Return Policy — Questions & Answers

Yes, but only if it is unused and the packaging is fully intact. Once bolted together, most suppliers require you to disassemble it professionally before pickup, or they deduct a 15–20% restocking fee from your SGD refund. For a 3-door wardrobe around 180 cm tall, take photos during disassembly to prove no parts are missing. Return shipping from a 4-room HDB in Bedok usually requires two movers and a tail-lift van.

Warm ochre, terracotta, or muted olive cushions complement a charcoal or stone grey sofa without clashing with cool LED lighting. Avoid pure white or neon shades that read clinical against air-conditioned air. Two 45 cm cushions plus one 30 cm lumbar cushion per seat keeps the proportions tidy. Rotate them weekly to prevent uneven wear from constant air-con airflow directed at one side of the sofa.

Stone and marble travel vertically in padded slots inside a rigid-base crate, with the polished face never touching another surface. Inspect the table standing upright on the crate base before signing, and run your hand along the underside edges for hairline chips. Service lifts in Punggol condos typically cap at 1,200 kg, so confirm the table's gross weight with the supplier before delivery day to avoid a stranded crate.

Look for dull patches, swirl marks, or whitening along edges where water has pooled. These signal that abrasive cleaners, silicone polishes, or magic erasers have broken the nitrocellulose or PU topcoat. Direct heat from a hot cup or a window with strong afternoon sun causes similar clouding. MIDHILL surface warranty covers two years against finish defects, but excludes damage from standing water, silicone sprays, or harsh chemicals.

Don't pick a chair deeper than 50 cm or you'll block the corridor in your Tampines HDB. Avoid chairs with sharp back edges that catch on bags; a 5 cm radius is safer. Skip untreated rattan — it sags in our 85% humidity within a year. Choose solid rubberwood or beech with a cross-grain seat, finished in moisture-cured polyurethane. Confirm the chair passes a 100 kg static load test if the supplier claims it.

Yes, if you live with cats or dogs, ask for a sofa with a removable, washable cover in tight-weave polyester or crypton-treated fabric. Loose weaves snag on claws within months. Avoid pure linen; it absorbs pet odour and stains fast. Tight seats with a 15 cm clearance under the frame let you sweep fur out, while a kiln-dried hardwood frame resists the humidity that warps cheaper sofas. MIDHILL frames carry a 10-year structural warranty.

Yes, request the multi-stage inspection records with dated batch photos for your specific order before the crate leaves the Foshan workshop. MIDHILL keeps these records per piece, including raw timber grading, sanding pass, lacquer sequence, and final packing. Buyers who ask for them typically receive them within two working days. This protects you against receiving a mis-finished or mis-sized item halfway across the world.

Yes, every MIDHILL dining set ships with a 10-year structural warranty on frames and joinery, plus a 2-year surface warranty on lacquer and finishes. Lifetime refinishing is available at cost from the Foshan workshop. The Foshan-based maker, established 2008, exports to over 15 countries and keeps dated batch records per order. Free shipping applies to orders above US$350, and 14-day returns remain valid for Singapore buyers.

Orders shipped within Singapore can be returned within 14 days of delivery, provided the item is unused, in its original export crate, and accompanied by the dated batch inspection record. For a dining table above S$450, we arrange a reverse logistics pickup from your HDB flat in Tampines or Bedok at no charge. Refunds are processed to the original payment method within 7 working days, minus any GST component already remitted.

Yes, the 14-day return window covers size mismatches too, not just defects. Measure door widths, lift openings, and corridor turns before delivery. If the wardrobe clears the service lift at your Punggol condo but fails inside the master bedroom, photo evidence is required within 48 hours. A replacement unit is dispatched, or a full refund is issued once the original crated unit is collected.

Report any hairline crack within 48 hours of uncrating by emailing photos and the batch record shipped with your order. The 14-day return window covers transit damage. For solid wood sideboards, a single crack under 5cm can usually be filled and refinished on-site under the lifetime refinishing clause, rather than a full return, keeping your S$50–S$120 dispatch cost down.

