Return Policy — Questions & Answers

Pick cushion covers in muted patterns — sage, terracotta, or faded blue — that hide paw prints, crayon, and soy sauce drips far better than solid light grey. Performance linen or cotton-blend covers zip off and machine-wash, which matters in a HDB where window ventilation beats air-con drying. Limit yourself to three cushions; more looks cluttered in a 12–14 sqm living room.

Yes, transit damage is fully covered and the process is straightforward — photograph the crate and the piece within 48 hours of delivery, keeping all packaging. MIDHILL arranges pickup at no cost and ships a replacement, since each order carries date-stamped batch records we can trace back to the Foshan workshop. MIDHILL has exported from its own Lecong facility since 2008, and the 10-year structural warranty applies from the replacement delivery date.

That smell is residual solvent from the nitrocellulose or polyurethane lacquer — normal for the first 21–35 days in an air-conditioned room, longer if you keep windows shut. Air out for 8 hours daily during the first week, and avoid placing clothes against the panels. Smell persisting past 60 days suggests the finish was applied too thick; contact us with batch photos and we will arrange inspection under MIDHILL's lifetime refinishing service.

Yes. Email photos of the damaged chair, the carton, and the courier label within 48 hours; we cross-check the batch record to confirm transit damage versus factory defect. Pickup is scheduled within five working days at no cost, and we ship a replacement chair from the Foshan line. You keep the other five chairs — no need to return the full set and wait for a refund.

Choose warm linen in oatmeal, soft cream, or a faded botanical print — these complement the bed's turned posts and panel detailing without competing. Avoid cool greys and stark white, which clash with honey-toned wood. In a west-facing Bukit Batok or Jurong unit, add a black-out lining to stop UV haze on the lacquer within the first two years.

Measure width at three points (top, middle, bottom of the corridor), the ceiling height, and the diagonal of any 90-degree turn — the diagonal is the real constraint, not the width. HDB corridors run 1.2–1.5 m wide and 2.4 m high, but the turn near your unit door often drops to 1.0 m diagonal. Photograph every measurement with a tape visible; send the sheet before production so we can split the wardrobe correctly and avoid a failed delivery.

Yes. Our Singapore lorry is 4.2 m tall including container, which fits standard Bedok condo loading bays (4.5 m clear). For newer condos with 3.8 m limits, we use a smaller van and split orders into more crates — there is no surcharge for the extra handling. Confirm your loading bay clearance at booking; if access is below 3.5 m, we hand-carry from a public lot, which adds S$120 and 90 minutes.

A single ZZ plant or peace lily in a stoneware pot in bone or muted clay suits Japandi styling — it adds softness without visual noise. Keep the pot under 25 cm diameter so it does not crowd the 60 cm-wide leg space. Place it where natural light hits for at least four hours; deep corners stay damp and breed fungus gnats in Singapore's climate.

Production takes 25–35 days for custom dimensions after the specification is signed off, plus 14–18 days sea freight from Foshan to Singapore, then 3–5 days for local delivery and lift booking. The Lecong showroom shortens this: two working days to evaluate a shortlist, five days to reach a written specification. Budget roughly 6–8 weeks door-to-door for a custom piece; in-stock items ship in 14 days.

Most American country 3-seaters run 210–230 cm wide × 95 cm deep, so they break into a 110 cm seat module and a 100 cm chaise module for delivery. Punggol HDB corridors (1.2–1.5 m) accept both pieces, but the turn at your unit door must allow 1.1 m diagonal. Confirm with photos before ordering; we can re-engineer the split into three modules if your corridor is below 1.2 m.

Yes, our 14-day return window covers that scenario. A French desk is typically 140cm wide x 70cm deep x 75cm tall, and most HDB corridors in Tampines blocks are about 1.2m wide, so measure doorways first. If it physically won't enter, email us within 48 hours of delivery with corridor photos; we arrange reverse logistics at no extra fee. Custom lacquered desks incur a 30% restocking charge because they cannot be resold as stock.

Custom L-shape wardrobes for dining room use are made-to-order, so they fall under our made-to-measure returns clause. You can cancel within 48 hours for a full refund; after production kicks off (usually day 3), a 30% restocking fee applies. Because L-shape units are bulky, reverse logistics within a Punggol or Jurong condo costs about S$120-S$180, deducted from your refund. We strongly recommend booking a free site measurement before ordering.

