Return Policy — Questions & Answers

We do not run a permanent Singapore showroom; instead our Foshan showroom in Lecong welcomes buyers by appointment, and the team there can evaluate a shortlist of Italian light luxury queen bed options within 2 working days. Buyers who arrive with a dimension schedule for their HDB or condo bedroom usually leave with a full specification within 5 days, including lacquer finish, fabric grade and lift access notes. Travel support is provided on request.

Photograph the damage on the unopened crate within 24 hours and email our team. For dining tables above the 14-day return window, we classify transit damage separately from change-of-mind. A replacement top ships from our Foshan workshop within 14 working days, and our 2-year surface warranty covers lacquer peeling, not impact marks. Keep the export crate until inspection is done.

Custom pieces are non-returnable, but we lift the burden before production. Send your service lift inner dimensions (depth, height, door width) and we model the wardrobe panels to clear them. Lift doors in Bedok blocks typically measure 210 cm high by 90 cm wide, so any panel over that is split. Reconfirm measurements on site; on-site mistakes are not covered.

A queen (152 cm x 188 cm outer frame) fits comfortably in 12 sqm with 60 cm of walking space on three sides. A king (183 cm x 213 cm) needs at least 14 sqm, otherwise bedside circulation collapses below 50 cm. For tight Punggol layouts, a storage queen with 30 cm underbed clearance beats a king every time. Always measure your wardrobe swing before committing.

Refunds mirror the original payment, including the 9% GST component. If you paid S$1,090 inclusive, we refund S$1,090. Free shipping over US$350 is a separate commercial discount and is forfeited once the order ships. Refunds clear within 7 working days to the original card once the goods reach our Jurong warehouse.

Our MIDHILL showroom in Lecong, Foshan, exports to 15+ countries and serves Singapore buyers by appointment. Solid oak and ash are kiln-dried to 8-10% moisture content before crating, which is critical against Singapore's 80% average humidity. Desiccant matched to cargo volume travels inside the export crate. Plan a 5-day specification review after you send a dimension schedule.

Pick a corner sofa under 180 cm on the long side with a 90 cm chaise, so it tucks into a 3 m x 3 m kids room without blocking the door swing. Removable, washable covers beat fixed upholstery when biscuits and Milo appear daily. Round corners prevent shin injuries. Avoid metal legs on vinyl flooring, they dent the surface within months.

Keep the nightstand under 45 cm wide and pair it with a slim rattan lamp instead of a ceramic base, the visual weight drops instantly. Stick to one warm paint colour like Dulux White On White or Jotun Soft Linen across the wall so the turned legs read as feature, not clutter. A 150-linen table lamp clears the bed edge by 35 cm.

All extendable headboards ship flat-packed in export crates engineered for stacking compression. The three panels slot together with supplied dowels and an Allen key; allow 25 minutes. Crate weight runs 18-22 kg for a 120-180 cm adjustable unit, manageable through a HDB corridor solo. Hardware sits in a labelled pouch taped to the headboard top.

Choose rounded-corner dining tables with chamfered edges at least 3 mm, and skip glass tops entirely. Anchored bookcases over 100 cm tall prevent tip-overs, mandatory for climbers. MIDHILL uses cross-linked polyurethane on horizontal dining surfaces, more resistant to spilled juice than nitrocellulose lacquer. Request our cleaning instruction sheet before the first wipe-down.

Solid wood varies in grain and tone by batch, this is not a defect under our policy. We share batch photos before shipment so you can approve or reroute. If you decline within 14 days of delivery, return shipping is paid by you, roughly S$45 per chair from a Tampines HDB. Refund posts after the warehouse inspection clears.

Allow 5 working days from pickup to reach our Jurong consolidation hub, then 3 days for inspection. Approved refunds credit within 7 working days to the original card. Total turnaround is typically 15 working days from lobby collection. Photograph the piece before the courier leaves, claims filed after drop-off are harder to support.

Cool off-whites like Jotun Lady 9911 or Nippon Timeless White let pale oak grain read warm rather than yellow. Skip grey or greige, they flatten the timber under Singapore's bluish daylight. Sample two swatches on the actual wardrobe wall, lighting at 9 am versus 3 pm shifts the undertone by a full shade. Ceilings stay pure white for height.

Measure the lift door height and depth, then the inner cabin ceiling. Newer Punggol EC lifts offer 100 cm door width and 230 cm cabin depth, older blocks drop to 80 cm. King headboards over 215 cm tall must ship split. Send us a photo of your lift specification plate before production so we engineer the panel split correctly.

