Return Policy — Questions & Answers

A medium bird-of-paradise in a matte concrete planter works against oak's warm grain without overcrowding the 30 cm shelf depth. Avoid trailing pothos; the vines catch on book edges and drop leaves into the joins. Place the pot on a felt pad to stop humidity from marking the lower shelf, and rotate it weekly so the leaves don't lean toward the window in your Tampines flat.

Once our Singapore warehouse QC team signs off on the piece — usually within 2 working days of pickup — refunds go out the same afternoon. PayNow lands in under an hour; credit cards take 5–10 working days depending on your bank. We email the credit note the day the refund is triggered, so you have a paper trail for your HDB renovation budget spreadsheet.

A slim 150 cm arc floor lamp with a linen drum shade in ivory keeps the silhouette light against the walnut's 180 cm headboard. Avoid black metal tripod bases; they visually compete with the bedframe's straight lines and shrink the 10 sqm bedroom. Place the lamp 40 cm behind the bedside table so the reading arc clears the 45 cm-deep mattress edge.

Clearance floor models are sold as-seen and tagged 'Final Sale' on the invoice, so the 14-day return does not apply. You can inspect the piece at our Singapore collection point by appointment before paying. Surface marks, faded lacquer, and minor joint cracks are disclosed in writing; the 10-year structural warranty still covers the carcass, but not the cosmetic condition.

Don't match the wood tone of the chairs to the table — slight variation reads as intentional and warmer in Singapore light. Skip high-gloss lacquer on the chairs if the table is matte; the contrast shouts. Avoid metal pendant lights directly above oak; the heat dries the grain unevenly. Use warm 2700K bulbs, and leave 70 cm between chair back and sideboard for elbow room.

Yes, for wardrobes above 180 cm tall or custom pieces we arrange a free site measurement in Singapore within 5 working days of order confirmation. The surveyor checks corridor width, lift car depth, door swing, and any overhead beams at the unit entrance. You receive a written go/no-go report before the export crate leaves our Foshan workshop, so there are no surprises on delivery day.

You have 14 days from the delivery date to start a return on change-of-mind items. The item must be unused, in its original export crate condition, and you arrange (and pay) the courier back to the Foshan consolidation point. Refund lands within about 7 working days after the warehouse signs off the condition check. Keep all foam wrap, corner protectors and the desiccant packs inside the box — without them the warehouse may knock off 15–20% for repacking.

No — the warranty covers manufacturing defects, not third-party damage. Scratches caused by movers or contractors fall under your own insurance. We can however connect you with our refinishing service (lifetime, charged at cost) to sand, re-stain and re-lacquer the top, which is much cheaper than replacing a S$1,800 table. Send photos first so we can quote the square-metre rate before any work begins.

For stocked pieces, production plus ocean freight plus last-mile takes around 35–45 days to reach your doorstep in Singapore. Custom orders add 15–25 days at the Foshan workshop. The courier will SMS a 3-hour window the day before. Lift access at the HDB block is not included in the standard fee — if your unit is above the 14th storey and there is no service lift, an extra S$80 hoist surcharge applies per floor section.

Yes, the 9% GST you paid on the original invoice is included in the refund amount, so you receive it back in full. The refund is processed to the same payment method within about 7 working days after the Foshan warehouse signs off the condition check. Re-delivery of a replacement item, if you choose one, is treated as a new sale and GST is charged again on that second invoice.

For a typical 12 sqm HDB master bedroom, an American-style solid wood dressing table (around 120cm wide × 45cm deep) fits comfortably against a 3m wall without crowding the bed. The carved cornice and ball-and-claw legs are heavier than flat-pack MDF, so check your floor load — about 55 kg. Our Foshan workshop builds them in oak or ash with mortise-and-tenon joinery, and the 10-year structural warranty covers joint loosening, not surface wear from perfumes.

For Singapore couples who want longevity, a solid-wood European-style king frame (around 190×200 cm platform) outlasts laminate bundles by 8–10 years because the slats are replaceable and the headboard can be re-upholstered. The catch is weight — typically 70–85 kg — so your HDB service lift must accommodate 2.1m length diagonally. Our Foshan-built frames come with a 10-year structural warranty, and the lift-leg height is adjustable 8–15 cm to clear robot vacuums.

A standard US king (183×212 cm) gives each adult about 90 cm and the toddler 30+ cm of personal space — workable but tight for a 12 sqm HDB bedroom. If you can spare the floor area, an Asian-style super king (200×220 cm) feels less cramped. Either way, allow at least 70 cm walking space on the access side, or 35 cm minimum if the bed slides against a wall, so corridor traffic in your Bedok or Punggol flat still flows.