Midhill ships dressing tables from its Foshan workshop to Singapore with a 10-year structural warranty and a written cleaning instruction sheet included in every crate. Orders over US$350 ship free, and the Lecong showroom offers two working days of evaluation plus five days to a specification if you arrive with a measured floor plan of your Jurong or Punggol bedroom.

HDB corridor minimum is 1.2m wide; older blocks run tighter at 1.1m. A standard queen-size wardrobe at 180cm wide will not pivot through without partial assembly. Order flat-pack versions with split panels under 60cm, or request our white-glove crew to disassemble and reassemble inside the bedroom. Measure the lift door (typically 2.1m high, 0.9m wide) before confirming any order above 200cm tall.

For a king bed (180cm x 200cm) in a compact Singapore bedroom, choose a 240cm x 330cm rug placed two-thirds under the bed with 60cm exposed on three sides. In HDB flats with doors opening inward, anchor the rug at least 30cm from the door swing. Wool or wool-blend holds up better than cotton under our humidity; cotton flattens within 18 months under air-conditioning cycles.

Midhill exports to 15+ countries including Canada from its Foshan workshop. A post-modern extendable dining table (180cm closed, 240cm extended) in sintered stone or ash veneer ships via Vancouver port in 35–45 days. Orders over US$350 ship free; 10-year structural warranty applies, and the Lecong showroom offers specification reviews within five working days for Canadian buyers flying in.

For a balcony-facing master bedroom in a Punggol or Jurong condo, choose a low platform bed under 35cm tall in white oak or ash. Low frames keep the sightline to the balcony open and reduce dust accumulation near sliding doors. A 150cm queen works in rooms from 10 sqm; a 180cm king needs at least 12 sqm. Avoid upholstered headboards — they fade under direct UV within 12 months.

Best show images of finished dining sets are available on Midhill's Lecong showroom archive, viewable by appointment. Each image is linked to a dated batch record so you can verify the exact grain pattern, lacquer sheen, and leg profile you'll receive. Request pre-shipment photos of your own batch during production; multi-stage inspections document every stage for buyer reference.

Standard delivery to a Bedok HDB flat takes 5–7 working days after production clears inspection, plus 2–3 days for the lift booking and corridor access coordination. White-glove service (uncrate, assemble, remove packaging) adds S$80–S$120 depending on unit count. For Punggol or Jurong condos with stricter MCST move-in windows, schedule delivery at least 10 days ahead to secure the service lift slot.

Assembled dining chairs can be returned within 14 days, but they must be repacked in the original export crate to qualify for a full refund. Keep all foam inserts, corner protectors, and the desiccant sachets — these are matched to cargo volume to prevent mould during transit. If you've discarded the crate, a 15% restocking fee applies because we cannot ship the chairs out again safely.

Every Midhill solid wood bed frame carries a 10-year structural warranty covering frame joints, slats, and rails. Surface finishes — lacquer, stain, or hand-rubbed gloss — are covered for 2 years against peeling or cracking under normal use. Lifetime refinishing is included, so a scratched headboard from your Tampines HDB move-in can be sanded and recoated at cost rather than replaced.

Marble and sintered stone tops travel vertically in padded slots with polished faces never touching — a rigid crate base matters more than extra thickness. Inspect the crate on arrival; any corner crush over 2cm means reject at door. Lift the unopened crate (a 6-seater marble top weighs 85–110kg) using four people, not two. The 10-year structural warranty covers delamination but not impact cracks from poor handling.

A single fiddle-leaf fig (under 1.2m tall) in a stoneware pot complements the clean lines of a Japandi ash wardrobe without crowding the floor. Place it where the wardrobe's mirror — if fitted — won't reflect harsh midday sun onto leaves. In air-conditioned bedrooms, water only every 10 days; overwatering causes the lacquer edge to swell within months, which is the most common Japandi wardrobe issue locally.

Re-pack into the original export crate within 48 hours of deciding to return. Keep the crate upright in an air-conditioned room — never in a balcony or storeroom where humidity exceeds 75%. Stack no more than two crates high; export crates are engineered for stacking compression in shipping, but prolonged household stacking can deform corner protectors. Photograph the re-packed crate before pickup for warranty records.