A 150-160 cm arc floor lamp with a slim marble base balances walnut visually without crowding the console. Aim for a linen shade 40-45 cm wide; smaller shades look lost next to chunky walnut grain. Position the base 35 cm from the console front so the arc clears the TV screen by 12 cm. Black or brass stems beat chrome against warm wood.

Pull one accent from existing art or a rug, otherwise muted sage, dusty terracotta or butter cream outperform bold primaries. Keep two cushions at 45 cm and one lumbar at 60 cm x 30 cm so the sofa does not read puffy. Avoid matching the wall paint exactly, cushions disappear. Rotate weekly under humid conditions to prevent moisture-set creases.

Yes, if the cause is a manufacturing or finish adhesion fault, not a chemical stripper or hot pot. MIDHILL's 2-year surface warranty covers lacquer peel and blister; structural cracks from dry timber movement fall under the 10-year structural clause. Send batch records (we keep dated inspection logs) plus photos of the damage. Lifetimes refinishing is offered at cost.

Wipe weekly with a microfibre cloth lightly dampened with pH-neutral soap and water. Never let water pool along the joints, capillary action wicks moisture into the end grain and lifts lacquer. Skip silicone polishes and Magic Eraser-type abrasives, both strip the cross-linked polyurethane topcoat. A written cleaning guide ships inside every crate, photograph it on receipt.

Cancellations before cutting receive a 100% refund within 7 working days. Once the timber is cut, materials are non-recoverable; we retain 30% to cover workshop time and crated panels. Refusing delivery on arrival triggers a 50% restocking fee plus return freight. Email the order number and we send a stage-by-stage timeline so you can decide.

The 14 days start on the delivery date, not the order date, which can be 30-45 days after payment for crated pieces. Notify us by email on day 13 at the latest. The piece must be in original crate, unused, with all hardware pouches. Return shipping from a HDB lobby to Jurong hub runs S$80-160 depending on volume.

Crowding the top with five or six objects, which fights the timber grain. Three zones read cleaner: one tall object (lamp or vase, 35-45 cm), one mid item (books stacked two high), one low tray for remotes. Leave 60% of the surface bare. In a Tampines flat with afternoon sun, the console casts a hard line, position art 12 cm above.

Surface tackiness usually means silicone polish residue reacting with humid air, not a finish fault. Wipe twice with a cloth dampened in mineral spirits, then dry-buff with a fresh microfibre. Cross-linked polyurethane is fully cured at the workshop, so the wood itself is not off-gassing. If tackiness persists past seven days, photograph the area under raking light and email us.

Yes, our error. We collect the queen at no cost and ship the king once warehouse stock confirms, typically 10-14 working days. You do not pay the price difference if the original order matched the paid invoice. If you self-upgraded through the wrong SKU on the website, the price gap and a S$120 exchange freight apply.

Request batch photos and dated inspection records; we keep multi-stage logs for every order. A two-working-day shortlist review narrows options, and a five-day specification review locks dimensions, finish system (nitrocellulose vs cross-linked polyurethane) and crating. Buyers who send a dimension schedule always leave with a confirmed spec, regardless of showroom visits.

Yes, our 14-day return window starts the day the crate lands at your unit. You must keep the export crate, the rigid base and the desiccant packets unopened so the wood stays in resellable condition. Email us two photos (corridor width and lift door) plus the order number, and we will arrange a 1-2 man pickup in mainland Singapore for a flat S$55 collection fee. Refunds hit your original payment method within seven working days after the warehouse check.

For a family of four in Punggol, a 4-seat sectional with chaise usually replaces a 3-seater plus armchair, so you save roughly 1.2 sqm of floor space. Look for kiln-dried solid wood frames, high-resilience foam wrapped in polyester batting, and removable cushion covers — these drive long-term cost per year down. Check the chaise module is 165cm or shorter so it clears a 120cm service lift door. A good one should last 8-10 years of daily use, making it cheaper per month than a cheap 3-seater replaced twice.

Italian light luxury corner sofas typically cost S$4,800-S$7,200 in Singapore and use corrected-grain leather over a plywood frame. The selling point is the chrome or brushed-steel trim and the slim 88cm arm profile, which suits compact Bedok living rooms. Before paying, check the foam density spec sheet — anything below 32kg/m³ will sag within two years. Also confirm the corner module unbolts into two pieces for HDB lift access; otherwise you risk a failed delivery and a S$120 redelivery fee.