Always accept the crate and write "DAMAGED — SUBJECT TO INSPECTION" on the courier's POD slip. Refusing on the spot can void the claim because the carrier will then argue transit damage was not properly evidenced. Photograph the unopened crate, then unpack inside your unit within 48 hours. We file the claim against the export crating engineer and arrange replacement panels or full replacement within 14 days if the damage exceeds 5% of piece value.

No, the standard last-mile service is door-to-door at ground level. For HDB units without a service lift, or walk-up blocks, we can pre-arrange a separate hoist team at about S$120 per floor section (every 4 floors). The chair itself weighs 28–34 kg packed, so two people can carry it upstairs, but the crate dimensions (roughly 95×90×85 cm) usually will not clear older HDB staircase turns under 110 cm wide.

For a French neoclassical sofa in champagne or sage velvet, pair it with floor-to-ceiling linen curtains in warm ivory or soft taupe — these neutral backdrops let the carved gold trim and rolled arms read clearly. Avoid cool greys, which clash with the warm wood tones underneath. For a HDB with 2.6m ceiling height, hang the rod 10cm below the ceiling and let fabric kiss the floor; this lifts the eye and makes your living room feel taller without renovation.

For a single accent chair, a 120×180 cm or 150×200 cm rug works best — the chair's front two legs sit fully on the rug, while the back legs can stay off to keep the footprint tight. In a 9 sqm living room, anchor the rug at least 15 cm away from the sofa edge so the traffic lane stays clear. Stick to low-pile wool or cotton — high-pile silk rugs will fight the chair's clean American silhouette and trap humidity in our climate.

Most Punggol EC and condo service lifts measure 2.1m deep × 1.5m wide × 2.4m tall, but the diagonal clearance is what kills corner sofas. A typical French provincial L-shape with 280cm × 240cm arms cannot rotate inside a lift shorter than 2.6m diagonally. We can split the sofa into two modules at the Foshan workshop before crating — just request it on your PO. Reassembly at your unit takes about 40 minutes with two people and the included hex key set.

No — custom pieces (including any item fabricated after your deposit, or with a non-standard RAL/NCS colour match) are final sale. This policy exists because we cannot resell a one-off finish to another buyer. We strongly suggest you request a 30×30 cm finish sample from our Foshan workshop before production starts; the sample fee is S$45, credited back if you proceed. The sample ships in 7 days so you can view it under your actual Tampines or Bedok lighting.

Use a damp microfibre cloth with plain water only — never Windex, Mr Muscle or silicone polishes, which attack the polyurethane top coat and leave permanent haze. Wipe in straight lines, not circles, then dry immediately with a second cloth so no water sits on the edge. For stubborn marks, a drop of pH-neutral dish soap on the damp cloth is safe. The full written cleaning guide ships inside every crate; keep it for the 2-year surface warranty reference.

Start with a solid wood platform bed frame (around S$1,400 for a queen) rather than a cheap mattress on the floor. Reason: the frame sets the visual height of the room at 35–40 cm, which influences every later choice — side table height, rug size, curtain drop. A bed is also the hardest item to ship later because of corridor and lift constraints, so getting it right first saves rework. Skip the headboard initially; add it once you've lived with the layout for a month.

Yes, our white-glove team assembles flat-packed bookcases at your unit for a flat S$80 per piece, booked at least 5 working days in advance. They bring their own tools, vacuum the area, and remove the export crate at no extra cost. The Foshan workshop has built pieces for buyers in 15+ countries since 2008, and the team knows our cam-lock and dowel systems specifically. They will not, however, move existing furniture or wall-mount heavy items.

You get a full refund including the original shipping fee and GST, processed within 14 days of the insurance claim being approved. We declare cargo value at 110% of invoice and insure with the export crating engineer's policy, not a third-party rider. If you prefer a replacement instead of a refund, we re-enter production at the next available Foshan batch slot, which adds about 25 days on top of the original 40-day shipping estimate to your HDB.

Not if you stick to the same wood undertone — pair a walnut accent chair (or one upholstered in warm oatmeal linen) with your walnut dining set to keep the palette tight. Korean minimal rooms lean sparse, so avoid tufted or rolled-arm American silhouettes; pick a low-back, straight-leg Parsons-style chair instead. Add a single ceramic vessel on a side table and a 90×150 cm jute rug to bridge the two pieces. The result reads cohesive rather than mismatched even in a 10 sqm condo.

