Return Policy — Questions & Answers

Pick a rug of at least 200x300cm so the front legs of the sofa sit on it. In a Tampines or Punggol condo, a low-pile wool or jute rug handles our humid tropical climate and does not trap dust like shag. Avoid rugs narrower than the seat, which makes the American country sofa look undersized and the room feel choppy.

Champagne arm solid wood sectional sofas read warm beige, so pick curtains in oat, sand or soft white rather than grey or navy. In a Singapore condo with afternoon sun, a linen blend with 50 percent opacity reduces glare without dulling the lacquer. Avoid matching the wood tone exactly or the room flattens.

Pick a slim floor lamp with a slim 25cm base, around 150cm tall, placed beside the small headboard so the bulb sits at reading level. Black or brass metal suits most BTO palettes in Singapore. Avoid arched lamps over 180cm in rooms under 10sqm or the headboard feels boxed in.

Modern light luxury headboards in Singapore use hand-rubbed PU or polyester lacquers with softer profiles and channel-tufted fabric. The price reflects the multi-stage finishing, not just upholstery. For a master bedroom under 14sqm, a low 110cm headboard keeps the room airy; anything taller than 130cm crowds the wall.

Avoid matching your cushion fabric exactly to the great bed headboard, as it flattens the silhouette. In Singapore bedrooms under 12sqm, layer two textures: linen and boucle, in contrasting tones. Light pastels fade under direct sun, so pick solution-dyed fabrics for the side facing the window.

Yes, returns within 14 days are accepted; you cover the return courier fee because style clash is not a defect. A 2-seater American accent chair is typically 160cm wide in its crate. Repack in the original rigid base with foam inserts and desiccant, otherwise the inspection may deduct repacking costs from your refund.

MIDHILL ships from Foshan with low-moisture crate timber, desiccant matched to cargo volume and a vapour barrier to control humidity during the sea voyage. Surface warranty is 2 years, structure 10 years. If mould appears within 14 days, photograph it within 6 hours of uncrating and email the dated batch record request to claims.

Avoid silicone polishes, abrasive creams, high-pH degreasers and standing water on edges, as these void the surface warranty. Use a soft microfibre cloth lightly dampened with water, then dry. The MIDHILL cleaning instruction sheet ships inside every crate. Humidity in Singapore means wiping once a week, not daily.

Pick a low-maintenance plant like a fiddle leaf fig (180cm) or bird of paradise in a stoneware pot. Korean minimal sofas have low profiles and oat or grey fabric, so avoid flowering plants with bright reds. Place the plant where it gets morning light but not direct afternoon sun to protect the PU finish.

Start with the largest piece, usually the bed or sofa, then choose the rug size before anything else. In a new BTO in Punggol or Sengkang, measure corridor width and door height first. Style second, accessories last. Picking a rug too small is the most common mistake Singapore homeowners make.

Custom headboards, including custom study headboards with extended panels, are not eligible for return under our 14-day policy because they are made to your specification. Recheck height, depth and fabric code before approving the production sheet. Our Lecong team finalises specs five days after your shortlist is confirmed.

HDB service lifts vary from 110x210cm in older blocks to 130x240cm in newer ones. A 240cm solid wood dining table in its rigid export base is about 248cm long, so older Jurong or Bedok lifts fail. Our team can pre-measure your lift and corridor before dispatch to avoid return courier fees.

Avoid dark heavy curtains, glass coffee tables with sharp metal legs, and rugs narrower than 200cm. In a small Singapore flat, a champagne arm sectional sofa reads warm, so the rest of the room should breathe. Pick linen, light oak and one textured cushion, not three competing fabrics competing against the lacquer.

You have 14 days from delivery to request a return, provided the item is unused and in original packaging. The sofa must be wrapped back onto its export crate to pass inspection at our Tampines or Bedok warehouse. Refunds are processed within 7 working days, minus a $50 restocking fee. Custom upholstery, including any MIDHILL special-order American country sectional, cannot be returned once production starts.

