a 15% repacking deduction under Singapore consumer rules.

Surface mould from Singapore’s 80–95% humidity is not a manufacturing fault, it falls outside the 2-year surface warranty. MIDHILL ships a written cleaning instruction card specifying a pH neutral wipe, no silicone polish, no standing water on edges. The 10-year structural warranty still protects the frame and spring system if indoor humidity stays controlled with a dehumidifier.

Yes, you can postpone delivery up to 60 days at no charge, which freezes the 14-day return window to the new handover date. Once the table enters your Tampines condo, normal return rules apply. Refunds hit your account within 7 working days after the crate is inspected and the batch records match the original order, including GST adjustments.

Anchor the French armchair at a 45 degree angle near a window, pair it with a slim Nordic accent chair Malaysia shoppers love for its 58 cm footprint. Use a 120 cm round jute rug under both pieces, then layer a 35 cm side table in raw linen. Keep walls in soft warm white, add one brass floor lamp, and the silhouette reads airy instead of crowded.

A mid-century modern sofa earns its keep in Punggol condos because the low 82 cm back keeps sightlines open across 12 sqm living rooms. Pick walnut veneer over fabric for easier humid-climate care, and confirm the 14-day return window before paying the 9% GST. Solid hardwood frames like MIDHILL’s carry a 10-year structural warranty, which matters more than trend cycles for first-time owners.

Float the 3-seater sofa 30 cm off the longest wall, anchor it with a 200 cm by 80 cm rug, and place a slim Nordic accent chair Malaysia buyers like at 58 cm wide opposite the sofa’s far end. Keep the TV console under 35 cm deep against the window wall, and run floor-to-ceiling curtains to lift the 2.4 m ceiling visually.

MIDHILL’s Singapore delivery route ships from the Foshan workshop direct, so display pieces incur the standard 9% GST, but floor-stock clearance at the Lecong showroom is net of tax when collected in person. Book two working days ahead, bring your HDB door and lift measurements, and you leave with a specification the same afternoon, batch records included.

A French provincial rubberwood king bed handles Singapore’s high humidity better than MDF because rubberwood is a closed-grain hardwood that resists warping when the 2-year surface warranty conditions are respected. Pick nitrocellulose or cross-linked polyurethane finishes over polyester, and wipe with a pH neutral cloth weekly. The carved headboard at 168 cm wide fits a standard 5-room HDB master in Bedok or Jurong.

Send the batch record number on your invoice plus clear photos of the issue to MIDHILL’s after-sales email. The Foshan workshop pulls the dated inspection log, so claims linked to manufacturing faults are usually approved within 14 working days. Cleaning damage from abrasive or high pH products, silicone polish, standing water on edges, or heat marks is excluded under the written warranty clause.

Cushion softening under 25% in the first 30 days is treated as a surface warranty fault, not fair wear and tear. MIDHILL arranges reverse logistics from any Singapore address, including Punggol condos, and ships a replacement with new batch records. Keep the original export crate and desiccant so the foam-filled padded slots protect the chair during pickup.

Yes, surface finish is covered for 2 years and structural issues for 10 years under MIDHILL's warranty. Peeling within that window is almost always treated as a finish defect, not wear. Email photos and your order number, and we arrange pickup from your HDB in Tampines, Bedok, Jurong or Punggol at no cost. Refund hits your original card in 7-10 working days.

You have 14 days from delivery to request a return if the chair is unused and in its original crate. The chair must be re-packed in the same low-moisture timber crate with desiccant and vapour barrier to survive the trip back. Pickup from condos in Punggol or HDBs in Bedok is free over US$350. A small 15% restocking fee applies once the leather passes re-inspection at our Foshan workshop.

Photograph the damage before the movers leave and note it on the delivery order, then email us within 48 hours. We dispatch a replacement module from our Foshan workshop, not a patch. The 10-year structural warranty covers frame and joint failure, while surface lacquer is covered for 2 years. Keep the export crate with its rigid base intact so the swap piece can be shipped back safely.

