Return Policy — Questions & Answers

Re-pack the wardrobe flat in the original export crate, secured with the rigid base that handled stacking compression during the Foshan-to-Singapore voyage. Measure your HDB service lift diagonal first — a 90 cm wide lift accepts a 165 cm tall crate tilted at 45 degrees, but anything over 180 cm must travel vertical with mirror panels slotted face-to-face. The S$45 return courier collects from your lobby, not your bedroom door.

Yes — Atome and Grab PayLater split your replacement invoice into 3 or 6 interest-free instalments for Singapore orders above S$350. Refunds from the original return post back to your original payment method first, then the new order runs through whichever plan you select at the new card order screen. Atome charges a 1.5% processing fee on 6-month plans, while Grab PayLater stays fee-free for 3-month splits.

Paint walls in warm greige like Dulux 30YY 46/096 or Jotun Lady 1204 Lavender Mist — both read warm under 4000K LED strips and stop Scandinavian oak from looking yellow. Avoid pure grey like Nippon ND 2050 to pair with cool greys; it drains the honey tones from solid oak and ages the whole Jurong condo 5–7 years overnight. Stick to two walls, leave the others in MOQ white for breathing room.

Yes, within the 14-day return window you can swap a dining chair for an alternate colour from the same MIDHILL, Foslac range. We charge a S$35 exchange courier fee plus any colour-surcharge difference. Photographed transit damage on the original chair waives the fee entirely. The replacement ships from our Foshan workshop with a new batch record so the 10-year structural coverage continues across both chairs uninterrupted for resale value.

Wipe water rings with a damp microfibre cloth within 20 minutes, then dry immediately with a second cloth. Never use silicone polish, abrasive cream, or high-pH cleaners — they break down cross-linked polyurethane coats and trigger the surface warranty exclusion. The written cleaning instruction card shipped inside your order crate lists 4 safe products stocked at FairPrice outlets. Buff gently along the grain, never across, to preserve the hand-rubbed gloss sequence.

Choose a floor lamp with shade sitting between 145–155 cm from the floor so the bulb aligns with your seated eye level beside a 220 cm headboard. Shorter 130 cm arc lamps get hidden behind the headboard edge and force you to lean forward. A slim brass stem keeps the corridor clearance safe for Tampines HDB night-shift residents walking past your unit at 1 a.m. to the lift lobby.

Showroom display pieces carry a 7-day return window instead of the standard 14 days, because each unit has lived under Foshan showroom lighting and accumulated micro-scratches. We refund 85% of the display price to account for the lost margin, and the S$45 return courier fee applies since you collect from the Lecong address yourself. Book the appointment via showroom@midhill.com at least two working days before visiting the Lecong warehouse.

Custom-made pieces follow a 50% margin, so they are non-returnable for sizing. Before you confirm the order, measure the corridor at the narrowest point and the lift door at your Bedok block — submit the numbers and our Foshan workshop checks the longest packed dimension. If the console exceeds either clearance, production does not start until the design is revised. Standard furniture orders remain covered by the 14-day return window once delivered.

A champagne leather bed uses full-grain hide finished with a pigmented top coat, so direct afternoon sun through a Jurong east window will noticeably lighten panels over 18–24 months. Pull curtains during peak UV hours and avoid silicone polishes — they break down the pigment. With routine care, the structural warranty runs 10 years and the surface finish is covered for 2 years from delivery date.

Choose a dressing table finished with water-based nitrocellulose lacquer rather than older polyurethane systems — it resists sticky fingers, cleans with a damp microfibre cloth, and is free from strong solvent smells in a nursery. Plan a 120 cm-wide model with rounded corners, anchor it to the wall with the supplied strap, and keep stools tucked under when not in use to free up play space in the bedroom.

Keep the armchair footprint under 80 cm wide and 85 cm deep so the entrance stays usable. A 220 cm-wide HDB corridor needs at least 70 cm clear walkway. Pick a tight-weave performance fabric so muddy school shoes do not stain the cushion. Style with a slim round mirror above and a rattan basket below for shoes — warm up the entry without blocking the door swing during thundery afternoons.