If the king bed arrives with documented damage — dented side rail, cracked slat, torn upholstery — MIDHILL covers the full return courier fee within Singapore. You email photos within 48 hours, we arrange the lorry pickup from your Punggol or Jurong unit at no cost. If our technician confirms manufacturing defect under the 10-year structural warranty, you also receive a free replacement frame, not a repair voucher.

Yes, but only if you measured before ordering and flagged it in writing. We need your corridor width (typically 90–105 cm in older Tampines blocks) and lift door dimensions on file. If our pre-delivery checklist was skipped and the wardrobe simply does not fit, the return courier fee of $120 is non-refundable. Custom wardrobes made wider than 210 cm are non-returnable once Foshan production begins.

Colour and grain variation is normal for solid wood — that is not a valid return reason. However, if your 240 cm oak table arrives with a finish not matching your sample swatch, you have 14 days to file a claim. Email side-by-side images under daylight near your Bedok condo window. Approved claims get a full refund or replacement; we cover the return lorry from any Singapore address.

Yes, but you must note the damage on the delivery waybill before the driver leaves. Unbox the nightstand in the corridor while the lorry is still parked. Photograph any chip, scratch, or cracked lacquer and email it within 24 hours. MIDHILL files the claim with the logistics insurer, and your refund or replacement ships within 5 working days — no need to chase the courier company yourself.

No. Once assembly begins, the piece is considered used and falls outside our policy, even if the box was only opened yesterday. We strongly recommend dry-fitting all shelves and checking dimensions against your Jurong HDB service yard before tightening any cam locks. If a part is missing or damaged in transit, we send replacements free under our 2-year surface warranty — that is a part claim, not a return.

Cloudiness on a polyester-lacquered console usually means moisture got trapped during crating, not a defect. Wipe it with a dry microfibre cloth and let it sit in your air-conditioned condo for 48 hours. If the marks remain, email dated photos within the 14-day window. Approved claims get a full refund or free recoating at our Lecong showroom. Do not use silicone polish — it voids the warranty instantly.

For accent chairs and small seating, yes — the export foam and bag must be intact. We do not accept returns on chairs dumped loose into a moving truck. If you discarded the box and still want to return within 14 days, we deduct a $40 repacking fee from your refund. For larger sectional pieces, our crew handles re-wrapping on pickup from your Punggol or Tampines unit for free.

If production has not started at our Foshan workshop, you get a full refund minus a 3% payment-gateway charge. Once Foshan begins cutting your solid wood panels, a 15% restocking fee applies because the timber is custom-milled to your dimensions. Cancellations after crating are not possible — the export crate is built to your order and cannot be resold to another buyer.

A solid wood king bed at $1,800 feels expensive next to a $600 flatpack, but the math works out differently. Our MIDHILL frame carries a 10-year structural warranty, so spread across a decade that is $180 a year. Flatpacks usually fail at joints within 3 years in an HDB master bedroom, and humid air warps the MDF drawer bases. The real cost is the second replacement you never planned for.

For a standard 3-seater about 200 cm wide, choose a 200x300 cm rug so the front legs of the sofa sit on it, but the back legs stay on your floor tiles. In a Tampines or Bedok 4-room flat, this leaves a 60 cm border of tile visible, which protects the rug edges from constant foot traffic. Avoid runners under the sofa — they always look lopsided once the cushions settle.

Stick to linen in oatmeal, sand, or muted sage — never pure white, which turns harsh under Singapore afternoon sun. Scandi oak has warm honey undertones; cool grey curtains clash and make the dining set look muddy. Floor-to-ceiling curtains hung 5 cm below the ceiling cornice also make your Jurong ceiling feel taller, important in units with only 2.7 m clearance.

American country sectional sofa imports to Singapore work if your unit has a service lift wider than 90 cm — the chaise module usually ships fully assembled. Measure your lift door in Jurong or Punggol first. Climate-wise, choose performance fabric with a moisture barrier; our humid air wicks into cotton and causes mildew within two wet seasons. Leather holds up better but feels sticky unless you run the air-con at 23 degrees.