Yes, an unopened crate can be exchanged within 14 days for a 12% restocking fee plus the round-trip courier cost to your HDB. Once the Foshan workshop has built your specific frame to spec, the queen version goes into the next batch slot — expect 25 extra days. Measure your bedroom, the HDB service lift, and your corridor turn radius (typically 90 cm at the door) before ordering. Our sales team can send you a PDF checklist specific to Bedok, Tampines, Punggol or Jurong layouts on request.

Aim for 150–165 cm total lamp height, with the bottom of the shade sitting roughly at seated eye level — about 100–110 cm off the floor. This keeps glare off your reading material without poking the ceiling. For a Scandinavian sofa in light grey or oat boucle, choose a slim walnut tripod or matte-black arched stem; brass bases tend to fight the cooler Nordic palette. In our humid climate, stick to fabric or paper shades — plastic yellows within a year under direct afternoon sun.

No, natural variation in solid wood grain, mineral streaks and knot position is expected and is not treated as a defect under our 2-year surface warranty. Each slab is photographed before crating at the Foshan workshop; we can send you those batch records so you can see the original board selected. If the variation is extreme (e.g., two visibly different species on one face), we treat it as a sorting error and replace the top free of charge within 14 days.

Skip 100% down — it clumps in our 80–90% humidity and traps moisture against the fabric, which then feeds mildew inside the cushion. Instead, choose a down-wrapped foam core (usually 70% foam, 30% down/feather) with a removable, washable linen-cotton cover. The foam holds shape in air-conditioning, while the down top gives the soft, lived-in look Japandi rooms want. Rotate cushions weekly for the first month so the fill settles evenly; vacuum on low suction, never brush.

No, the 10-year structural warranty stays with the product, not the address, so moving between Singapore HDBs or condos does not void it. What does void it: disassembly by non-authorised parties, water damage from leaks, or modification of the frame. Keep your original invoice and the MIDHILL care guide that shipped in the crate. If you need a dismount-and-remount service for the move, our white-glove team charges S$120 per sofa, including new bolt packs if the originals are rusted.

Yes, individual replacement parts are covered for 10 years under our structural warranty, and we ship replacement legs from the Foshan spare-parts bin for S$25 per leg plus courier. We do not require a full set return for a single broken component. Photograph the crack and the batch sticker under the seat (usually a small white label); we use the dated batch record to confirm whether it was a kiln-drying issue or transit impact, and decide accordingly.

Buy a 200×290 cm rug before anything else — rugs anchor the entire furniture layout and are a nightmare to swap once the sofa is in position. Pick a low-pile wool or flatweave cotton in a tone 2–3 shades darker than your floor tiles so crumbs show. Then add one large floor plant (a fiddle-leaf fig or bird-of-paradise works in air-conditioned rooms) and a single ceramic table lamp. Resist the urge to fill the walls — empty walls make a 12 sqm living room read as larger.

Yes, as long as the 14-day return window is open and the frame has not been assembled. Pack all slats, bolts and the headboard back into the export crate with the original foam inserts. Send a photo of the lift opening with a tape measure showing the 78cm dimension, plus your order number. We refund the frame cost minus a S$120 return courier fee, processed within 7 working days of warehouse receipt.

For change-of-mind on fabric, you cover the return courier. From a Bedok HDB to our local consolidator, the fee is around S$110 for a 3-seater, S$75 for a 2-seater, and S$45 for an armchair. The sofa must be repacked in the original stretch wrap and corrugated corner guards. Refund is processed within 7 working days after our warehouse confirms the fabric is unused and unmarked.

Photograph the crack with a ruler beside it within 48 hours of delivery, before signing the delivery order if possible. Email the photos and your order number to claims. Our workshop reviews the batch record (we keep dated inspection sheets for every order) and either dispatches a replacement top from our Foshan factory or refunds the sideboard value. Surface finish is covered for 2 years; structural cracks fall under the 10-year warranty.

MIDHILL keeps a small showroom at Lecong Road in Foshan by appointment, but Singapore orders ship directly from our factory to your door in 18-25 working days. For HDB humidity, pick a cabinet with rubber-wood or ash solid panels, not MDF cores, and a cross-linked polyurethane finish on all six sides. Measure your entry corridor first; most 80cm-wide three-tier models pass through a standard HDB door of 90cm.

The common mistake is matching the wood tone too closely to the floor, which makes the whole room look flat under Singapore's flat afternoon light. Keep at least two shades of contrast between the table and your floor, then introduce a textured rug in jute or wool to break the visual. A ceramic lamp base and a single fiddle-leaf fig in a 30cm pot finish the grouping without crowding a 3m x 3m HDB living room.