Yes, you have 14 days from delivery to start a return through the MIDHILL policy. The king bed frame ships in two crates totalling roughly 95 kg, so check your HDB lift door (usually 80 cm wide, 2.1 m deep) and corridor turn radius before delivery day. Photo evidence of the colour mismatch speeds up approval, and refund hits your Singapore bank account in about 7 working days after pickup.

Map your bedroom first: door swing, window sill height, and air-con unit all steal wall length. In a 12 sqm HDB room, an L-shape wardrobe typically works at 180 cm along the long wall plus 60 cm return, leaving at least 70 cm of passage. Measure your HDB lift opening (about 80 cm wide) and confirm the wardrobe splits into flat-pack panels under 75 cm each. Order a tape-measure sketch before paying the GST deposit.

Worth it if your living room is at least 3.2 m long and 2.8 m wide; the L-shape eats about 245 cm x 165 cm of floor space. Modular American corner sofas let you rearrange chaise sides later, useful when you shift rental units. Budget S$2,400 to S$4,200 for solid hardwood frames in Singapore retail. Confirm the sectional boxes fit your condo service lift at Punggol before ordering.

Worth it only if your balcony is at least 1.8 m deep and partially covered, because curved loveseat backs need airflow to stop mould in Singapore humidity. A two-seater French neoclassical loveseat measures roughly 145 cm wide, 78 cm deep, and pairs with rattan side tables. Check weight too — solid beech frames hit 38 kg and may exceed some balcony load ratings.

Post-modern master beds lean on sculptural headboards, mixed metal-and-wood detailing, and bold asymmetry, while modern furniture follows clean lines, neutral tones, and minimal ornament. A typical post-modern king bed frame runs 210 cm long with a 130 cm winged headboard; modern frames stay closer to 110 cm. Post-modern pieces suit newer condos in Jurong where bolder feature walls are common.

You have 14 days to log the damage via email with photos of the crate and the wardrobe door. MIDHILL arranges a replacement panel within 14 working days at no extra charge. Refunds are only issued when no replacement is possible. Keep the low-moisture timber crate until inspection, as the packing protects your claim.

Chips from your own move-in are not covered, but transit damage is fully covered within 14 days. Marble tops travel vertically in padded slots, so any horizontal crack visible on arrival must be photographed before the delivery crew leaves. Submit four angles plus the crate label, and MIDHILL dispatches a replacement top within 21 working days to your Singapore address.

Sale items still carry the standard 14-day return window starting from delivery day, not order day. Fabric sofas must be unused, with the original plastic wrap on the cushions and the desiccant packets still attached. A 10 percent restocking fee applies, deducted from your Singapore bank refund within 7 working days after pickup.

Standing water on edges is the usual culprit and voids the surface warranty, but transit swelling is different. Photograph the leg joint and the crate humidity card within 24 hours. MIDHILL replaces affected legs free under the 2-year surface clause if the swelling is from cargo humidity, not your home. Keep the vapour barrier bag for evidence.

Replacement parts under warranty are zero-rated for GST in Singapore, so you pay nothing extra. Only the initial purchase price carries the 9 percent GST. If you order a non-warranty spare like a drawer runner, GST is added at checkout, and your invoice doubles as a customs document for the Foshan workshop.

Yes, you can cancel any time before the crate leaves Foshan, which is usually within 5 working days of order confirmation. Email the sales rep with your order number, and your S$ deposit is refunded to your Singapore bank account within 7 working days. Once the container is sealed at the Lecong workshop, the 14-day return window applies instead.

Soft sage green curtains about 2.4 m tall pair well with cream French provincial sofas without competing with the carved wood trim. In Singapore, pick a polyester blend that resists mould in our humidity; avoid heavy velvets that trap damp. Hang the rod 15 cm below the ceiling to lift the eye and balance the sofa's 95 cm back height.