An Italian light luxury king bed emphasises upholstered headboards in cream bouclé, soft curves, and champagne-metal feet, usually 180x200cm. Modern furniture (Scandinavian, Japandi, Korean minimal) uses straight lines, pale oak or walnut veneers, and slim profiles. Italian light luxury suits a 20 sqm master bedroom in a Punggol EC; modern pieces suit smaller 12 sqm HDB bedrooms. Price gap is roughly S$1,800-S$3,500 for a comparable king bed.

You have 14 calendar days from delivery to initiate a return on a grey full-grain leather loveseat. Colour perception shifts under Singapore's bright afternoon light versus showroom lighting, so we photograph the hide batch before shipping and send you a swatch reference. If it truly looks off, email photos within 48 hours; we cover the reverse courier fee (about S$90-S$130 for a 2-seater within mainland Singapore). Refunds process within 7 working days after the item reaches our warehouse.

For change-of-mind returns on dining chair sets (4-6 chairs), the buyer covers reverse courier fees, typically S$70-S$110 within Jurong, Bedok, or Tampines. If the return is due to a manufacturing defect (uneven joints, cracked lacquer, wobble over 3mm), MIDHILL covers the full courier cost. Photographic evidence is required within 48 hours of delivery, and a third-party inspection may be arranged at our cost before pickup.

MIDHILL's structural warranty runs 10 years; surface finish 2 years. Cracking within the first 6 months is almost always humidity-related (below 55% or above 75% RH). Email us clear photos of the crack plus a hygrometer reading from the room. Our Foshan workshop, operating since 2008, reviews the claim within 5 working days. Approved claims include pickup, repair, and redelivery at no cost. Lifetime refinishing is available at cost after the 2-year surface warranty expires.

Yes, if our pre-delivery survey confirms the lift cannot accommodate a king bed frame (typically 190x210cm packed, 75-95kg), you may cancel within 14 days for a full refund minus the actual courier fee already incurred. Punggol condo service lifts usually measure 1.5m deep x 1.8m wide with a 1,000kg load limit, but older blocks like Waterway Ridges vary. We always confirm lift specs before despatch from our Foshan workshop.

For a queen bed (152x190cm) in a 10 sqm HDB bedroom, choose a rug at least 200x290cm so it extends 50-60cm beyond the bed's sides and foot. In Singapore's humid climate, go for low-pile wool-cotton blends or flatweave cotton dhurries; they dry faster after accidental spills. Avoid deep shaggy piles; they trap moisture and develop mildew within weeks, even with daily air-conditioning running. Neutral jute or ivory flatweave suits most condo palettes.

For change-of-mind returns on a 2-seater sofa (roughly 160-180cm wide, 60-80kg), the buyer pays return shipping, usually S$110-S$160 within Bedok, Tampines, or Jurong depending on stair access. If the return stems from a verified manufacturing issue such as uneven stitching, fabric pilling, or frame wobble exceeding 5mm, MIDHILL covers the full reverse logistics fee. Photos and a short video are required within 48 hours of delivery.

Yes. Our Lecong (Foshan) showroom is available by appointment, and we ship a video walkthrough plus 12-15 high-resolution photos of your exact dining table batch before despatch. For custom dining tables above S$1,800, we also send dated batch records and workshop photos showing the timber selection, joinery, and hand-rubbed gloss finish sequence. MIDHILL has exported to 15-plus countries since 2008, and this transparency is how we handle long-distance buyer confidence.

Buy from a workshop that uses low-moisture crate timber, desiccants matched to cargo volume, and a vapour barrier. MIDHILL's export crates are engineered for stacking compression, racking, edge impact, and point loads, which is why damage rates sit below 0.6%. Any visible damage must be photographed on the pallet before the courier leaves; claims filed after unpacking are usually declined. Free shipping kicks in above US$350, roughly S$470, which most Singapore bed frames exceed.

For a 1990s 4-room HDB in Bedok or Ang Mo Kio, corridor and doorway widths are usually 0.9-1.1m, so choose a bed frame that ships flat-pack with the headboard detachable. A queen platform bed (152x190cm) with bolt-on headboard posts under 25cm wide works best. MIDHILL confirms measurements before production; avoid upholstered headboards that arrive fully assembled because they rarely clear older HDB turning radii at staircase landings.

