Payment alone does not authorise production. Until you approve the final details, authorise production and receive our formal production-start notice, you may cancel for any reason and request a full refund. Send your order number and cancellation request to midhillco@gmail.com or contact our customer service. We will acknowledge the request and confirm the refund arrangements; payment-provider processing time may vary.
We normally contact you within 3 days of payment, and no later than 5 days, to confirm the final configuration, available colours or fabrics, price and estimated production timing. Contact does not remove your cancellation option. Production starts only after your explicit authorisation and our formal notice. Product dimensions follow the listed specification; minor changes require separate approval.
For goods made to your individual specifications or personalised for you, we do not accept cancellation solely because you change your mind once production has formally started. This does not exclude applicable statutory cancellation rights or remedies for defects, goods that do not match the agreed order, or transport damage.
We provide overall and detail photos and videos of your completed furniture. Raise questions before packing. After your confirmation, we arrange packaging and dispatch. Remote confirmation does not waive your rights regarding defects that photos or videos could not reveal.
We send overall and detail photos and videos of your finished furniture. After addressing questions and receiving your dispatch confirmation, we arrange packing and shipment.
Depending on the furniture and route, protection may include protective wrapping, pearl-cotton foam, reinforced cartons and an external wooden frame. Packaging is selected for the product rather than a single identical packing method for every item.
For shipments arranged by MIDHILL, we arrange transport insurance. Cover, exclusions and settlement depend on the insurance policy and claim assessment. If damage is found, contact us promptly; we assist with evidence, assessment and the claim process rather than asking you to deal with the insurer alone.
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