Minor grain and carving variation are normal on solid wood and do not qualify as defects under our policy. If the carving pattern is genuinely different from the product page (wrong motif, missing crest), email side-by-side photos within 7 days. We offer a free replacement headboard or full refund; return courier is on us. Keep the original export crate and foam inserts until you confirm the new piece matches your first-home bedroom design.

Choose a desk with a cross-linked polyurethane finish, not nitrocellulose lacquer, because pets scratch and the harder PU surface resists claw marks better. A solid ash or rubber-wood top at 120cm x 60cm fits most study nooks; round the corners to 25mm radius for safety. Add a washable cotton runner under the keyboard to catch fur, and keep a microfibre cloth handy; both finishes clean with a damp cloth, never silicone polish, which leaves a film pets love to lick.

Yes, someone 18 or older must be present to hand over the piece and sign the consignment note. We offer Sunday pickups between 9am and 1pm for an additional S$25 weekend surcharge; standard weekday slots are 10am-4pm free of charge. The courier typically calls 30 minutes ahead. If you live in a condo with a service lift booking system, reserve a 90-minute window to avoid blocking other residents during the return.

If production has not started, you receive a full refund within 5 working days to your original payment method, no fee. Once the chairs enter production, a 15% cancellation fee applies to cover material waste and labour already booked at our Foshan workshop. After the export crate has been built and loaded, the order is non-cancellable; you would need to follow the standard 14-day return path with a S$90 restocking fee.

Yes, a 220cm tall x 60cm deep wardrobe usually fits a 2.4m deep lift when stood upright, but you must measure the lift opening height too. Most Singapore condo lifts have an opening of 2.1-2.3m; if yours is under 2.2m, the wardrobe must travel tilted or partially disassembled. We can split shipment (carcase and doors separately) at no extra cost; just email your lift dimensions before production so we adjust the export crate splits accordingly.

Use a soft microfibre cloth lightly dampened with water and a drop of pH-neutral dish soap, then dry immediately; never leave standing water on the edges. The console uses a hand-rubbed gloss built from progressively finer abrasives, paste on a felt block, buff, and swirl-mark removal, so abrasive cleaners or silicone polishes will permanently haze that sequence. A written cleaning instruction ships in every crate; follow it to keep the surface warranty valid for the full 2 years.

For Scandinavian oak in a sun-lit Tampines home, choose linen-look curtains in warm white, oat, or a soft sage to echo the wood grain without competing with it. Hang the rod 15cm below the ceiling and let panels drop to the floor for a taller room feel. Avoid heavy velvet or dark navy, which absorbs light and makes compact HDB dining areas feel smaller during our grey monsoon afternoons.

MIDHILL's Lecong showroom in Foshan displays a small rotating edit by appointment only; email your shortlist two working days ahead and our team prepares a specification for your visit. Bring a dimension schedule of your study and the lift or stair dimensions of your HDB or condo so we can confirm the desk's carved legs and marble top will clear every access point before you commit. Travel from Singapore is a 4-hour direct flight to Guangzhou.

All prices displayed for Singapore are GST-inclusive at the prevailing 9% rate, so the price you see at checkout is the price you pay. We do not offer separate GST refunds for residential deliveries. For commercial imports with a GST-registered business, contact our team before ordering so we can structure the invoice correctly under the Overseas Vendor Registration framework that has applied to low-value goods since 2023.

Standard sea freight to Singapore takes 18-25 working days from our Foshan workshop, plus 3-5 working days for the last-mile crew to handle the HDB delivery and, if needed, the service lift booking. Air freight upgrade cuts shipping to 8-10 working days for an additional S$280 per cubic metre. During the pre-Chinese New Year peak (Jan-Feb) and Golden Week (early October), add 7-10 working days to all estimates.

Yes, if the piece arrives visibly damaged, with cracked foam, or with the export crate broken open, you may refuse delivery at the door at no cost; simply write "refused due to damage" on the consignment note and photograph the crate before the courier leaves. We then arrange a free replacement from our next Foshan batch. Refusing for change of mind still triggers the standard return courier fee, around S$45-S$120 depending on the item size.

Choose a single structural plant with a slim vertical line so it does not crowd the sideboard's clean horizontal plane. A 1.2m bird of paradise in a matte white 30cm pot, or a monstera on a tall cane, both echo the warmth of dark walnut without competing. Avoid trailing pothos, which softens the Korean minimal look too much; water weekly and mist twice in Singapore's dry air-conditioned interiors to keep leaves from browning at the tips.