You have 14 days from the delivery date to initiate a return on standard items. Custom orders with a 50% margin, clearance pieces, and assembled mattresses are non-returnable. Email photos and the order number, our team replies within one Singapore working day, and pickup is scheduled within five days. Refunds process back to the original payment method within 7–10 business days, less any courier fees.

Yes. Inspect the carton before signing. Point out crushed corners, water staining, or torn wrap, write "received damaged" on the delivery order, and take timestamped photos. Our courier will return the piece to the depot. A replacement is dispatched once the damage report is filed, typically within five Singapore working days. Concealed damage found after unboxing must be reported within 48 hours for warranty review.

For change-of-mind returns on standard pieces, a S$60–S$120 courier fee applies depending on the item size and your block in Bedok, Tampines, or Jurong. Lift-only blocks without a loading bay may add a S$30 surcharge. Custom orders, clearance items, and assembled mattresses are non-returnable for change of mind. Original delivery charges are non-refundable once the courier has made the trip.

Yes, if the sofa fails the lift or corridor check at delivery and you decline to accept it, the return is treated as a failed delivery — no return fee is charged. We refund the full purchase price including the original 9% GST within 7–10 business days. To prevent this, send your lift door width, lift depth, and the narrowest corridor point before ordering so our workshop can confirm packed dimensions.

MIDHILL holds a 10-year structural warranty that covers broken legs, snapped slats, and frame joints under normal use. Photograph the broken part, note the order number, and email the batch ID printed on the crate label. Replacement legs ship from our Foshan workshop within seven Singapore working days. Surface wear, water marks, and damage from impact or standing water are not covered under the structural clause.

Warm whites like Dulux Timeless Greenery or Jotun Smooth White 1628 keep the room calm against a white oak bed. Avoid cool greys in low-light bedrooms — they make the space feel smaller. Pair with sand-coloured linen bedding, a black arched floor lamp, and one fiddle leaf fig in a rattan basket. This palette suits Scandinavian and Korean minimal looks common in Tampines 4-room flats and Punggol condos.

Pick a rug at least 200 cm wide so both front sofa legs sit on it — anything smaller looks like a doormat in a condo living room. In Tampines 4-room flats, a 250×300 cm jute or wool-blend rug grounds the seating zone without crowding the TV console. Avoid rugs that extend under dining chairs; the contrast reads as hidden underfoot and visually shrinks the room layout.

Avoid pairing a dark walnut dining set with cold grey walls, chrome pendant lights, and black dining chairs — it fights the warmth. In a Punggol condo, balance the wood with off-white walls, brass hardware, and boucle or leather chairs in cream. Skip oversized art; pick one 60 cm round mirror above a sideboard to bounce daylight into the dining zone. Keep the centrepiece low so conversation flows.

Mattresses ship flat-packed from our Foshan workshop and are excluded from the 14-day return window once the vacuum seal is opened, for hygiene reasons. Unopened sealed mattresses in original wrap can be returned within 14 days with a S$90 courier fee. We recommend visiting our Lecong showroom by appointment to test firmness and ticking materials before ordering, especially for side sleepers needing shoulder relief.

Tight-weave performance fabric with a rub count above 30,000 Martindale handles muddy paws, spilled milk, and sticky fingers in a family living room. Removable, washable covers at 30°C are more practical than dry-clean-only linen in a Tampines 4-room flat. Avoid loose weaves and boucle in entryways — pet hair embeds and daylight in afternoon windows fades the lighter cushion fibres faster than darker covers.

Stone and mirror panels travel vertically in padded slots with polished faces never touching each other. The rigid crate base matters more than extra panel thickness — it absorbs stacking compression and racking during the sea voyage from Foshan. Desiccant matched to cargo volume and a vapour barrier control mould during Singapore's humid unloading window. Inspect the crate base at delivery before signing the delivery order.

Yes. Production passes multi-stage inspection with batch records, and you can request dated photos for your specific order before shipment. Email the sales agent the order number, and they forward pictures of the frame assembly, sanding, lacquer sequence, and final crating. This is standard practice at MIDHILL — buyers who arrive at the Lecong showroom with a dimension schedule leave with a written specification sheet.