Warping within 30 days is treated as transit damage, not a warranty claim. Send timestamped photos of the crate, the rigid base, and the warped top within 48 hours. We file a claim with the marine insurer and either refinish the top at our Foshan workshop, est. 2008, or send a replacement. Surface warranty is 2 years, structural is 10 years, lifetime refinishing included.

No, if our pre-delivery fit survey confirms the wardrobe cannot pass your corridor or service lift, return shipping is on us. Standard HDB corridors run about 1.2m wide, service lifts about 2.1m deep. You receive a full refund to your original payment method within 10 working days after the piece returns to our warehouse. Custom lacquer orders are excluded since production has begun.

Custom fabric, custom lacquer, and made-to-measure pieces are non-returnable once production starts at our Foshan workshop. However, structural warranty still runs 10 years and surface warranty 2 years from delivery day. We send a fabric swatch and a cleaning instruction sheet before cutting, so you can hold them against your Tampines or Bedok HDB lighting before confirming the order.

Light assembly with the included tool and protective film still on the frame counts as unused. Scratches, food stains, removed packaging labels, or assembled-once-and-used count as used. Unused sets in their original export crate with desiccant and vapour barrier intact qualify for the 14-day return. Used sets fall under the 2-year surface or 10-year structural warranty instead of a refund.

Once the sideboard reaches our Foshan workshop and passes re-inspection, we issue the refund within 7-10 working days to your original card, including the 9% GST you paid at checkout. Bank processing for DBS, OCBC, or UOB accounts typically clears within three extra days. Pickup from your Jurong or Punggol address is free for orders over US$350; below that, a S$60 logistics fee applies.

Measure your service lift depth, width, and door height before ordering, then share those numbers with us. Most Punggol condos run 2.1m deep and 1.5m wide, which fits our king frames unassembled in their export crates. If the frame is too tall for the lift, we can split the headboard at our Foshan workshop for a small fee, covered by the 10-year structural warranty.

Yes, within 14 days you can swap for any in-stock wood tone at the same price tier. The replacement ships from our Foshan warehouse once we receive and inspect the original. Surface warranty on the new piece resets to 2 years from its delivery date. Custom stains beyond our standard range are treated as a new order with fresh production timelines of about 35 days.

Choose a low-pile rug in oatmeal, greige, or muted terracotta, sized 200x280cm so the front legs of your three-seater sit on it. Avoid pure white, which yellows fast in Singapore's humidity. A flatweave wool blend resists mould better than thick cotton. Roll the rug up and air under a fan weekly during the monsoon months to keep dampness out of the jute backing.

We do not dispose of old furniture directly, but our delivery partner offers a S$80 removal add-on for single pieces or S$150 for full sets. Book it at least three working days before delivery so the truck space is reserved. Old sofas go to licensed bulky waste collectors under Singapore NEA rules. Your new sofa ships in its own export crate with desiccant matched to cargo volume.

Inspect the crate before signing. If you see moisture marks, swollen timber, or desiccant bags that are fully saturated, photograph them and note the issue on the delivery order. We file a claim and either refinish affected panels at our Foshan workshop or send replacements. Our crates use low-moisture timber, desiccant matched to volume, and a vapour barrier to prevent this, but Singapore's humidity sometimes overwhelms it.

Email your order number and a photo of the opened crate within 7 days. Hardware packs ship in a labelled pouch taped to the crate's rigid base, sometimes hidden behind the desiccant. We courier the missing parts from our Singapore buffer stock within three working days at no charge. Assembly tools are also covered by the 10-year structural warranty as functional accessories.

Yes, the 9% GST you paid at checkout is fully refunded along with the product price, provided you return the full order. Partial returns get the GST on the returned portion back. Refunds clear to your original card within 7-10 working days after inspection at our Foshan workshop. Export paperwork and commercial invoice are filed under MIDHILL's overseas vendor GST registration.

Use a soft microfibre cloth barely damp with water and a drop of pH-neutral soap, then dry immediately. Never use silicone polishes, Magic Erasers, or acidic cleaners, they are the top three causes of warranty voiding. The written cleaning instruction card shipped in your crate lists approved products. Standing water on edges causes lacquer lift, so wipe spills within minutes, especially during monsoon weeks.