For a queen bed frame weighing 48-55kg, return courier is S$120-S$160 within mainland Singapore, depending on whether the pickup address has a direct truck-loading bay. We cannot collect from floors above the 7th in walk-up blocks; the courier needs ground-level trolley access. Keep all nine polystyrene edge guards and the corrugated sleeve — without them the warehouse applies a 20% repackaging deduction. Refunds are processed within seven working days of inspection, and GST paid on the original order is returned to your PayNow or card.

Custom-colour extendable desks are non-returnable once production begins, because the lacquer batch is mixed to your swatch only. We send a 10x10cm sealed sample within seven days of order; you must approve it in writing before the finishing line starts. If you reject at the sample stage, we refund 95% (the 5% covers the lacquer batch and sample courier). Wood-grain direction, polyester versus polyurethane sheen, and edge profile are all locked in at sampling, so choose carefully before signing off.

Once the returned item clears inspection at our Singapore warehouse — usually 1-2 working days after pickup — we trigger the refund the same evening. PayNow arrives within 60 seconds of release, DBS/POSB cards take 1-3 working days, and AMEX or overseas Visa cards take 5-7 working days. We refund the full product price plus the original 9% GST you paid. The S$55-S$160 return courier fee is non-refundable because it is a third-party charge, not a store deduction.

A mild woody smell on a new oak wardrobe is normal — it is residual terpenes from the nitrocellulose lacquer curing, and it dissipates within 14-21 days in an air-conditioned room. Open the doors daily, run the bedroom AC for two hours, and avoid placing the wardrobe against an external wall where Tampines afternoon condensation can trap moisture. If the smell persists past four weeks, raise a warranty claim with your batch record number; we send a technician to inspect for trapped mould, not just the lacquer film.

Document the wobble on video within 48 hours of delivery, while the courier is still outside if possible. Email the clip plus your batch record number to returns; we ship the replacement leg and four new cam-lock bolts from Foshan via airfreight, arriving in 5-7 working days. You do not need to return the whole table. A MIDHILL American coffee table carries a 10-year structural warranty, so leg-joint failure from normal use is fully covered — just keep the original export crate until installation is complete.

Yes, if the wardrobe genuinely exceeds your lift’s internal dimensions, this counts as our supply error, not a change-of-mind return. Send two photos: one of the lift door with a tape measure, one of the lift car interior. We arrange free reverse logistics within three working days and a full refund including the S$80-S$120 outbound delivery you paid. If you ordered without measuring, a S$90 admin fee applies because we still pay the courier. Measure first: most HDB service lifts clear a 60cm-wide panel only.

For a standard 182x192cm king bed, choose a 240x300cm rug so you get 60cm of rug on each side and 80cm at the foot. Anything smaller looks like a bath mat; anything larger swallows the room. In a 14 sqm HDB master, a flat-weave wool or polyester-viscose blend at 8-12mm pile keeps the AC airflow consistent in humid weather. Avoid jute in ground-floor Tampines flats because it absorbs moisture and smells musty within two monsoon seasons, even with underlay.

A loveseat at the dining end only works if your HDB dining area is at least 3.2m long — anything shorter makes the room feel like a corridor. The ideal loveseat is 140-160cm wide, 85cm deep, with arms no higher than 65cm so it doesn’t block sightlines to the kitchen. In a 90 sqm Punggol condo, place it against the dining wall with a 40cm gap and a slim 30cm console behind for lamps. Skip velvet — it traps cooking smells in Singapore humidity and stains within a year.

Sale items follow the same 14-day calendar as full-price pieces, and the 9% GST-free saving is honoured on the refunded amount. If you paid S$1,000 ex-GST during the budget promo, you get back S$1,000, not S$910. The product must be unused, fully reassembled if needed, and back in the original export crate. Final-floor markdown pieces — anything 40% off or deeper — are marked “all sales final” on the product page, and those cannot be returned for size or colour reasons.

Email us within 48 hours with three photos: the outer carton, the inner rigid base, and the damaged panel. Quote your batch record number, which we can trace back to the specific Foshan production run, the finishing line, and the packing team. We airfreight replacement panels from China in 7-10 working days at our cost, or issue a partial refund if you prefer. MIDHILL has exported from its own Foshan workshop since 2008, and every crate is engineered for stacking, racking, and edge impact, so damage under 2% is rare.