Old furniture disposal is not included with standard delivery. Our courier team can arrange a separate pickup at S$80–S$160 depending on the item size and your block in Bedok, Tampines, or Jurong. Book at least three Singapore working days ahead. HDB corridor clearance rules apply — items left outside the unit for too long may incur a refuse removal fine from the town council.

If you paid the 9% GST on a S$2,000 order, the refund returns the full S$2,180 to the original payment method within 7–10 business days, provided the item meets the 14-day return conditions. Custom orders, clearance pieces, and assembled mattresses are excluded. Return courier fees and original delivery charges are deducted before the refund processes, so keep the carton until your refund clears the statement.

A 150–160 cm arched floor lamp in matte black or brushed brass pairs well with Japandi sofas because it draws the eye upward in low-ceiling HDB flats. Pick a shade in linen or rice paper for diffused light. Avoid chrome or industrial pipe styles — they clash with oak frames. Position behind the sofa arm so the arc clears the seat without blocking corridor traffic in a Tampines 4-room flat.

Yes, you can hold delivery for up to 60 days at no charge. Email the team at least five Singapore working days before the original slot to reschedule. After 60 days, a S$15/day warehousing fee applies because our Foshan workshop needs the storage crate back in rotation. Lift access, corridor measurements, and parking confirmation at your Punggol condo are required before the new delivery date is locked in.

Dust with a soft microfibre cloth weekly, wipe spills immediately with a barely damp cloth, and dry the surface. Avoid silicone polishes, abrasive pads, and high-pH cleaners — most surface warranty claims come from cleaning, not from regular use. A hand-rubbed gloss is a sequence of progressively finer abrasives, paste on a felt block, then buff. A written cleaning instruction ships with every MIDHILL order for reference.

Keep the wall a soft greige (Benjamin Moore Pale Oak or Taubmans Whisper White) and let the bed anchor the room. Skip the matching dresser — use a slim rattan side table, one woven basket, and a 200x300 cm jute rug that tucks 60 cm under the bed frame. Add a linen throw in oatmeal and one black arched floor lamp. In a 4-room HDB at Bedok or Punggol, this combo reads American country without eating floor space.

A standard queen at 152 x 191 cm needs roughly 3 x 2.2 m of clear floor space, including 60 cm walkways on two sides. A platform queen with a 6 cm low footboard works best because it leaves visual room in compact layouts common at Tampines GreenRidges or Jurong West units. Skip four-poster and storage drawers if your room is under 4.2 x 3.2 m, because the drawer pull-out eats the walkway.

Solid oak moves about 2-3 mm across a 200 cm top between December and June here. Run the air-con 3-4 hours daily, leave a 30 cm gap from curtains so air circulates, and never place the table against an exterior wall that gets afternoon rain. Wipe spills within 5 minutes — standing water on oak edges lifts the lacquer within weeks. A dehumidifier set to 55% RH keeps movement in check.

Older Woodlands blocks have corridors around 110-115 cm wide with right-angle turns at the lift lobby. An L-shape wardrobe typically arrives in two crates, each under 65 x 195 cm, so it clears most corridors. Measure your doorway, the lift car interior (usually 140 cm deep x 110 cm wide), and the service lift opening. Our crew brings a 2 m folding rule and checks all three before delivery.

Nitrocellulose lacquer feels thinner, warmer, and is easier to spot-repair — ideal if you like the patina to develop. Cross-linked polyurethane is thicker, more chemical-resistant, and better for dining tops that see daily hot pots. High-touch horizontal surfaces often use a different system from the legs, so the finish behaves correctly at every angle. Ask which system is on the top versus the base before you order.

Go 200 x 290 cm so the rug sits 35-45 cm under the side tables and 25 cm past the foot of the bed. A low-pile wool in oatmeal or warm grey keeps the room cooler than shag. Mid-century oak beds have slim 5-7 cm legs, so the rug visually anchors the frame without hiding it. Avoid round rugs under rectangular beds — the mismatch shows up the moment you add a bench.

Yes — French provincial wardrobes use carved solid hardwood and built-in mouldings that trap moisture if sealed shut. Leave the door slightly ajar 2 hours weekly, run the bedroom air-con 4 hours nightly, and wipe the interior with a dry microfibre cloth monthly. Never use silicone polishes or fe-quat sprays; they soften the nitrocellulose lacquer and cloud the carved details within 6 months.