Best sectional sofa brands Singapore homeowners compare tend to be Cellini, Marquis, and MIDHILL for solid wood frames. Cellini leads on recliner mechanisms; Marquis wins on quick-stock fabric options; MIDHILL offers custom timber finishes with a 10-year structural warranty. For humid Singapore air, ask any brand what frame wood they use — kiln-dried oak beats rubberwood for long-term creep resistance under constant weight.

Sofa for family with kids needs a removable, washable slipcover in performance weave — cotton blends snag under toddler nails and trap pet hair permanently. Choose a tight-weave polyester at least 50,000 double rubs. Skip tufted buttons; they collect crumbs and dog treats. A deep seat (60 cm+) lets a parent and two kids sit without perching on the arm, but check the depth fits your HDB lift before ordering.

Modern Malaysian condo interiors with teak sideboards look best against off-white walls with a slight green undertone — think China White or-warm putty, not beige. Beige fights the teak under humid light and makes the whole room look jaundiced. One feature wall in sage or terracotta behind the sideboard anchors the piece without overpowering it. Stick to matte finishes; gloss shows every fingerprint.

A paper lantern floor lamp at 140 cm tall sits perfectly beside a Japandi platform bed that is only 30 cm off the floor. Choose rice-paper or linen shade, not glass — glass creates glare on polished timber. In a Punggol master bedroom, position the base 20 cm behind the nightstand so the cord runs behind the wall, keeping the floor visually clean and the Japandi calm intact.

Crowding every wall with a matching set. A solid wood dining table, coffee table, and sideboard in the exact same grain looks like a furniture showroom, not a home — and our humid climate makes the repetitive timber look heavy. Break the rhythm: pair oak dining with a black metal lamp, walnut sideboard with a rattan chair. Two tones of wood per room is the maximum; three starts looking chaotic.

Mattresses are non-returnable once the vacuum pack is unsealed, because hygiene rules in Singapore prevent resale of opened bedding. We do offer a 100-night firmness exchange on selected models — you swap the inner core, not the whole mattress. If the mattress arrives damaged or with a manufacturing fault under our 2-year surface warranty, that is treated as a defect claim, not a comfort return.

Once your return is received and inspected at our Singapore warehouse — usually within 3 working days of pickup — refunds hit your original payment method within 5 to 7 working days. For PayNow or bank transfer, it is often faster, within 2 days. Credit card refunds show as a reversal on your statement, not a separate credit, so check your app before calling your bank.

Photograph the carton and the foam marks before the courier leaves, email our team within 48 hours, and we file a claim against the carrier. If the frame is cracked, we ship a replacement loveseat within 14 working days at no extra cost. For minor scuffs, our 2-year surface warranty covers refinishing at our Foshan workshop, so a Tampines or Bedok customer is never left with a blemished piece. Return courier fees are waived for verified transit damage.

Custom lacquered pieces fall outside the standard 14-day return window once production has started, because the 24mm lacquered console is built to your dimensions. You may still cancel within 72 hours of order for a 70% refund. If the console arrives with a visible defect, send dated photos and our Lecong team will either refinish the affected panel or replace the unit within 21 days, including return courier arrangements in Jurong or Punggol.

You have 14 days from delivery to request a return on stocked king-size bed frames, provided the mattress contact area and slats show no marks. The item must be back in its original export crate to qualify for a refund, otherwise a repacking fee of S$120 applies. Bespoke sizes or custom-upholstered headboards are non-returnable once the cutting list is released to our Foshan floor.

Measure the lift door opening and cabin depth before ordering, not after. Service lifts in many Punggol condos are only 90cm wide with a 2.1m cabin, so a 220cm wardrobe must be split into two crated halves under our standard packing. If we packed it whole and it genuinely will not enter, we accept a return within 7 days and refund the purchase price minus the S$180 two-way courier fee.