A slim black floor lamp with a paper drum shade, around 150 cm tall, suits Japandi wardrobes without crowding the bedside. Place it 30 cm behind the wardrobe corner to throw soft light onto the wood grain. In Singapore HDB rooms, warm 2700K bulbs mask the yellow tone of beech better than cool white.

Pick a rug at least 200 cm x 290 cm so the front legs of the sofa sit on it, anchoring the seating zone. In Singapore's humid climate, choose a cotton-wool blend with a non-slip underlay; full rubber backing can trap moisture against your marble floor. Avoid rugs narrower than 180 cm, which make the sofa look like it is floating.

Warm terracotta or muted ochre cushions lift a grey sofa without clashing with the neutral base that Malaysian condo interiors favour. Stick to two cushions per seat to avoid clutter, and rotate weekly so sunlight fading stays even on the sun-facing side. Linen covers breathe better in Singapore humidity than tightly woven velvet.

A parlor palm or bird's nest fern suits Scandinavian wardrobes because both tolerate the lower indirect light beside wardrobes. Use a 25 cm white ceramic pot to echo the wardrobe's pale oak. In Singapore, water only when the top 3 cm of soil feel dry to stop root rot in our climate.

Avoid buying before measuring the lift door and the staircase turn at your block. King bed frames typically measure 198 cm x 212 cm and will not fit older HDB service lifts. Skip headboards taller than 110 cm that crowd the air-con blower. Confirm flat-pack panel weight stays under 35 kg per box for safe carry-up to high floors.

Use a soft microfiber cloth with a pH-neutral cleaner weekly; never spray silicone polish or bleach. Wipe standing water off within 60 seconds because nitrocellulose lacquer edges swell fast in Singapore humidity. Place felt pads under all ceramics to stop heat transfer marks. The cleaning sheet shipped with your order lists the exact approved brands.

Yes, every order carries dated batch records, and the sales team can email you photos of your wardrobe mid-production, packed, and loaded. Ask at quotation stage and the workshop responds within 2 working days. This is especially useful for Singapore buyers ordering custom dimensions, because you confirm the wood grain direction before the crate is sealed.

Most Punggol service lifts measure about 1.2 m deep and 0.9 m wide with doors around 80 cm, so a flat-pack queen wardrobe panel of 60 cm clears easily. Confirm each panel length stays under 2.1 m because taller pieces cannot stand upright inside the lift. The Lecong showroom can re-cut panels if your lift is smaller than standard.

The 10-year structural warranty and 2-year surface warranty travel with the serial number, so the original Singapore reseller handles your claim. Email the invoice, photos, and batch number, and the reseller escalates to the Foshan workshop within 3 working days. Lifetime refinishing at cost is available at the Lecong showroom by appointment.

Returns are free only when MIDHILL arranged the original delivery to your door. You handle the drop-off to the warehouse yourself for change-of-mind returns, which is tough on the 28th floor without a cargo lift. For faulty items, the courier team handles pickup door-to-door at no charge, including the GST on the replacement.

Standard delivery to a Tampines HDB takes 14 to 21 working days from the Foshan workshop, including sea freight and Singapore customs clearance. Express air shipping cuts this to about 9 working days for an extra fee. The courier schedules a 2-hour slot and calls 60 minutes before arrival to your block.

Colour exchanges count as a return and new purchase, so the 14-day window applies from your original delivery date. New chairs ship from the Foshan workshop within 14 working days. Stock colour changes are zero-rated for GST under warranty swaps; custom recolours carry the 9 percent GST as a fresh order.

Yes, the 14-day return window starts the day the two-man team finishes delivery to your Tampines flat. The bed must be repacked in the original export crate — engineered for stacking compression, racking and edge impact — so the desicc pallet and vapour barrier stay intact. Used or assembled beds are not eligible. Photo evidence of the corridor measurement (typical HDB corridor is about 1.2 m wide) helps claims.

Custom orders, including bespoke modern light luxury walnut headboard units and made-to-size dining tables, follow the same 14-day return policy measured from the delivery date shown on your MIDHILL invoice. You need the original export crate, low-moisture timber base, and vapour barrier untouched. Bespoke sizing for Punggol condo door frames (usually 0.9 m clear opening) is non-refundable once production starts; the 10-year structural warranty still applies.