Abrasive cleaners, high-pH degreasers, silicone-based polishes, and standing water on edges all void the surface warranty. Most warranty claims we see come from cleaning habits, not actual use. Use a slightly damp microfibre cloth, then dry immediately. A written cleaning instruction ships with every MIDHILL order from our Foshan workshop. Direct heat from hot pots or rice cookers also damages the lacquer; always use a trivet mat, especially in Singapore kitchens.

After a buyer arrives at the Lecong showroom with a dimension schedule, MIDHILL's spec team evaluates a shortlist in two working days and finalises a specification within five working days. Buyers who arrive with measurements leave with a specification; buyers without measurements usually leave with a rough brief that takes another 7-10 days to firm up. This is why our Foshan team encourages Singapore buyers to bring HDB floor plans or condo unit layouts to every consultation.

Most Punggol condo service lifts measure 1.5m deep x 1.8m wide x 2.3m tall with a 1,000kg load, which fits a queen wardrobe (typically 180x60x210cm packed) when shipped vertically. MIDHILL, operating from Foshan since 2008, sends mirror and stone panels in padded vertical slots with polished faces never touching each other. Confirm your block's specific lift dimensions before ordering; older Punggol blocks like Treasure Crest have slightly narrower lifts.

A 2.4m lacquered console is risky for a Bedok HDB main door, usually 0.9m wide x 2.1m tall, even tilted diagonally. MIDHILL splits consoles above 1.8m into modular sections that bolt on-site, avoiding the fit issue entirely. Production passes multi-stage inspection with dated batch records, and a buyer can request the records and photos for their order before despatch. Custom lacquered pieces also incur a 30% restocking fee if returned for non-defect reasons.

After your dining chair set arrives at our warehouse, refunds process within 7 working days via the original payment method. To speed things up, email the return tracking number the moment the courier collects it, and include your order ID plus bank details (if paying via PayNow). For change-of-mind returns, the S$70-S$110 reverse courier fee is deducted from the refund. Defect returns are refunded in full including the original forward delivery fee.

You have 14 days from the delivery date to request a return for stocked items. The piece must be unused, in its original export crate condition, with the desiccant and vapour barrier intact. Email us your order number, photos of the packaging, and the lift access at your Tampines block so we can schedule a reverse pickup. Custom or modified orders are final sale.

If the sofa genuinely fails the lift and corridor check we approved at order stage, we absorb the return courier cost. If the lift was misdeclared on your side, the reverse logistics fee from Punggol back to our warehouse is borne by you, quoted before pickup. Refund is processed within 7 working days after the piece passes our receiving inspection.

Custom lacquered consoles are made to your confirmed dimensions, so they fall outside the 14-day return window. Before we cut any panel we send a CAD drawing showing the 24mm thickness, edge profile, and the service lift opening at your Bedok block for your written sign-off. Once that sign-off is logged, the order is non-returnable and non-refundable.

Keep the original low-moisture export crate, the fitted foam corners, and the desiccant sachets. Wrap the piece in the vapour barrier it shipped in, never in bubble wrap directly on a high-gloss face. Stand it vertical during transit, mirror or panelled doors facing the padded slot. Our courier will not collect a return that is repacked in unmarked cardboard.

A French provincial headboard adds about 12-15cm of depth to the bed footprint, so a king frame measures roughly 198cm wide by 215cm long. Worth it if you want a statement wall behind the bed and your Bedok or Jurong corridor can take a 215cm long carton. Skip it if your ceiling is below 2.7m, the curves overpower a low HDB ceiling.

Allow 90cm between the desk edge and the TV console for traffic flow in a typical 4-room HDB. A 120cm x 55cm desk with a 15cm modesty panel keeps the visual weight low against a Scandinavian or Korean minimal sofa. If your living room is under 18 sqm, skip a return on the desk and use a wall-mounted shelf above for the printer instead.

Choose dusty rose, muted sage, or warm taupe linen curtains hung 10cm above the window frame to add height against the carved headboard. Avoid cool greys, they fight the honey oak tones and read flat under Singapore afternoon sun. Floor-length panels pooling 5cm on the ground soften the bed’s formality in a Tampines master bedroom.

All prices on our Singapore site are quoted GST-inclusive at 9 percent. We do not run a GST absorption promo because our margin already factors Singapore duties on imported solid wood furniture. Receipts are issued for every order so you can claim input GST if your furniture is for a registered business address.