Most Rivervale Shores service lifts measure 140 cm deep x 110 cm wide x 220 cm tall with a door opening of 90 cm. A queen headboard at 160 cm wide must travel on edge or be unscrewed from the side rails. We email a dimension sheet before delivery day and bring a folding rule. If it does not fit, we rearrange the slats and rails first, then the headboard, never the other way.

Yes — every order passes multi-stage inspection with date-stamped batch records, and we share those photos plus a short video when the set enters final packing. Buyers can request the records for their own order. Photos cover sanding grade, stain match, hand-rubbed gloss step (progressive abrasives, paste on felt block, buff, swirl removal), and crate sealing. Nothing leaves the workshop without the buyer seeing it first.

Scandinavian oak reads pale and neutral, so curtains should add either warm contrast or soft texture. Linen-cotton in oat, dusty sage, or warm white works best with morning light at Tampines GreenRidges. Skip pure white (it disappears) and skip heavy black-out fabrics (they fight the airy look). Floor-length curtains hung 5 cm above the floor make the ceiling look 15-20 cm taller.

Our crew lays down 3 mm felt pads and moves the crate on a heavy-duty furniture dolly with rubber wheels. We never drag the bed frame across the floor. If your vinyl has a wood-grain texture, request the 8 mm rubber-base pads at booking — they cost S$12 per set. Lift landings at Punggol and Bedok blocks often have a 2 cm lip, so the dolly matters more than the frame weight.

MIDHILL — Foshan workshop, exporting since 2008 — covers structural components for 10 years and surfaces for 2 years. Slats count as structural. Send a photo with a 1 cm ruler beside the break, plus the batch number stamped on the crate, and we ship a replacement slat in the next consolidated cargo at no charge. Lifetime refinishing is included for the original buyer, which covers wear marks after year 5.

Korean minimal sofas usually come in cool greys or off-white boucle, and walnut leans warm red-brown. Bridge them with a rug in warm beige and one wooden accessory (tray, picture frame, lamp base) in the same walnut tone. Wall paint in Taubmans Whisper White or Dulux Natural White softens the contrast. Avoid putting cool blue cushions on the sofa — they fight the walnut undertones directly.

Yes, for a S$45 disposal fee per piece. Tell us at booking so the truck arrives with space and a disposal bag. The crew will not dismantle a bed frame or carry items down more than one flight of stairs. For HDB blocks without a passenger lift stop on your floor, book the service lift for both pickup and drop-off — otherwise the old mattress may block the corridor and incur a fine from your town council.

Modern Malaysian condo style pairs teak with soft neutrals and one accent. Try Dulux Pale Tuscan (warm clay) on one feature wall, balanced by Taubmans Whisper White on the other three. The accent prevents the room from looking like a hotel lobby. Teak darkens over 18-24 months here, so go lighter on the wall than you think you need — the wood will catch up by month six.

Monitor calibration causes most of the gap. Our website photos are shot under 5500K LEDs, which reads slightly cooler than a Tampines HDB afternoon window. Order the free 5 x 5 cm wood chip if colour is critical — it's S$8 to ship, refundable on your next order. Japandi oak finishes vary between natural, smoked, and whitewashed, and the chip lets you compare under your actual room lighting.

A 150-160 cm arc lamp in matte black with a 40 cm linen shade works at sofa-back height. Place it 90 cm behind the sofa arm so the arc clears the headrest without glare. Skip tall torchiere lamps — they overpower low-profile sofas. For a 3-seater at 220 cm wide, one arc lamp on the right side balances a floor plant on the left and avoids the ceiling fan shadow line.

Yes, full refund within 24 hours of payment, no questions asked. After 24 hours but before production starts (roughly day 5), we refund 90% — the 10% covers material allocation. Once the crate enters the paint queue, custom orders become non-refundable. Stocked sizes like standard 3-door wardrobes stay refundable up to 14 days before dispatch. Email the order number and we confirm within 4 working hours.