Humidity swelling on solid ash edges counts as a defect, not wear, so it falls under the 2-year surface warranty, not the 14-day return. Photograph the edge with a ruler, then wipe with a dry microfibre cloth. Avoid silicone polishes and standing water on edges — that's what actually drives warranty claims. MIDHILL's batch records and dated inspection photos can be requested for your specific crate.

You get a refund if the sofa was never brought into your home, measured against the service lift clear opening (typically 1.6 m deep x 1.2 m wide in Jurong East condos). If the two-man delivery team couldn't complete placement because the sectional exceeded the lift, the 14-day return still applies. A pre-delivery lift measurement form must be filled in; without it, the order is considered accepted at the door.

Return shipping is free when the original order exceeded US$350 and the item is in its original export crate. For HDB pickups in Tampines, Bedok, Jurong and Punggol, the two-man team collects from your ground-floor lobby, not up the stairs. If you've disposed of the desicc pallet and vapour barrier, MIDHILL deducts the repacking cost (around S$80-150) from your refund. The 14-day clock still applies.

Same-colour exchanges are accepted within 14 days if the chair is unused and the export crate is unopened. Cross-colour exchanges count as a new order at Singapore GST-inclusive pricing, with a fresh production batch and new dated inspection records. MIDHILL's Lecong workshop treats each batch separately, so mixing batches under one dining table may show finish variation after six months in air-conditioned rooms.

For a queen champagne ash wood bed frame in a 10 sqm HDB, choose a 200 x 250 cm wool rug — it tucks 30 cm under the bed and leaves 50 cm of bare floor on each side, which visually widens the room. Avoid 300 x 400 cm rugs; they swallow the floor in Tampines three-room flats. The ash grain reads warmer against natural undyed wool than against patterned synthetics.

Mould damage is excluded from the 10-year structural warranty because it's a storage condition, not a manufacturing fault. The export crate uses low-moisture timber plus desicc matched to cargo volume plus a vapour barrier specifically to prevent this in Singapore's tropical climate. If mould forms inside an unopened crate within 14 days of delivery, MIDHILL replaces the piece free; after unboxing, the 2-year surface warranty only covers finish breakdown.

Choose Farrow & Ball 'Setting Plaster' or a similar muted terracotta — it warms the room without darkening it the way forest green would in a 9 sqm HDB. Avoid pure white; it makes the walnut grain look orange under LED 4000K bulbs. A single accent wall behind the headboard, finished in cross-linked polyurethane (not nitrocellulose lacquer) for humidity resistance, holds up against Tampines afternoon sun.

Don't accept a marble top that travelled flat in the crate — MIDHILL ships stone vertically in padded slots with polished faces never touching, so inspect orientation on arrival. Check that the rigid crate base (not extra foam thickness) absorbed the point loads. Photograph the slab under raking light before signing; any corner chip voids the 14-day return. Keep the tabletop on a humidistat-controlled room below 65% RH for the first month.

Once the two-man pickup team confirms the crate condition at your HDB lobby, refunds reach Singapore bank accounts within 7-10 working days. The original GST amount (9%) is refunded in full. PayPal refunds post within 3 days but may queue for currency conversion. If your dated batch inspection record shows transit damage, MIDHILL processes the refund the same day the photos are verified.

No. Once the wardrobe is assembled, MIDHILL's 14-day return window closes because the export crate, vapour barrier and desicc cannot be reused. The 10-year structural warranty still applies to joinery, but finish disappointment is not a defect. Request free material swatches (around S$12 each, refundable on order) before delivery — Lecong sends them within five working days of a specification request.

A 150 cm arc floor lamp with a marble base works beside a modern light luxury walnut headboard — the arc clears the nightstand without a wall mount. Avoid tall torchiere lamps; they cast harsh overhead light that exaggerates walnut grain in air-conditioned Singapore bedrooms. Choose a warm 2700K LED bulb to keep the lacquered surface from drying at the edge.