Use a microfibre cloth lightly dampened with water and a pH-neutral soap (pH 6-8). Wipe dry within 30 seconds — never let standing water sit on the edge, because it lifts the nitrocellulose film and leaves a white ring. Avoid silicone polishes, Magic Eraser-type abrasives, and citrus-based degreasers; they break the lacquer bond within months. A written cleaning instruction ships inside every crate; photograph it and keep it. Warranty claims show cleaning damage, not use damage, in about 70% of cases we see.

Warm walnut pairs best with a greige base like Dulux Malt or Nippon Timeless Beige, which softens the orange undertones under Singapore’s 4000K LED downlights. Avoid cool greys — they make walnut look muddy. For a bolder look, try a forest-green feature wall behind the console, but only if your TV is wall-mounted, so the green doesn’t fight the wood. In a Tampines five-room flat with afternoon sun, pick a paint with a satin finish so humidity doesn’t leave tide marks along the external wall.

Partial-assembly returns are accepted, but a S$70 disassembly and repacking fee applies because our warehouse team must reverse the cam-lock bolts and re-tape the edge protectors. Items returned fully assembled in the original export crate skip this fee. We do not collect flat-packed items left on your corridor — Singapore HDB by-laws prohibit bulky items in common areas for more than 24 hours without a permit. Book the return through our portal; the next available pickup slot is usually 2-3 working days out.

Mattress toppers follow a 30-night comfort trial rather than the standard 14-day policy, because the body needs 21 nights to adjust to a new sleep surface. If it still feels wrong on night 30, email us and we collect free of charge from any Singapore address. The topper must be clean, with the original waterproof inner bag sealed, and free of stains or odours. Refunds are issued within five working days of warehouse inspection, including the 9% GST component paid at order.

MIDHILL extendable dining tables carry a 10-year structural warranty on the solid ash or walnut base, a 2-year surface warranty on the polyester or polyurethane finish, and lifetime refinishing at cost at our Foshan workshop. The butterfly leaf mechanism is covered for five years against rail-jam or warping under normal use. Warranty does not cover heat marks from hot pots, water rings from flower vases, or scratches from ceramic plates dragged across the edge — these are avoidable with a felt-based trivet and placemat routine.

Aim for a floor lamp total height of 150-165cm when seated beside a 90cm sofa, so the bulb sits roughly at eye level when you’re upright. The shade should be 30-40cm diameter to throw enough light across a 220cm sofa without glare on your phone screen. A 175cm lamp towers over a 90cm sofa and looks top-heavy in a HDB living room. Choose an arched or angled arm if your Punggol condo lacks ceiling downlights above the reading corner — it directs light where recessed cans cannot reach.

The most common mistake is using four matching cushions — Scandinavian style thrives on an odd number (three or five) and mismatched textures. Combine one linen, one boucle, one flat-weave in oatmeal, sage, and rust, not five different prints. Avoid dark navy or black cushions in air-conditioned rooms; they feel heavy and absorb cold. Another slip: cushions smaller than 45cm look lost on a 90cm-deep sofa. Go 50x50cm or 60x60cm, with down-feather filling that holds shape after 8 hours of sitting.

Bookshelf warping after one wet season usually points to placement against an external wall or direct sunlight exposure, both of which fall outside the 10-year structural warranty. If your unit faces west in a Jurong flat, keep solid wood 30cm off the wall and run the bedroom dehumidifier to 55% RH. Document the warping with a straightedge photo and your batch record; if our records show the batch had proper kiln-drying to 8-10% moisture content, we offer a 40% goodwill replacement panel at cost.

If your order slips past the quoted 18-22 working day delivery window for in-stock pieces, you can keep the order and claim a 5% store credit, or cancel for a full refund including the original S$80-S$120 outbound courier fee. Custom-finish orders follow a separate 35-45 working day timeline stated at order. We text 48 hours before the actual delivery slot and update the driver’s location on the morning of. Singapore HDB courier slots are limited to 9am-12pm and 2pm-5pm by building management, so timing accuracy is rarely our fault.

If damage is noted on the delivery slip and verified by our photo report within 48 hours, we cover the return courier fee in full. If you simply change your mind, the return courier fee for a 3-seater from your Bedok flat to our Singapore warehouse starts from S$120, depending on lift access and floor. Ground-floor walk-up units are cheaper than 12th-floor service-lift jobs.