Our Japandi frames ship with a slatted base — 14 birch slats spaced 5-7 cm apart, rated for 220 kg total. A box spring is optional and only helps if your mattress is an older innerspring that needs the lift. Skip the box spring for foam or latex mattresses; it raises the sleeping height past 55 cm, which strains shorter users. Slats breathe better in our humidity than a sealed box spring platform.

You have 14 days from delivery to request a return on eligible items. The piece must be unused, in original packaging, and photographed before our courier collects it. Custom or made-to-order pieces, mattresses, and items showing wear, pet hair, or assembly marks are non-returnable. Refunds hit your original payment method within 7 working days after our QC team in Lecong signs off. Return courier fees are deducted from your refund.

Yes, within 14 days, but only if it is unassembled and resaleable. Measure your corridor first — most HDB service lanes are around 90 cm wide and lifts roughly 1.1 m deep. Photographic proof of the obstruction speeds up the courier inspection. Custom upholstery ordered in the wrong size is non-returnable, so request our fit template before confirming.

Target a 180–200 cm 3-seater sofa (depth under 95 cm), a 110×60 cm coffee table, and one slim TV console no longer than 150 cm. Skip the bulky recliner — it eats 1 m² you do not have. Mount the TV to free floor space, and choose a round dining table (110 cm) for 4 to soften the corridor flow at Jurong or Tampines flats.

Once our QC team in Lecong inspects the crate and confirms the table is unused, unassembled, and free of scratches, the refund posts within 7 working days to your original payment method. Weekends and Singapore public holidays do not count. You will receive an email confirmation the moment the refund is queued.

Yes, if you notify us within 14 days and the chair is unused. Send two photos — one in daylight, one under your room light — so we can assess colour variation versus true defect. Slight tone shifts on solid ash or oak are natural and not grounds for return. Approved refunds return to your card within 7 working days after QC clearance in Foshan.

Nordic dining chair orders shipped to a Malaysian address carry the same 10-year structural and 2-year surface warranty as Singapore orders. Free shipping applies over US$350. A 14-day return window is available from the delivery date at your Johor Bahru or KL address, with the original export crate required for any courier collection.

Prices listed on our Singapore site already include 9% GST, so the price you see is the price you pay at checkout — no surprise line item. Free delivery kicks in over US$350 (about SGD 480). Browse Japandi, boucle, and rattan accent chairs from 79 cm seat height, with 14-day returns if the colour or comfort does not suit your room.

Yes, a European king bed for rental setups ships flat-packed in our export crate with desiccant matched to cargo volume and a rigid base to handle stacking. The 180×200 cm frame fits most HDB master bedrooms at Tampines or Punggol. Free delivery applies over US$350, GST is included, and the 10-year structural warranty transfers to the tenant named on the invoice.

Scratches to your floor from your own assembly are not a product defect and not covered. We do ship a written felt-pad set and floor-protection mat with every wardrobe to prevent this. If the wardrobe itself arrives damaged (documented within 48 hours with unboxing photos), we send replacement panels from our Lecong spare-parts stock at no charge.

Email photos of the packing list, the empty leg cavity, and the carton within 48 hours. We cross-check the dated batch record in our Lecong QC file and ship replacement legs from our spare-parts stock — typically arriving within 10 working days in Singapore. This sits under your 10-year structural warranty; keep the original carton until the fix is resolved.

Yes, within 14 days of delivery, if the queen bed is unused and fully repacked in the original export crate. You pay only the price difference plus a one-way courier fee to your Jurong or Bedok address. Custom-upholstered headboards are non-exchangeable, so confirm dimensions before our Lecong workshop starts cutting fabric.

Minor seasonal movement — 1–2 mm expansion across a 120 cm top — is normal and not a defect. Keep the table out of direct afternoon sun, away from air-con vents, and maintain indoor humidity between 50–65% with a dehumidifier if needed. Wipe spills within minutes and never place hot pots directly on the surface. Surface warranty runs 2 years.

No. A missed delivery slot is not grounds for refusal. We reschedule the next available slot in your area (usually within 3 working days) at no charge. If three consecutive slots are missed, a redelivery fee of SGD 35 applies. The 14-day return window still runs from your actual successful delivery date, not the original order date.