Stocked pieces ship within 3 working days from our Singapore warehouse and reach Tampines in 1-2 more days. Custom orders take 35-45 days in production plus 14 days sea freight to Singapore and a final 3-day delivery slot. We book a specific 2-hour window once the lift access form for your condo is confirmed.

Every MIDHILL solid wood bed frame carries a 10-year structural warranty on joints and frames, plus a 2-year surface warranty on the lacquer finish. The warranty covers manufacturing defects, not wear from abrasive cleaners, silicone polishes, standing water on the edges, or direct heat. Lifetime refinishing is offered at cost at our Foshan workshop, return shipping from Singapore quoted separately.

Yes, a single dining chair is returnable within 14 days if it is unused and in its original carton. Send a photo of the colour mismatch and the batch sticker before pickup so we can flag the issue to our QC team. We do not refund the original delivery fee for the single chair return, only the chair price minus a 15 percent restocking fee.

Choose warm white OC-17 or a soft putty like Nippon ND-2105 for a Korean minimal walnut wardrobe. Cool whites like Dulux Timeless turn grey under Singapore’s warm afternoon light and fight the wood grain. Paint a single accent wall behind the wardrobe in muted clay to ground the wood without darkening the room.

Keep the floor lamp between 130cm and 150cm tall for a 2.6m HDB ceiling, the shade should sit at eye level when seated. A 170cm arc lamp fits only if your ceiling is 2.9m or higher, the curve will scrape against Tampines plaster cornices. Choose a linen shade, not metal, to keep the Scandinavian warmth consistent.

We accept PayNow, credit card, and bank transfer for orders below 3,500 SGD. Cash on delivery is not available for furniture because every order goes through a delivery slot booking and a lift access confirmation. A 30 percent deposit secures production for custom pieces, balance is due 3 days before the scheduled delivery window.

Wipe weekly with a damp microfibre cloth and a pH-neutral wood soap, never silicone polish or abrasive cream. Dry the carved edges immediately, standing water lifts the lacquer within weeks under Punggol humidity. Air the bedroom to below 70 percent RH with the air-con dry mode to prevent the carved details from swelling or hairline cracking.

Our small French king bed ships at 195cm long instead of the standard 215cm, saving 20cm of wall depth for tight HDB bedrooms. The headboard height stays at 130cm, tall enough to look proportional, short enough for a 2.6m ceiling. Pair it with a 50cm-wide nightstand to keep the doorway clear in a Bedok 4-room master.

You have 14 days from delivery to request a return on stocked items, provided the sofa is unused, in its original export crate condition, and you can show the dated delivery note. Refunds hit your original payment method within 7 working days after the goods reach our Jurong warehouse. Custom lacquers, Italian light luxury queen bed orders, and post-modern corner sofa configurations cut to your specification are non-returnable, so measure twice before signing off.

If the bed genuinely fails the dimensions we wrote on your order confirmation, we cover the return courier from any HDB block in Bedok, Tampines, Punggol or Jurong. If the bed fits the spec sheet but your corridor, service lift or doorway cannot take it, you cover the SGD 90 to SGD 220 two-man handling fee. Always send corridor width, lift depth and doorway photos before paying the 50% deposit; we will not blame the courier later.

Yes, change-of-mind returns are accepted within 14 days for stocked dining chair sets kept in their original export carton. You arrange the courier; we refund the chair price minus a 15% restocking fee once cartons arrive intact at our Jurong warehouse. Custom fabric on a 6-chair set, or Italian light luxury queen bed orders finished in a non-catalogue colour, are excluded because they were cut to your specification.

Yes, our regular two-man crew books the Punggol condo service lift through your management portal at least 48 hours in advance. Lift depth, doorway and corridor width under 1.1 m will need a hoisting surcharge between SGD 120 and SGD 260 per floor of vertical carry. Send your MCST loading bay rules with the return request so the crew arrives with the right trolley and padding.

Custom-made pieces cut to your specification, including lacquered consoles in a Pantone-matched shade, Italian light luxury queen bed frames in bespoke upholstery, and post-modern corner sofa configurations joined to your room plan, are final sale. Mattresses with removed hygiene seals, clearance pieces marked as-is at the Tampines pop-up, and items damaged by third-party movers after delivery also fall outside the 14-day window.

Reassembly voids the 14-day return unless you use our reverse-assembly service at SGD 180 per wardrobe for customers in HDB flats across Bedok, Tampines and Jurong. Our crew brings the original low-moisture export crate, desiccant and corner guards, then disassembles on site. Self-packed returns in plastic wrap are refused at the warehouse because tropical humidity during transit can warp solid oak panels beyond our 2-year surface warranty terms.