Yes, unopened sideboards in their export crate can be returned within 14 days for a refund minus a 15% restocking fee plus the return courier cost. Once the timber-look band has been cut or the drawers mounted, it is treated as a custom order. For HDB customers in Bedok or Jurong, our team can pre-confirm courier slots so the reverse pick-up happens on a Saturday morning.

Our pet-friendly sideboards use a cross-linked polyurethane topcoat that is roughly four times harder than the vertical nitrocellulose lacquer on the cabinet sides. Choose one with a matte rather than hand-rubbed gloss finish, because paw prints show less on low-sheen surfaces and a damp cloth lifts the marks in seconds. Keep water bowls on a stone tray, not directly on the timber, and the 10-year structural warranty stays valid.

Colour disappointment is a valid return reason only if the piece is still in its export crate and you have not opened the top panels. Email a daytime photo beside your existing furniture within 14 days, and we arrange the reverse courier for a S$95 fee from most Singapore addresses. Tables removed from the crate and assembled are considered used, so our Lecong showroom strongly recommends viewing the lacquer sample first.

Pick a rug at least 240cm by 300cm so the front legs of a 220cm sofa sit on it, never just the toes. In a typical 16 sqm living room this leaves 45cm of bare floor around the edges, which keeps the room feeling open. Avoid small 160 by 230cm rugs under a long sofa — they make the seating look like it is floating and ruin the proportions buyers in Punggol Waterway terraces often complain about.

Old sofa disposal is not part of our standard delivery service and our drivers are not licensed waste carriers. We can arrange a separate disposal slot with a recycling partner in Tampines or Jurong for an extra S$60, booked at least three working days ahead. If your condo has a bulky item lift, request the early morning slot so the corridor is clear of residents heading out to work.

Stick to natural linen in oatmeal, stone or muted clay so the oak grain stays the hero. Heavy black-out curtains fight the warm honey tone of the timber and shrink the room. For a Punggol or Bedok HDB with one window wall, hang the curtain rod 20cm below the ceiling and 15cm past each side — this trick lifts the ceiling by a full 8cm without any renovation work.

The 14 days start on the delivery date shown on your courier ePOD, not the day you paid. Weekends and public holidays are included in the count, so a Friday delivery in Tampines gives you until the second Friday evening to email a return request. Keep the original export crate sealed until you have lived with the piece for at least five days, because solid timber often softens in appearance once it acclimatises.

Yes, our loveseat size guide lists seat depth, back height, arm width and carton dimensions for every model. A standard loveseat seat is roughly 140cm wide, but our American accent loveseat runs to 165cm, so please check your lift and corridor before ordering. For a 90cm HDB door in Jurong or Tampines, we can pre-split the carton into two halves at our Foshan packing line at no extra charge.

Choose a slim floor lamp between 140cm and 155cm tall so the bulb sits roughly level with your pillow, not above it. Anything taller than 160cm competes with the headboard line and makes the wall feel chopped. A matte black stem with a paper drum shade pairs cleanly with oak or ash beds; avoid brass bases if your other hardware is brushed nickel, otherwise the metal finishes clash visually.

Repacking a solid wood piece without the export crate usually voids the return because our crating absorbs stacking compression during the return trip. We can send replacement timber crates from our Foshan workshop for S$240 per piece, delivered to your Bedok or Punggol door within 7 working days. Once the item is sealed in the new crate, the standard 14-day return timeline restarts from the day the courier collects it.

Yes, one exchange per order is free within 14 days as long as the replacement is in stock and you top up any price difference within 48 hours. A Tampines customer who upgraded from a 100cm to a 120cm oval oak coffee table paid just S$95 for the second courier trip. Custom sizes or special-order finishes are excluded from exchanges because the Lecong production line has already allocated the timber batch.

Avoid bright red and orange cushions — they clash with green leather and make the whole seating area look like a holiday display. Cream, mustard, deep navy or sage read more grown-up against forest green and photograph better for your Tampines BTO listing. Stick to two cushion colours max, and choose one patterned plus one solid, otherwise the eye does not know where to land.