Nordic armchairs with kiln-dried solid oak frames cope well with our 80% humidity, provided you keep them 30 cm away from the aircon and never place them against an exterior wall. Cushions with removable, washable linen covers handle sweat and spills better than fixed foam. Expect to spend S$650–S$1,400 for a properly joined frame, and avoid MDF cores that swell at the joints.

No. Our courier brings the original export crate and shock-absorbent edge protectors back to your unit. You just keep the foam corner blocks, the desiccant sachets, and the rigid base board — those were engineered for stacking compression and racking. Tossing them out voids the return. If anything is missing, we deduct the repackaging cost from your refund.

Most landlords in Singapore allow a freestanding upholstered or solid oak headboard because it sits behind the bed without wall fixings. Measure the bedframe width first — a queen headboard runs roughly 160 cm wide and 120 cm tall, so it needs the wall space, not ceiling hooks. Request the floor-protector felt pads; they stop the HDB parquet warranty team from flagging scratches at move-out.

Yes. Every MIDHILL listing carries a dimensioned line drawing with overall height, depth, and door swing arc in centimetres, plus an inset showing the piece inside a 3 m x 3 m room for scale. Reply to the order confirmation and our team will send an additional scaled floor-plan overlay. For Punggol condos, ask for the service-lift version, which we draw to 30 cm clearance on the long edge.

Custom lacquered consoles are made to your specification, so they fall outside the 14-day change-of-mind return. We accept returns only for transit damage verified within 48 hours of delivery, or manufacturing defects reported within the 2-year surface warranty. The 10-year structural warranty still applies to the carcass and drawer runners. Order swatches first; the hand-rubbed gloss cannot be reversed once produced.

Most Punggol service lifts measure about 1.2 m deep x 1.8 m tall with a 90 cm door. A flat-packed queen wardrobe box at MIDHILL runs roughly 195 cm x 65 cm x 25 cm, so it fits on its edge. Our pre-delivery survey notes the service lift number and load capacity, and we refuse to dispatch if the box exceeds either. You receive a written confirmation before the truck rolls.

Report transit damage within 48 hours of delivery by WhatsApp photo and video, including the export crate label. Our QC team reviews the batch records — MIDHILL keeps dated inspection logs for every order, so we can match the piece to its production line. Approved claims get a free replacement part or full refund within 7 working days. Late reports shift the claim to the 2-year surface warranty.

Yes, if the new tone is a stocked finish and you request the swap within 14 days. We charge a S$90 restocking fee plus the courier round-trip from your Jurong East unit. Custom-stained tops are final sale. Bring your original delivery receipt and the desiccant pack; missing crate materials mean we cannot accept the exchange under our mould-control policy.

Warm whites with a slight greige undertone, such as Dulux Savanna Honey or Nippon Soft Beige, complement walnut without turning the wall yellow. In a compact 12 sqm living room, paint the opposite wall one shade darker to anchor the 180 cm console. Avoid cool greys; they fight the warm undertones and make the room feel clinical. Test a 1 m swatch before committing.

We arrange it. After your return request is approved, we schedule a pickup slot within 3 working days using our own crew who handle export crates daily. You don't need to drag the piece to the corridor — they bring a trolley, corner protectors, and the rigid base board. Self-arranged couriers void the warranty, because third parties cannot guarantee the mould-control packaging standard.

A genuine kiln-dried oak or ash loveseat with hand-tied springs and removable linen covers starts around S$1,450 in Singapore for 150 cm wide. Anything below S$900 is usually plywood with a veneer face. MIDHILL's loveseats sit in the S$1,500–S$2,200 band and ship free above US$350, with the 14-day return window and 10-year structural warranty included in the invoice.

That's the cross-linked polyurethane cure, not a defect. Indoor humidity above 75% slows the final off-gassing by 3–5 days. Wipe once with the supplied microfibre cloth, ventilate the room for 4 hours daily, and avoid silicone polishes — they permanently haze the surface. The waxiness disappears once the finish fully polymerises, usually within the first week of aircon use.

No. Visible use damage, water rings, and festival stains void the 14-day return policy. Our QC team photographs every returned chair before approving a refund. Surface scratches fall under the 2-year warranty if they expose bare wood, not just lacquer. The MIDHILL written cleaning instruction card explains which cleaners void coverage — silicone polishes and standing water are the two usual culprits.