Yes, one colour swap per order is treated as an exchange, not a return, so the 15% restocking fee does not apply. Stocked fabric colours ship from the Foshan factory within 21 days and arrive in Singapore by sea plus Jurong trucking, roughly 5 to 6 weeks total. Custom-dyed covers on a post-modern corner sofa configuration fall outside this exchange path and are non-returnable under the order terms.

Try a muted clay like Dulux Raw Plaster on the feature wall behind the table, then keep the remaining three walls in a clean warm white such as Dulux Natural White. The earthy pink-beige tone complements pale Scandinavian oak without fighting its grain, and it photographs well under Singapore afternoon light. Avoid cool greys above 50% saturation; they read blue-grey under our tropical overcast skies and make oak look yellow.

Choose a 150 to 160 cm arched floor lamp with a paper or linen shade in off-white, planted about 25 cm in front of the wardrobe's leading edge. A slim black or walnut stem keeps the Japandi line clean without crowding your bedside circulation path. Skip industrial tripod lamps with exposed bulbs; they clash with the wardrobe's quiet joinery and cast uneven light across the wood grain on humid nights in Punggol.

Pick a 200 by 300 cm rug and centre it so 40 to 50 cm of rug shows on the left and right of the mattress, with about 60 cm at the foot. In a 10 sqm room this leaves roughly 70 cm of walking space on either side, enough to open wardrobe drawers. Anything larger, such as 240 by 340 cm, swallows the room and crowds the bedside tables in most Bedok BTO layouts we have measured.

For rental HDB units, pick a modular American corner sofa under 240 cm wide with removable, washable covers and a light grey or oat fabric that hides wear between tenants. Check that every module passes a 1.0 m wide service lift door and a 2.4 m corridor turn common in older Bedok and Jurong blocks. Ask the seller for the export carton dimensions in cm before paying the 50% deposit, and keep the crates in storage for end-of-tenancy moves.

Yes, you can cancel within 5 working days of paying the deposit and receive a full refund minus a SGD 50 admin fee, provided production has not started. Once the Foshan workshop issues the cutting list for your lacquered console or Italian light luxury queen bed, the deposit becomes non-refundable because the materials are batch-purchased. We email a production-start photo with the dated batch record so you know the exact cut-off day.

Note the damage on the delivery driver's PDA before signing, then photograph the export crate, the inner padding and the affected surface within 24 hours. Email the images and your order number to care@midhill.sg; we arrange either a replacement part from our Jurong warehouse or a full replacement within 21 days for stocked items. All MIDHILL orders include transit insurance up to the invoice value, and our 10-year structural warranty still applies once the replacement is delivered.

The 10-year structural warranty from MIDHILL covers solid wood frames, joinery and load-bearing rails across dining tables, wardrobes, bed frames and shelving units. Sofas carry a separate 5-year frame warranty on hardwood or steel bases, plus a 2-year surface warranty on fabrics and post-modern corner sofa configurations. MIDHILL has stood behind these terms since opening its Foshan workshop in 2008 and serves customers in 15 plus countries from its Lecong showroom.

Yes, MIDHILL keeps dated batch records at every multi-stage inspection from sanding through final buffing, and you can request the photo set for your specific order at any time after deposit. This includes the progressive abrasive sequence used on your hand-rubbed gloss surface, so you see the actual steps rather than a stock image. Send your order number to care@midhill.sg and we reply within 2 working days, which fits our standard Singapore response window.

We offer three systems: nitrocellulose lacquer for a soft natural sheen that is easy to refinish, cross-linked polyurethane for high-traffic family tables needing extra chemical resistance, and polyester for mirror-grade piano finishes. Vertical legs often use a different system from the horizontal tabletop because wear patterns differ, and the choice affects the cleaning card that ships inside every MIDHILL carton. Our Lecong showroom explains each sample in person by appointment.

Yes, but stone and mirror components travel vertically in padded slots inside a rigid-base export crate, so the corridor, lift and final turning radius on your floor all matter. We pre-survey HDB flats in Bedok, Tampines, Punggol and Jurong when the order includes a marble top above 25 kg, and we add a hoisting surcharge between SGD 180 and SGD 420 for narrow service lifts. Crate weight, not panel thickness, is the constraint our logistics team checks first.