Free outbound shipping does not affect your refund amount, which is the full purchase price of the item in Singapore dollars including the 9% GST line. The return courier fee is still deducted, currently S$95 for furniture under 50kg and S$180 for heavier sideboards or wardrobes. If the piece arrived damaged in transit, both fees are waived and the refund is processed within 5 working days of the claim approval.

Orders can be cancelled with a 70% refund within 72 hours of payment, before the cutting list is released. Once the timber has been milled, only a 40% refund is possible because the boards cannot be restocked. Midhill customers who cancel during the sanding stage receive written confirmation from our Lecong team, usually within two working days, along with dated batch records on request.

A tall strelitzia or fiddle leaf fig in a heavy ceramic pot works because the leaves stay well above the lacquer surface and do not drip sap onto the wood. Keep the pot on a felt pad, never directly on the top, because terracotta rings leave moisture marks that the 2-year surface warranty does not cover. Water the plant in the sink, not on the sideboard, to avoid splash damage.

Yes, somebody over 18 must be present to sign the reverse delivery consignment note, otherwise the driver cannot legally remove the item. For Punggol or Jurong condos, register the courier at the guardhouse 30 minutes before arrival to avoid queue issues. If you cannot be there, our team can authorise a nominated person by email, but they must show the original order number and matching ID.

Warm white in a soft matte finish, such as Dulux Timeless White or Nippon Soft Beige, lets the oak grain stay the focal point. Avoid cool greys above 70% lightness — they fight the honey tone and make the timber look pink under Jurong afternoon light. Accent one wall in muted terracotta or sage and the dining corner reads intentional without hiring an interior designer for the whole flat.

Change-of-mind returns are accepted within 14 days of delivery provided the table is unused, fully assembled pieces still in their export crate, and you arrange the courier back at your own cost. For a Tampines HDB drop we recommend keeping the foam wrap and corner protectors intact so the wood doesn’t pick up corridor scuffs. Once the piece shows courier transit marks or partial assembly, the warehouse team flags it as second-hand and the 80% refund no longer applies. We always photograph the crate at your unit before opening.

Refund turnaround runs 7 to 10 working days from the day our team signs off the inspection at our Foshan workshop warehouse. We refund to the original payment method in SGD, including the 9% GST you paid at checkout. Bank processing on PayNow and DBS cards is usually faster than AMEX, which can stretch to 14 days during month-end. You’ll receive an email confirmation the moment the credit leaves our account, not when it lands on yours.

Standard delivery is door-to-door at ground level for HDB blocks, so the 12th storey climb is not included. If your lift opening is at least 80 cm wide and 200 cm deep, our two-man crew can bring it up using the passenger lift. Otherwise you’ll need to book a dedicated light-lift contractor, typically S$180 to S$280 per trip. We can pre-measure your corridor and service lift before dispatch so you know the exact cost upfront.

Yes, a 15% restocking fee applies to all change-of-mind returns on solid wood furniture, deducted from your refund before GST adjustment. The fee covers crate inspection, repacking, and the desiccant replacement our workshop uses to keep the timber stable during the trip back to Foshan. Customised pieces, including any 2-seater French bed frame with non-standard fabric, fall under a 30% fee because they cannot enter our normal resale stock. You’ll see the exact figure on your return confirmation email before pickup is booked.

Photograph the unopened crate and the damaged area within 24 hours and email our claims desk with your order number. If the damage happened before our delivery team opened the packaging, we cover 100% of repair or replacement including return courier costs. If the movers booked through your MCST caused it, we issue a damage report you can pass to their insurer. Surface scratches under 2 cm on lacquered tops are not classified as damage under our policy.

Pick a queen-size frame with a low footboard, around 210 cm long by 155 cm wide, so the room still breathes. Pair it with a 60 cm wide rattan nightstand rather than a chunky upholstered one, then layer a 200x280 cm linen curtain in warm off-white to soften the HDB window. Keep walls in Benjamin Moore White Dove or Jotun Lady 9918 so the carved wood stays the focal point. One vintage rug, 160x230 cm, is enough; avoid piling cushions that fight the curved headboard silhouette.