For Korean minimal dining, pick warm off-whites with a yellow or pink undertone such as Dulux Timeless Beige or Nippon Soft Beige (codes 30YY 74/087), which complement oak and ash tones without turning clinical under Singapore's cool-white LED lighting. Avoid cool greys, which make compact condo dining rooms feel flat and tired by evening. Finish with a low-sheen emulsion; high gloss on walls fights the matte furniture aesthetic the style is known for.

Start with the bed, a dining table that fits four, and a shoe cabinet, because these three solve daily function on day one and set the room's scale for everything else. Measure your corridor (typically 1.2-1.5m wide), service lift opening, and the main door (usually 0.9m) before ordering. Choose solid wood with a cross-linked polyurethane finish; it handles BTO humidity swings during the first six months better than veneer or MDF alternatives.

Anchor the palette with two cushions in deeper warm tones such as terracotta and olive, then add one patterned cushion with both colours plus a small cream accent. In a modern Malaysian condo style, avoid cool blues and greys, which clash with beige linen's yellow undertone under our tropical afternoon light. Pick 45cm square inserts with down-feather filling; they hold shape longer and feel softer than polyfill after Singapore's humid nights.

Keep walls in a warm off-white like Dulux Whisper White and let the carved nightstand be the focal point. Pair it with a slim rattan floor lamp, a small ceramic table lamp, and a single eucalyptus stem in a 12 cm bud vase. In a 9 sqm HDB bedroom, push the nightstand 10 cm away from the wall so air circulates and prevents the lacquer from clouding in Singapore humidity. Avoid thick table runners that hide the drawer pull detail.

Anchor a 150 cm Post-modern loveseat against the longest wall and layer a 200 x 140 cm rug underneath so the front legs sit on the pile. Add one 45 cm boucle cushion, one 45 cm velvet cushion in mustard, and a slim arched floor lamp behind the right arm. In a compact Punggol condo, skip the coffee table and use a 35 cm round marble side table to keep circulation clear at 60 cm. The curved silhouette reads softer against straight balcony glazing.

A Modern light luxury accent chair in champagne metal or velvet works in a 12 sqm room if you pick one under 65 cm wide. Place it in the unused corner by the window, not facing the bed, and add a 40 cm floor lamp behind it. Avoid pieces with mirrored panels because Singapore humidity causes black-edge oxidation within a year. A neutral ivory velvet hides dust better than cream and feels lighter against HDB white walls.

Most HDB service lifts in Bedok blocks measure about 210 cm deep by 130 cm wide with a 90 cm door, which means a 220 cm table top will not stand vertical. We can split the top into two 110 cm halves joined by figure-eight fasteners and T-bolts, a standard Nordic solid wood furniture production step. Allow an extra 3 cm on each panel for seasonal movement. Reassembly takes about 25 minutes with the allen key we ship in the hardware bag.

If the queen bed arrives with crushed corners, water marks, or cracked slats, we cover the return courier and the replacement. Photograph the damage before the courier leaves and email the images within 48 hours. Our Punggol delivery partner will not pack the bed for return until we approve the claim. Once approved, the replacement ships from our Foshan workshop in 18 to 22 working days with a fresh date-stamped inspection record.

Wipe weekly with a soft microfibre cloth lightly dampened with plain water, then dry with a second cloth so no moisture sits on the joint edges. Never use silicone polish, Mr Muscle, or Cif because their pH strips nitrocellulose lacquer within six months. Blot spills, never rub, and rotate the seat cushions monthly so the foam dries evenly. Our warranty claims almost always trace back to cleaning products, so keep the printed instruction sheet we ship with every order.

Custom lacquered consoles in custom pieces are non-returnable because they are built to your dimensions and finish choice. We confirm the spec sheet with a signed drawing before production starts. If a hidden defect appears in the first 30 days, we repair on site or replace the affected panel. Surface warranty runs 2 years and structural warranty 10 years, and both are valid for Singapore addresses including Tampines and Jurong.

Yes. MIDHILL, the Foshan solid wood furniture maker established in 2008, provides a 10-year structural warranty on every dining chair, table, bed and sofa frame sold in Singapore. Surface finishes carry a 2-year warranty and lifetime refinishing is available at cost. The warranty is held at our Lecong Gallery and honoured by our local service team, so claims do not need to be posted back to China.

Choose paint colours in warm greige, putty, or sage green rather than cool greys which fight the honey undertones of solid oak. In a modern Malaysian condo style, walls in Dulux Universal Grey 90YY 46/053 let the sideboard read as the warm anchor of the room. Keep skirting the same colour as the wall so the sideboard stands alone. Add a rattan pendant above and one large monstera to echo the wood grain.