Yes, request the dated batch records and inspection photos for your specific order via email. Each piece passes multi-stage inspection with photos logged against your order number. We share these roughly five days before crating so you can flag concerns. This transparency is built into MIDHILL's process since the Foshan workshop opened in 2008, covering 15+ export countries including Singapore.

Hairline cracks from natural stone movement within 2 years are covered as surface defects, not structural. Cracks from impact, thermal shock (hot pots direct on stone), or standing water sit outside warranty. We arrange collection from your Bedok or Tampines address, ship to Foshan for stone-shop repair, then return. Polish faces are protected in padded vertical slots inside rigid-base crates, so transit cracks are rare.

You have 14 days from delivery to request a return. The dining table must be unused, in its original export crate (low-moisture timber, desiccant matched to cargo volume, vapour barrier), and you must email photos within 48 hours. Pickup is arranged via our Singapore logistics partner; refunds hit your card in 7–10 working days after the crate passes inspection.

Honestly, most Italian-style nightstands sold in Singapore are veneers over MDF, not solid wood. For a 9–12 sqm bedroom in a humid climate, a solid wood nightstand with a nitrocellulose lacquer finish holds up far longer. The lacquer lets the wood breathe instead of trapping moisture at the edge bands. Look for soft-close drawer runners rated 50,000 cycles.

For a standard 4-seater table of 120cm x 70cm, the seat should be 45cm wide x 42cm deep x 45cm high, with a backrest at least 35cm tall. In a tight HDB dining corner, leave 60cm of pull-back space behind each chair so knees don't hit the wall. Armchairs need 90cm clearance; armless only need 65cm.

Yes, within 14 days. Because every monitor renders green oak tones differently, we recommend requesting a fabric swatch first — about S$5 refunded against your order. If the delivered sofa still reads wrong under your LED downlights (warm 2700K shifts it brown, cool 4000K shifts it teal), photograph it in daylight and email within 48 hours. Original export crate must be intact.

All Singapore retailers charge 9% GST at checkout, so there is no real way around it. What you can do is buy from a brand like MIDHILL that bundles free shipping over US$350, so your landed price per piece is lower. A solid-wood queen bed in oak or ash typically lands around S$1,400–S$1,900 before GST, delivered in 14–18 working days.

The king frame itself is usually 200cm x 180cm, but it ships disassembled in flat-pack export crates engineered for stacking compression. Each crate section typically stays under 35kg and under 210cm length, so it clears the standard 1.2m-wide HDB service corridor. Always measure your lift door — older service lifts are only 1.5m deep.

Yes, and you should. Photograph the crate before signing, especially the corners and base — point loads and racking stress show there first. Note the damage on the driver's POD sheet, then email us within 48 hours with the photos. The mirrored or stone components inside are shipped vertically in padded slots with polished faces never touching each other, so visible crate damage means internal inspection is mandatory.

Covered, yes — if the swelling is from the wood itself reacting to indoor humidity above 75%, which is a manufacturing defect. Not covered: damage from standing water on edges, silicone polish contamination, or direct sunlight on horizontal surfaces. The surface warranty is 2 years, and lifetime refinishing is included if the nitrocellulose lacquer wears through.

Go 200cm x 300cm, not smaller. Anything under 200cm wide disappears under the bed and looks like a sad strip at the foot. In a 12 sqm room with a queen, leave 50–60cm of floor visible on both sides of the rug so the room reads bigger. Avoid high-pile shag in a non-aircon HDB — it traps humidity and dust mites.

It can read too yellow under warm 2700K bulbs, but cherry mellows to a soft blush within 12 months under Singapore light, which actually suits modern Malaysian condo palettes. To stop the yellow clash, pair it with cool-grey bedding and a sage or eucalyptus throw. The cherry's open grain hides dust better than oak in a balcony-facing unit.

A slim arched floor lamp with a paper or linen drum shade, 150–160cm tall. The arc reaches 90–100cm forward so light lands on your lap, not behind you, which is the usual Japandi styling mistake. Avoid chunky ceramic bases — they fight the sofa's low horizontal line and crowd a 14 sqm living room.