Confirm before production · Review before dispatch
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★ ★ ★ ★ ★   4.9  ·  142 reviews

Quantity

Confirm first. Produce second.
Cancel for a full refund before your approval, production authorisation and our production-start notice. We share finished-product photos and videos before dispatch.
Cancellation & refunds · Delivery & insurance

Made to order. Production timing is confirmed with you before authorisation.

See delivery arrangements and protection
See cancellation and after-sales policy
The Mori Sofa is built on a kiln-dried solid oak frame joined with mortise-and-tenon construction — no metal fasteners, no staples. The seat is supported by hand-tied springs and wrapped in dual-density foam, then upholstered in washed Belgian linen. Each piece is bench-tested in our atelier outside Foshan before shipping.
  • Hand-tied 8-way spring seat
  • Solid oak frame, mortise-and-tenon joinery
  • Belgian linen, stone-washed for softness
  • Seat depth 64 cm · total width 220 cm
  • Made in Foshan, China
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Before production: full cancellation refund

Payment alone does not authorise production. Until you approve the final details, authorise production and receive our formal production-start notice, you may cancel for any reason and request a full refund. Send your order number and cancellation request to midhillco@gmail.com or contact our customer service. We will acknowledge the request and confirm the refund arrangements; payment-provider processing time may vary.

Order confirmation and production authorisation

We normally contact you within 3 days of payment, and no later than 5 days, to confirm the final configuration, available colours or fabrics, price and estimated production timing. Contact does not remove your cancellation option. Production starts only after your explicit authorisation and our formal notice. Product dimensions follow the listed specification; minor changes require separate approval.

After production has started

For goods made to your individual specifications or personalised for you, we do not accept cancellation solely because you change your mind once production has formally started. This does not exclude applicable statutory cancellation rights or remedies for defects, goods that do not match the agreed order, or transport damage.

Review before packing and dispatch

We provide overall and detail photos and videos of your completed furniture. Raise questions before packing. After your confirmation, we arrange packaging and dispatch. Remote confirmation does not waive your rights regarding defects that photos or videos could not reveal.

Your furniture, reviewed before dispatch

We send overall and detail photos and videos of your finished furniture. After addressing questions and receiving your dispatch confirmation, we arrange packing and shipment.

Packaging suited to your furniture

Depending on the furniture and route, protection may include protective wrapping, pearl-cotton foam, reinforced cartons and an external wooden frame. Packaging is selected for the product rather than a single identical packing method for every item.

Transport insurance and assistance

For shipments arranged by MIDHILL, we arrange transport insurance. Cover, exclusions and settlement depend on the insurance policy and claim assessment. If damage is found, contact us promptly; we assist with evidence, assessment and the claim process rather than asking you to deal with the insurer alone.

Cancellation & refunds · Delivery & insurance

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